Mike Maroone Honda

I was skeptical about bringing in my 20 year old Civic for maintenance to the only Honda dealer in town. I feared the service dep't would present me with a laundry list of worn items that need attention. for maintenance to the only Honda dealer in town. I feared the service dep't would present me with a laundry list of worn items that need attention. But I couldn't have been happier when Terri Jameson, my service advisor, called me a few hours later to tell me the car looked fine, that if I wanted to hear quotes for the small worn items the tech found, she'd tell me - no pressure at all. I declined and picked up the car after work, and found that they'd washed it - for a simple maintenance service! I've since bought a plain-Jane Fit from Larry at Front Range and purchased some splash guards, bumper trim and all-weather mats. While I'm ambivalent about the sales dep't, parts was friendly and called when the items arrived. I picked them up on a Saturday morning and tried my luck for a no-appointment install on a hectic Saturday and Terri came through for me again (only my second visit). In 90 minutes parts were installed and my vehicle washed. Terri is definitely one of the nicest, comfortable to talk to advisors I've met, and I work with auto service departments for a living, so I've met hundreds. I'll keep coming back. More

Took in our '91 Accord LX because the driver's retractor seatbelt stopped retracting. They found the problem in the regulator and the service advisor, Ida, ran the VIN for recalls or TSBs. Discovered rear seatbelt stopped retracting. They found the problem in the regulator and the service advisor, Ida, ran the VIN for recalls or TSBs. Discovered rear seat retractors (2) were on the recall list! It took just a day to get the needed parts in stock and they replaced the driver's regulator and both rear seat retractors (>$1500 in just parts alone) under WARRANTY, NO COST! Ida had to ask for my authorization to pay ~$90 for diagnosis in the event the real problem was not covered under warranty - but she took care of me and we paid nothing for this amount of work on a 19-year old car - Amazing! No additional pressure for extra work (for extra $$) which they could have easily pitched at us - just pure professionalism and worked on what I went in to have fixed. I've also had great experiences with the folks behind the parts counter and the parts manager himself. They know their stuff and the manager's willing to negotiate competitive pricing for his parts - great combination of value for the $$. Strongly recommend. More

I've lived in many different states and always taken my car to Honda Dealers for service because they were different. No telling you a list of stuff that was wrong with your car, they told you what was wr car to Honda Dealers for service because they were different. No telling you a list of stuff that was wrong with your car, they told you what was wrong fixed it, and did so at a reasonable price. My expirience at Front Range Honda in Colorado Springs was very different. I brought my car in to have the rear diff seal and fluid replaced as it was making a squeaking sound again. Before we even wrote the ticket up the service advisor asked me if I wanted to drain and flush the transmission and brake fluid as well as it should be done ever so many thousand miles (can't rememember). I declined and went on my way. I dropped the car off by 9am and by 4pm my service advisor called me back with a list of things they "saw" that needed my attention. They said my belt needed replacing (even though I just did this 70,000 miles ago) and that it would be around $900.00. He also said my master cylinder for the clutch was leaking and that would be $300.00, my rear trail arm bushings needed replaced at $420.00, and that would also require an allignment. He said The oil pan was also not leaking but that it was seaping and the seal should be replaced. None of these items had anything to do with the reason I brought my car in and I for the first time I felt seedy at a Honda dealerships. This brought back flashbacks to our younger days with Midas. A belt that shouldn't be due for replacement at $1,000 and a bunch of leaks with no fluid in my garage?? Maybe these are all true but the fact that I didn't ask for any of this has me not feeling well about this dealership. Add to this my car still wasn't ready and I'm not at all a happy customer. I'm not sure if this dealership works on commission in service but it sure felt like it. Again, may not be your expireince but it was mine. After dealing with Honda in Texas, Ohio, and California this was definitely an expirience that was different from the rest. I will drive my Honda to Denver next time. If for nothing else, peace of mind and second opinion. More

Went to Front Range looking for used minivan. Drove 2 and really liked one. When we explained this was our 1st stop and we would look around before deciding, we got a bit of the high pressure pitch. Larry in really liked one. When we explained this was our 1st stop and we would look around before deciding, we got a bit of the high pressure pitch. Larry insisted (after 3 'no's) that we go ahead an drive the van to the other lots then bring it back after deciding. We were not comfortable with this, but it kinda made sense so we could compare on the spot. We only went to one other 'lot' - Motor City which is actually a bunch of lots right next to each other. We found a van 3 years newer with half the miles, better warranty and only $2000 more (which was the downpayment we had planned on anyway.) The guy at Acura went with us to return the van to Front Range just to make us more comfortable (no one likes to tell the sale guy 'no'!). When we arrived the Acura guy took the keys in for us. He was walking back to us when Larry came out following him. We started talking to Larry by thanking him for his help and asked for a comment card to tell his boss he had done a good job when he launched into a verbal assault! He was incensed that we had taken 'his' van and came back with another and didn't buy his. We pointed out that we thought we had found a better deal and reminded him that he had absolutely insisted we take the van after we initially refused. He would hear none of it. He said in his 16 years he had never been treated so rudely! Seriously. We had the van about 4 hours, but again, he insited we take it as he was so sure it would hold up to comparison. Please do not put up this kind of treatment! Not only will our next car NOT be from Front Range, we hope none of our fiends will give their business to such rude people. We are still in shock. If you can't take 'no' for answer, don't be a salesman! Our daughter is upset that this man "pretended" to be nice, but was not a nice man at all! (from the mouths of babes...) Please beware. More

