Mike Erdman Toyota - Service Center

Took my Prius in for a recall situation. The staff was great in working with me on scheduling the appointment. The work was done with an outstanding staff!! great in working with me on scheduling the appointment. The work was done with an outstanding staff!! More

My truck had leaked A/C refrigerant. The Service Manager, Jesse Torres, explained the process. I had had the A/C charged by another service provider in September 2013. I had not used the A/C until Manager, Jesse Torres, explained the process. I had had the A/C charged by another service provider in September 2013. I had not used the A/C until recently. The process was the old refrigerant would have to be evapped and refilled with new refrigerant with a dye. The technician would then perform a visual inspection to look for leakage. If the leak was not under the hood, there is a chance that the evaporator would have to be replaced. I was given an estimate if this was required. The technician could not find the leakage. I would told to bring my vehicle back for an inspection in two weeks. Jesse did not automatically tell me that I will need a new evaporator. I was also given a loaner my vehicle was out of commission. I received a call from Jesse Torres when my vehicle was ready. The remaining work performed came in at less than estimated. More

This was warranty work on a car not purchased at this dealer. Stephanie organized a service apppointment, followed the car from start to finish, kept me informed each step of the way, arranged a loaner a dealer. Stephanie organized a service apppointment, followed the car from start to finish, kept me informed each step of the way, arranged a loaner and just provided excellent service. More

On vacation, my Tundra had a computer/emission problem that disabled use of the vehicle except in a "limp" mode. Even though I was not "local" and had not purchased the vehicle there, the Service Dept was that disabled use of the vehicle except in a "limp" mode. Even though I was not "local" and had not purchased the vehicle there, the Service Dept was very responsive in diagnosing the problem and was able to get my vehicle in for repairs. It was over a weekend, so that delayed the repair appointment for a few days, but overall the experience was very positive. Since it was a warranty issue, Toyota completely covered the entire cost even though the vehicle is an '07 with 100,000 miles. There was never any pushback about the repair or having it put off for their convenience. More

The service I have been excellent. Jesse Torres has worked with me since I bought the car. He has explained everything thoroughly. Everyone there has been friendly, helpful, and personable. I will defi worked with me since I bought the car. He has explained everything thoroughly. Everyone there has been friendly, helpful, and personable. I will definitely recommend you and have in the past. More

From a Snow Bird... Matt had me sign the work From a Snow Bird... Matt had me sign the work orders for an oil change and a tire rotation. I was next in line and watched them service the ca From a Snow Bird... Matt had me sign the work orders for an oil change and a tire rotation. I was next in line and watched them service the car thru a glass door. I was given the work order at the pay station gave my credit card and within 1/2 hour was back on the road. Great service for a non appointment customer on a busy Monday afternoon. Thanks Matt Regards and till next year ! ! ! Alan Mkitarian More

Service very good. Addressed all of our concerns. We would highly recommend your service department because of the speed of the service as well as the quality. would highly recommend your service department because of the speed of the service as well as the quality. More

My original reason for service was an oil change and tire rotation. After leaving the dealership, my right front tire rotated off my truck. I was within a block of the dealership. Called Mr. LeBlanc who imme rotation. After leaving the dealership, my right front tire rotated off my truck. I was within a block of the dealership. Called Mr. LeBlanc who immediately asked about my well being and sent a service tech to assess the issue' A tow truck was then summoned by Mr. LeBlanc to receive the vehicle back to the dealership. Mr. LeBlanc arrived within ten minutes, was profoundly apologetic for the incident and brought a rental car for me. Next day at the dealership, I was introduced to Mr.Jay Piter who was extremely cordial and apologetic.He then showed me my vehicle with a detailed plan for fixing the repairs needed.Upon completion of the work, Mr.Piter test drove the vehicle with me to ensure my satisfaction with the work. Both Mr LeBlanc and Mr Piter demonstrated professionalism and pride in correcting the problem. Both of them are assets to your dealership and company. I am personally grateful to them for their prompt response and action in addressing this issue. I would not hesitate to have further service at this dealership and would highly recommend it to others.If you have any questions please do not hesitate to call me. Sincerely grateful, Rick Lucas More

I've bought two cars from Mike Erdman Toyota - I drove the first one for more than 150,000 miles - and I've had both cars serviced there. The staff is friendly, and they make it easy to schedule a drove the first one for more than 150,000 miles - and I've had both cars serviced there. The staff is friendly, and they make it easy to schedule a convenient appointment time. Service is always finished no later than promised (usually earlier), and I've never had a problem with the quality of work. When my older car required work other than routine servicing, I was provided with an understandable explanation of what was required, and the work never exceeded the estimated cost. More

David was very accomodating and friendly. He took me to the waiting area, reported to me how long it would take, let me know that there was a recall and that they were going to try to take care of it right the waiting area, reported to me how long it would take, let me know that there was a recall and that they were going to try to take care of it right away and gave me regular reports on progress and time. I felt I was in and out in a very good amount of time. David made my visit very easy. I love my car! Though I purchased it in North Carolina, Mike Erdman will be the place I will be bringing it to for service. First visit was very reassuring. More