First off, I understand that dealerships are in the business to make money, otherwise, why would they do it... However, there's a difference in recognizing the long term value of a customer and the quick cash grab that these crooks tried to pull on me...
Over the years I've referred dozens of friends and family to them for new/used vehicle purchases as well as service for their existing vehicles because I though they were a dealership I could trust.
I now know what and who the owners and management of MHA really care about, and it's not the long term loyalty of their customers...it's getting as much cash out of a customer by gouging them and marking up vehicles because 'they can"!!!
Three years ago, I put $5,000.00 down for a new NSX so I would be guaranteed one of the first (if not the first) one allocated to their dealership to be spec'd out and ordered. For three years I waited patiently and kept in touch with them to understand the timeline to order my new car.
Fast forward to August 25th...I get a call that they were allocated MY car to build. I was to be the first person to order their NSX from a dealership in Utah; my three year wait was almost over!!
I confirm the color and options, my salesman verifies everything with me and then threw in a wicked curve ball..."due to the demand and rareness of this vehicle, MHA is adding a $25k premium to the MSRP".
No ifs, ands, or buts about it. If I wanted the car I've waited three years for, it's going to cost me an additional $25,000 dollars over MSRP, non-negotiable?!?!?!
I can understand going out of market to find a rare car and paying over sticker for it, but this was to me my car and he allocation had my name on it!
It's unfortunate that MHA is more concerned with a quick cash grab by gouging a loyal customer than they are recognizing the value of a long term advocate and customer of their dealership.
When searching for a new Acura, shop around. I'm sure you can find a better deal from a dealership that isn't only after your wallet.
I'LL NEVER DO BUSINESS WITH MIKE HALE ACURA AGAIN AND I'LL MAKE SURE ALL MY FRIENDS AND FAMILY KNOW WHERE TO GO TO BUY A NEW ACURA!
Good thing Jody Wilkinson is right down the road...