I go to Front Range Honda to get my Accord serviced and I just wanted to tell everyone of my experience. I just recently moved here and was looking for a place to get my Honda serviced. One of my friends r just wanted to tell everyone of my experience. I just recently moved here and was looking for a place to get my Honda serviced. One of my friends recommended I go there because he takes his car there. Being in the military we have moved alot and I have to say that this is the best customer service that I received. My advisor was very friendly and helpful. She showed me all the amenities and made me feel comfortable. I tell everyone about them because I am big on great customer service, they treated me the way I deserve to be treated. More

I was doing some online shopping and ended up getting in touch with Front Range on a Honda Pilot. I've wanted one for a while but my past car shopping experiences have been less than enjoyable. I ended up g touch with Front Range on a Honda Pilot. I've wanted one for a while but my past car shopping experiences have been less than enjoyable. I ended up going down and taking a test drive after having conversation with a member of the internet department. The drive went well, we started talking pricing and financing, payments etc. Once my credit was run there was a problem with some old information on my report and it looked worse than it was. We got it resolved and my rate and payment ended up being much better as a result. I haven't dealt with Front Range's service department yet but the service and buying experience was low pressure and professional. I was prepared to leave the moment they started to high pressure me, but it never happened and I ended up buying the Pilot I've wanted for some time. Thanks for the experience. Scott More

Front Range Honda has given me the run-around from the minute the finance guy took my signed check. Being on a tight timeframe, they had promised me the title for the vehicle "within 7-8 days...as soon a minute the finance guy took my signed check. Being on a tight timeframe, they had promised me the title for the vehicle "within 7-8 days...as soon as the check clears." They had even promised to attempt to get it to me sooner given my circumstances. It has now been 24 days, and I have STILL have not recieved my title. I have called several times and got the run around. Today I called and was FINALLY told that the reason it is takng so long is because they had lost the original MSO needed to get a duplicate, and also that it was their policy all along to "send the titles after 15 business days" and not before. NOne of this was ever communicated to me in any other conversations I have had with them. With the vehicle, I had purchased the all-seasons package (inc. floor mats, trunk tray and mud guards) I set up an appointment through the salesman, who told me it would take "15 minutes". I dropped my vehicle off and waited in the waiting room 1 hour and 40 minutes before bieng told that they just discovered they didn't actually have the mud guards, and so I would have to come back for another appointment. You would think they would actually check their inventory before making an appointment...but I guess not... The dealership was incredibly eager to get my sale...but completely screwed up the end-game. I will never buy a vehicle from them again. More

We bought a new 2006 Ridgeline RTL Navi & CRV EX from the same salesperson at Front Range Honda on Academy Blvd. Being a CASH transaction ( $ 55,000 ), it really opened up their eyes & put big smiles on the same salesperson at Front Range Honda on Academy Blvd. Being a CASH transaction ( $ 55,000 ), it really opened up their eyes & put big smiles on their faces. I traded my 2000 Civic LX in on the CRV & accepted the LOW-BALL trade-in price that they offered me. I figured they would take care of me the next time I came in to buy a car, since I gave them everything they asked for these 2 times. People seem to get new cars about every 3 - 7 yrs here. We thought they would be our " car dealership " & never had a reason to not think that. We did get the follow-up phone calls 3 months after the transaction, but then never heard from them again for 2 years. I figured that Front Range Honda would want our business again. Today we spent 3 hrs there trying to get a Civic Hybrid NAVI. We test drove it, liked it & got down to the business of the deal. Whoever their " SECRET NEGOTIATOR " is in the " HIDDEN ROOM " that our sales person would jump up & go see when I wouldn't give in to their prices, just lost us as long term customers. In today's economy, a business can't always make the BIG $$$ on every transaction, but it should be more important to the company to maintain the repeat customer, knowing that over a period of years they could possibly be buying 3 - 7+, new cars from the same dealer & that word of mouth is just " FREE ADVERTISING " for them. Unfortunately, most companies are out for the FAST BUCK & don't care about the long term relationship that can be formed to benefit both parties for the " BIG PICTURE ". Again they LOW-BALLED my Ridgeline RTL NAVI trade-in, & tried to sell me the Hybrid at MSRP price. It was a MISTAKE to think they would " TAKE CARE " of me this time. I will purchase my new cars anywhere else, BUT Front Range Honda, due to the way today's transaction was handled. More