Mike Haggerty Buick GMC

I've had my Buick for a week. Carlos Pena was my salesperson. He provided excellent service. He was very attentive and oh so patient with me. I am very detailed and required ext Carlos Pena was my salesperson. He provided excellent service. He was very attentive and oh so patient with me. I am very detailed and required extra information. He was happy to provide. Buying a vehicle is a journey, Carlos helped me navigate it beautifully. I highly recommend him. More

All around a great experience! The sales person Ernesto Soule was very knowledgeable and helpful throughout my buying experience! I got a great deal on my Buick Envision ST and re The sales person Ernesto Soule was very knowledgeable and helpful throughout my buying experience! I got a great deal on my Buick Envision ST and recommend this car dealership to everyone looking to buy a new vehicle More

I scheduled my Buick here to be diagnosed and repaired on a Thursday. which took six days (next week Tuesday) for them to not even look at it yet. I had to call them, because I was a bit anxious after I hadn a Thursday. which took six days (next week Tuesday) for them to not even look at it yet. I had to call them, because I was a bit anxious after I hadn’t heard anything from them since I dropped it off (On Thursday of last week). Which is when the service advisor explained that they hadn’t had a chance to look at it yet. Then the Advisor explained that he would call me once they did look at it, which he did call me, exactly a week after I dropped it off on Thursday! He then, explained the problem and told me it would be ready next week between Monday and Wednesday. By that Thursday (two weeks after dropping my car off) I was a bit anxious again so I called to see if it was ready and it was not. At this point I was upset because they didn't communicate with me much, at all. The advisor explained that he was sorry and my vehicle would be finished Saturday but they are closed on Sunday so it would actually be ready on Monday. So I explained that I live in the area so I will call close to closing time on Saturday and I’d come pick it up, the advisor was in agreement with me and so I waited until Saturday then I called again, my vehicle still wasn't ready. So then I called back Monday to see if it was ready for me to come pick it up and still it wasn't ready. The advisor apologized to me again and told me he would call me on either Tuesday or wednesday when it's ready. Tuesday came and went. So I called earlier Wednesday to follow up on the progress and if it would finally be ready but my Advisor wasn't available so the woman that answers the calls in the service department said that she would leave him a message to call me back, which he did not. so a few hours before they closed I called again, they looked me up in their system and finally after all this time my vehicle was finally ready (a whole twenty long and anguishing days). All I have to say is Communication is key, but this place did not get the message! I will never take my car here again! Greasy hand prints all over the front of my hood and the drivers door panel. The passenger side of my car looks like someone was opening another cars door next to mine and let it hit my car because there are dings on the passengers rear and front doors and my interior stinks like BO. They'll be getting a phone call tomorrow More

Service dept need’s service themselves/major overhaul. My side detection system service light came on. The vehicle is under bumper to bumper warranty. After making me wait 3 hour during the oil change s My side detection system service light came on. The vehicle is under bumper to bumper warranty. After making me wait 3 hour during the oil change service guy stated I hit something after they could not figure out the problem. He noticed a parking lot ding on a bumper. Took it to another dealership that diagnosed it properly and repaired it. Lights out for MH service department. More

From my recent experience I would not recommend! Service was horrible, get someone else to do it! Service was horrible, get someone else to do it! More

Service department SUCKS! I called to inform them of be 5 minutes late to my 9:45a appt due to train. I arrived at 9:50a. It's 12:04pm and I'm still here!!! I do not recommend I called to inform them of be 5 minutes late to my 9:45a appt due to train. I arrived at 9:50a. It's 12:04pm and I'm still here!!! I do not recommend this location!!!! More

