Mike Johnson's Hickory Toyota

Friendly service and fast performance of the car, knowing customers needs to help customers with problems customers needs to help customers with problems More

I have a vehicle that is less than 4 years old with 50,000 miles. I perform regular maintenance. Each time I bring my vehicle in for routine service, I am told that it needs other maintenance. For exam 50,000 miles. I perform regular maintenance. Each time I bring my vehicle in for routine service, I am told that it needs other maintenance. For example, I have new tires that have 10K on them and was told I need to replace them. I've been told I need alignment and flushing of systems and denied the work, then am told the next time that there isn't anything wrong. I've witnessed this type of "solicitation" with other customers awaiting service. On my last visit, the service tech told me that they keep a record of the services I deny and it will hurt my vehicle trade-in value. I find this treatment of the customer to be intimidating and harassing. More

Came in for my first service and it was excellent Jess did a fantastic job, I was in and out within an hour, they have a great restaurant on site very reasonably priced…They also had complimentary coffee, did a fantastic job, I was in and out within an hour, they have a great restaurant on site very reasonably priced…They also had complimentary coffee, soda and popcorn! Great experience! More

They were very attentive took time to explain details about the service I would be getting on this so far don't have any problem with the service 😉 very thankful 😊 about the service I would be getting on this so far don't have any problem with the service 😉 very thankful 😊 More

Very courteous Took me right in. Wait time was what would be expected for service. Took extra time to help me figure out a few things about my car and phone hookup. A big thanks for Wait time was what would be expected for service. Took extra time to help me figure out a few things about my car and phone hookup. A big thanks for that!!! More

My experience was good. The employees were all very courteous and helpful and very friendly. I enjoyed the experience. Will definitely be going back. The employees were all very courteous and helpful and very friendly. I enjoyed the experience. Will definitely be going back. More

We have had our Corolla and Tacoma serviced at Mike Johnson's Toyota since we moved to Hickory five years ago and they have earned our trust and repeat business again and again through consistent excel Johnson's Toyota since we moved to Hickory five years ago and they have earned our trust and repeat business again and again through consistent excellence in customer service (kudos, Cindy Bolton!) and mechanical maintenance. Nothing but the highest praise for these folks from us! More

I went on 3/27/24 to have my oil changed in a 2021 Camry. I ask check in person to ask the tech to check the coolant levels in car. The check in person said that the level would be checked. They took me to t I ask check in person to ask the tech to check the coolant levels in car. The check in person said that the level would be checked. They took me to the waiting area and I once again reminded the check in person of the coolant level. Again I was ensured the coolant would be checked. So once the service was completed I went to the car and raised the hood and the coolant reservoir was almost empty. At this point I went back in to inform the service manager that the service was not completed but the bill was checked off as if the coolant had been checked. This is not the kind of service I would expect when I am paying a premium price for service work. If the car would have ran out of coolant I assume I would have been stuck with that bill due to poor technician service. I would expect Toyota to check behind the techs to ensure this is not happening to other customers. This is not the first issue I have had from this service department. I have to ensure after every service the car has been serviced now due to I don’t trust the service at this point. This is a shame that customers get this kind of service from a dealership. More

Dealership was timely and kept me updated on the status of my vehicle. I would recommend. of my vehicle. I would recommend. More

Katelyn and her manager worked hard to help me. Friendly and cares about the customers Friendly and cares about the customers More