Mike Maroone Ford Longmont

Bait and Switch This is the worst experience I've ever had at a car dealership, both as a former salesperson and as a customer. I emailed a salesperson for a week abo This is the worst experience I've ever had at a car dealership, both as a former salesperson and as a customer. I emailed a salesperson for a week about trading two vehicles for a used Yukon on the lot. We exchanged numbers, I submitted detailed information about both trades. I drove my three kids and two vehicles 120 miles on Memorial Day because my sales person had written up a deal that worked for us. Turns out when we got there that he had "forgotten" to include some negative equity from our second vehicle and hit us with a $4,000 price increase. Needless to say, after two hours in the car with a five year old, three year old, and a seven month old, I wasn't in the mood to stick around for another three hours to hash this out. My salesman handed me the keys back to my vehicle with no apology or regard for the time and effort I had spent driving down to Longmont on a holiday. I called and complained to a manager who said he would "look into it", and only emailed me back an hour later after I submitted a feedback email to the GM of the store. At no point ever did anyone acknowledge what a huge inconvenience the whole process was. I was told that "that deal didn't make sense for two trades," basically telling me that I should have known the deal was too good to be true. Due to the complete lack of professionalism or empathy exhibited by the manager there, I will never come back. Don't waste your time getting baited and switched, too. More

Long.on Ford purchase experiance Our sales person Nick was very professional, knowledgeable, patient listening to us and very easy to talk with. He explained all of Longmont Ford's pr Our sales person Nick was very professional, knowledgeable, patient listening to us and very easy to talk with. He explained all of Longmont Ford's procedures and pricing. I checked several well known websites prior to visiting. They beat others pricing and vehicle quality by far. More

Pleasant Experience I never was pressured to buy and everyone was very friendly. Nick was knowledgeable and straight to the point. I found what I was looking for and am v I never was pressured to buy and everyone was very friendly. Nick was knowledgeable and straight to the point. I found what I was looking for and am very pleased. More

Great job all around!! Greg did a fine job and took care kid all details and answered questions!! He reviewed thoroughly the new services and features with which we were un Greg did a fine job and took care kid all details and answered questions!! He reviewed thoroughly the new services and features with which we were unfamiliar. He did a great job!! More

Service Sean is always friendly and will help me solve any problem re the Escape. Would certainly buy my next car from him, and thank him for his assistance. Sean is always friendly and will help me solve any problem re the Escape. Would certainly buy my next car from him, and thank him for his assistance. More

Great Customer Service Allen in the service department was outstanding. He was super professional and personable at the same time. He made a full effort towards getting my r Allen in the service department was outstanding. He was super professional and personable at the same time. He made a full effort towards getting my repairs handled and he kept me fully updated the whole time. I would highly recommend the service at Longmont Ford. More

Great Experience Dealership was great and Steve was a great help in making sure the car was the right one for me. The detailing facility right behind the dealership is Dealership was great and Steve was a great help in making sure the car was the right one for me. The detailing facility right behind the dealership is fantastic and makes used cars look and smell like new. More

Long but happy Having to jump through some hoops for titles and trade ins, Im happy leaving hear. I dont think i would even be in a new car if is wasnt for nick. He Having to jump through some hoops for titles and trade ins, Im happy leaving hear. I dont think i would even be in a new car if is wasnt for nick. He offered to get anything from the store while we were waiting on finace for awhlie and any time something wasnt going a way i liked he made sure to make sure i was happy and things worked out. Cannot say again how helpful and friendly nick was! More

Great Experience We had the best experience buying our 2015 F150 thanks to Zach and Rich. They helped us with every step of the process and made sure we got exactly wh We had the best experience buying our 2015 F150 thanks to Zach and Rich. They helped us with every step of the process and made sure we got exactly what we wanted! More

Unusually good and enlightening Greg Milczuk has now helped us purchase three vehicles from Ford. Needless to say he is a great representative for the Ford products. He’s knowledge Greg Milczuk has now helped us purchase three vehicles from Ford. Needless to say he is a great representative for the Ford products. He’s knowledgeable, has a great personality and remains calm under pressure. As I have said before, I would definitely purchase another Ford product with Greg as my sales consultant. With help from Misty, ( Who is amazing) and one of your wonderful mechanics, we were able to fix any minor problems the used vehicle had. Also, Kudos to Roxanne for helping us with our extended warranty. She is very efficient. More