I reached out to them about a 2000 Porsche 911 they have. Communication was not the greatest at first but eventually they provided more photos and the contact info for a mechanic that did some work for them Communication was not the greatest at first but eventually they provided more photos and the contact info for a mechanic that did some work for them on this car. They both assured me the car ran great and was issue free. Further assuring me the salesperson said when they get German cars in that aren’t satisfactory after inspection by the German shop they are able to return them to auction. i was sent three photos of the worst imperfections and told the car needed a good paint correction and it would be solid. I flew to Chicago and went to the dealer where I was sat down in front of paperwork (where I was told for the first time they had to do a background check and soft credit pull even though I was paying cash, would have been nice to be informed that beforehand) before even test driving or inspecting, I said I wouldn’t complete the deal until I had a chance to do those things. So I began inspecting the car and got down underneath and there was oil seepage all under the engine, as best as I could tell the rear main seal was shot (common and expensive issue on these cars), this wasn’t a little bit, wiping my hands underneath covered them in oil. In addition, the paint work needed more work than what I was led to believe and the rear bumper where the Carfax said there was a minor accident was clearly poorly fixed/misaligned. They offered $500 then $1000 off or for me to wait to have it looked at by their German shop again the next day, but I frankly had seen enough and was not comfortable with the purchase. At this point it was too late to book a return flight, train, bus, or rental car. I had to purchase the first flight out and pay for transportation to the airport, since the ticket was so expensive last minute I decided to not book a hotel. As soon as I said I would not buy the car I was somewhat ignored, and they couldn’t even offer to drive me to the airport or call me an Uber there as a small token for my wasted time and money. All in all, the dishonesty or lack of attention to detail, however you want to interpret it, cost me $650, about 18 hours of time and a full night of sleep. If you’re looking to deal with them from out of state, I’d recommend looking elsewhere. More

Brought my 2021 Buick envision in in April after receiving dashboard and email messages that my transmission needed service. They stated I was low on coolant and that was causing the issue. They wer receiving dashboard and email messages that my transmission needed service. They stated I was low on coolant and that was causing the issue. They were unable to find a leak. Fast fwd 2 months when I take my car in for an oil change. 4 hours later they state my car has a leak and there's no ETA on when they'll get the part. Their initial solution was for me to check the coolant daily and bring it in weekly to be "topped off ". After complaining and writing a negative review on Google, they agreed to put me in a rental. It has now been 4 weeks that they've had my car and I haven't received any updates. I've called weekly and noone will return my call. I've messaged customer service and they've taken messages but still noone has contacted me. All I get is a cut and paste email from Sabrina Haggerty that doesn't address my concern at all. I'm keeping my end of the deal and paying my lease, I don't think a phone call updating me is too much to ask. This is my 3rd car from this dealership and it will be my last. Their treatment of me is ridiculous and unacceptable More

Daniel Gallaher was my service advisor. He and the entire crew were Fantastic!!! My 2014 GMC Terraine was in desperate need of repair, and my car is running well. The place is clean and co He and the entire crew were Fantastic!!! My 2014 GMC Terraine was in desperate need of repair, and my car is running well. The place is clean and comfortable. More

I brought a Nissian Pathfinder from these guts August 19, 2021 . Mike Pendleton was my sale person. We went on a test drive car was seem to be working okay. Remind he took the sticker off the car so you won' 2021 . Mike Pendleton was my sale person. We went on a test drive car was seem to be working okay. Remind he took the sticker off the car so you won't know your not getting a warranty. He laugh in my face for hours helping me. Sign all the papers even got the got. Came straight home park the car. Sunday morning went to church 8/22/2021 came home park the car. On 8/24/2021 park the car across the street village policy. Went out on Wednesday car would not start. So I call I probably talk to almost everyone who work there . They tell me name say the going see what they can do. Never call back and when ask for that person they don't know that by that name. That person don't work here. The car was a 2014 with scratches grey I been to other deal places and I brought a pre-own car for 17,000 should not have scratches. I register this car to my village. I got car insurance living and Oak Park IL. Oh yes I forgot to tell you I change key fob. They said it my be the battery. And when I left the car was a half a tank. It was showing low on fuel. I don't if this why the car dead and not working. nevertheless I don't have my money back and I don't have a car. I wanted go there if I was on fire and needed water to put out. I never been threw this in my life and yes I'm very very upset. They get no stars for me. I cause you have to buy off the showroom floor. To get decent service. And Mike get a better you act to mice to be fooling become a actress. Everything about this place is poor service never ever again More