Mike Maroone Ford Longmont

Worst Experience/Dealership in History Typically I don't take the time to share my experiences; however, I felt horrible not warning people how poorly Longmont Ford treated us during our tr Typically I don't take the time to share my experiences; however, I felt horrible not warning people how poorly Longmont Ford treated us during our truck buying experience. My wife and I do our research and found a couple trucks, online, at Longmont Ford. We made the hour drive north (from Parker). Upon arrival the staff was friendly and seemed willing to help. After a short test drive and discussion we found a truck we were interested in purchasing... this is where the experience went from good to the WORST in history. My sales person lied to get the sale done telling me the rims were new; one rim has a major scratch, through the chrome and into the metal, basically ruined. Next I asked the sale person about the second key... I was told he would chat with his manager and get me a second key. Three weeks post sale and I am still stuck with only one key. Next we were told the truck needed to go through a 4 hr inspection and they would need to deliver the next Monday. Since we came in on a Sat I was okay with the news. Monday came along and I never received a call from the dealership. Mind you I needed to clear my afternoon schedule to take delivery of said truck. After calling the dealership and sales person three times I was told the truck was not ready and would be delivered Tuesday. I now had to juggle my schedule again to accommodate their mishap. In speaking with the sale person about the disappointment I was told "you can simply cancel the contract and NOT take the truck." I mention the sales person should be more concerned with getting the sale done rather than shredding the contract. My sales person's response was "I don't need a lesson in customers service from you!" Against my better judgement I continued to work with them and found out my truck never made it into the shop for the 4hr inspection, which is why my truck was never delivered. The car buying experience is not favorable for anyone; however, no reason to make it worse... DO NOT PURCHASE FROM THIS DEALER. I've purchase about 15 cars in my life and NEVER seen such lack of customer service or down right care for their customers. After mentioning my experience to a few golfing buddies they all said Longmont Ford has a long history of this. Lastly, the lot tech who delivered my truck was very nice. I mentioned they didn't give me a second key and his response was "stay on them, we have plenty of sales people who will just tell you what you want to hear so they can close the deal. This dealership is the reason car salesmen have a bad name. My truck sale is over, but please do yourself a favor and purchase from another dealer... with so many to chose from there is no reason Longmont Ford should sell another vehicle. More

fast and good experience Rich waters longmonts ford salesman was extremly helpful and awesome with my car buying experience. Defiantly reccomend buying from this dealer if you Rich waters longmonts ford salesman was extremly helpful and awesome with my car buying experience. Defiantly reccomend buying from this dealer if your looking for a good price and fast financing. More

Longmont ford is spectacular! This was definitely the most pleasurable and hassle free experience i have ever had purchasing a vehicle. I was able to get the vehicle i wanted at th This was definitely the most pleasurable and hassle free experience i have ever had purchasing a vehicle. I was able to get the vehicle i wanted at the price i could afford. Ed Trejo and Chaz were wonderful their customer service is beyond compare. I was referred by a friend and definitely would refer longmont ford to anyone i know who is shopping for a vehicle. More

New Escape Gene worked hard to find the car I wanted with no pressure at all. Great car-really like it. It was definitely the best car for the money and the pro Gene worked hard to find the car I wanted with no pressure at all. Great car-really like it. It was definitely the best car for the money and the process was easy. More

Very awesome easy buying experience Our buying experience was so awesome and easy. We were in and out very fast and it was very efficient. Steve and everyone we worked with was super hel Our buying experience was so awesome and easy. We were in and out very fast and it was very efficient. Steve and everyone we worked with was super helpful and nice More

Great Experience Great experience. Gene was a great salesman. Very nice and no pressure to buying the jeep that we cam to look at. Very happy with the overall experien Great experience. Gene was a great salesman. Very nice and no pressure to buying the jeep that we cam to look at. Very happy with the overall experience! More

Such a great experience!! This was by far the easiest car buying experience we have ever had. There was zero pressure and Gene really worked with us to get our payments where w This was by far the easiest car buying experience we have ever had. There was zero pressure and Gene really worked with us to get our payments where we wanted to be. He was very knowledgeable about the car and answered all questions that we had. More

Excellent Dealership! Great inventory. Their prices beat every other Ford dealership in the area. No pressure buying experience. Go see Vico Antillon he is wonderful to wor Great inventory. Their prices beat every other Ford dealership in the area. No pressure buying experience. Go see Vico Antillon he is wonderful to work with! More

Great car buying experience Very smooth transaction and Carey was SUPER on top of getting back to us regarding a specific car. Our only complaint was that the finance office was Very smooth transaction and Carey was SUPER on top of getting back to us regarding a specific car. Our only complaint was that the finance office was slow due to so many cars being purchased that day! Certainly says a lot about how many people buy cars from Longmont Ford! More

Excellent service, amazing staff, great experience! This place by far blows any other dealership away! From the minute I pulled into the lot, I was approached in a non-aggressive way and was taken care This place by far blows any other dealership away! From the minute I pulled into the lot, I was approached in a non-aggressive way and was taken care of every step of the process. I clearly stated what I was looking for, but we all know how 'car salesman' can be overwhelming at times. Brent Rogers listened to me, did not mess around, provided excellent genuine care and was fun to work with! My finance guy, please forgive me forgot his name, was amazing as well! I've never had such a great experience at a dealership - I would recommend Longmont Ford over and over again! Thanks guys! More