Mike Maroone Ford Longmont

They'll mislead you then charge to "make it right" After seeing a written history report and being assured of Longmont's thorough inspection of used vehicles, I bought a used F150 for $24,000. Two days After seeing a written history report and being assured of Longmont's thorough inspection of used vehicles, I bought a used F150 for $24,000. Two days later I found evidence that the written history they proudly showed me was false. I called, left messages, e-mailed, and finally got a response from the sales manager, Curt Abernatha. He said he understood my frustration and insisted they would make it right. He then offered to take my truck in as a trade-in for another. Of the two trucks which were in my price range, one was "unavailable" when I arrived and the other was a prior rental/lease with a lien history (2 things I wanted to avoid). I was then informed that, even though this truck was offered for sale at the exact same price, it would cost me an additional $1,200 to make this trade. The initial price was barely within my budget, and I couldn't afford to add another $1,200 to it. When I asked if they could at least help me with an extended warranty, they offered coverage for around $3,600 or $1,500 to cover drivetrain only. Again, unaffordable. I've since learned from my mechanic that the front brake rotors need to be resurfaced, both struts are leaking and on their last legs, and the rear differential is beginning to leak. "There is no way a mechanic could miss these things if they bothered to look". So, Longmont Ford provided a false history, did not properly inspect the vehicle, then tried to charge me extra to "make it right". I bought this truck because I trusted Longmont Ford, I would never make that mistake again. More

Excellent Service Longmont Ford worked hard for me. They did a superb job getting me into the vehicle I wanted for a great price. The financing department was great at Longmont Ford worked hard for me. They did a superb job getting me into the vehicle I wanted for a great price. The financing department was great at working with me. I will be a customer for life. More

Simple and Painless!!!!! Steve Formby was amazing! He ran all numbers to ensure the best option for my situation. Steve was Great and handled all the details!!! I'd recomme Steve Formby was amazing! He ran all numbers to ensure the best option for my situation. Steve was Great and handled all the details!!! I'd recommend Longmont Ford to anyone looking for a great vehicle. No pushy salesmen like the competitors! I deal with their service department as well for business and they are prompt and professional on their service as well! We'll be back! More

worst dealership and service in northern Colorado on 3 separate occasions I tried to get help from the service department at this dealership. first time for lugnut issues, second time for a replacemen on 3 separate occasions I tried to get help from the service department at this dealership. first time for lugnut issues, second time for a replacement (chipped) key and finally for information on replacing my strut assemblies. I am a single father with 2 teenaged daughters and I try to do my own repairs when I can to help save money. All 3 times I received little to NO help from their service department unless I was willing to bring the vehicle into them for the repairs. When I went down the street to Interstate Ford, not only did their service department help me out but they instructed me to other locations to get information as well as giving me information on how these issues occurred and how to avoid the same problem in the future. on the chipped Key replacement alone I was quoted $50.00 less to replace it at Interstate Ford versus Longmont Ford for the same service. Then I left a voice mail with the owner to let him know about the issues I had with his dealership and how I was dealt with. His assistant was the only one to call me back. She made light of my complaints saying how their mechanics have to get paid and can't work for free and that their service department is not obligated to help any customer who is not paying for a service. She at one point indicated that she looked up my account and noted that I had not done very much business with them at all. This furthered my feeling of thought that this dealership is only interested in getting my money. When she no longer liked what I was saying or how I was saying it, she just hung up on me. No "I do not believe we can help you anymore" or "I do not believe we can agree on this" or anything professional, she just hung up on me. Although I live in Longmont, Interstate Ford will always get my business now especially since they helped me out and went above were Longmont Ford completely failed me as a customer. If I cant get it from Interstate Ford then I will drive to Loveland Ford! Anything to keep my 2 Ford vehicles away from Longmont Ford. More

Easy enough Came in to check out a used Subaru Forester and had contacted Darren via email before our visit. The whole experience was pretty easy and everybody we Came in to check out a used Subaru Forester and had contacted Darren via email before our visit. The whole experience was pretty easy and everybody we chatted with was extremely friendly. Car was as advertised and the price was fair. Took about 2.5 hours from start to finish and we drove off in our new ride. More

Customer service We had a few ups and downs doing a two car puchase and trade but everyone really helped us take care of everything and get the deals done. Great job! We had a few ups and downs doing a two car puchase and trade but everyone really helped us take care of everything and get the deals done. Great job! More

Greg is the best! This is car #2 from Greg and he'll be my guy the next. Shop wherever you want but make sure you only buy here! This is car #2 from Greg and he'll be my guy the next. Shop wherever you want but make sure you only buy here! More

Extremely helpful Low pressure. Nice people. I could tell they wanted us to leave as happy customers. No pressure into going into something over my head. They wanted me Low pressure. Nice people. I could tell they wanted us to leave as happy customers. No pressure into going into something over my head. They wanted me to find the right fit for me. They listened to what I really wanted and stuck to that. More

Satisfied Customer My original sales person left prior to my special order truck arriving, but Brent Rogers and Jeremy Lindstrom picked up the sale and smoothed out all My original sales person left prior to my special order truck arriving, but Brent Rogers and Jeremy Lindstrom picked up the sale and smoothed out all the details. Even end up with better price on the sale than was originally agreed upon. Lastly, Dustin Sappington did excellent job completing sale in the financing department. I was very pleased with my car buying experience at Longmont Ford. More

It was a fanatic and no pressure experience I highly recommend this dealership. There was no pressure on sales they were very accommodating with any questions it was a wonderful experience. Very I highly recommend this dealership. There was no pressure on sales they were very accommodating with any questions it was a wonderful experience. Very friendly and very knowledgeable More