Mike Piazza Honda

The Service department cannot be trusted at Mike Piazza Honda in Langhorne, Pa. I took my 2020 Honda Civic in June 21, 2021 for a noise complaint with the suspicion of the noise coming from the right strut Honda in Langhorne, Pa. I took my 2020 Honda Civic in June 21, 2021 for a noise complaint with the suspicion of the noise coming from the right strut. They documented on the paperwork that complaint. However, after having it until July 1st Joseph Harrington, service advisor, claimed that they did not find any reason for the noise. [It was only driven 3 miles.] They documented that they "tighten sway links in front of vehicle r\f upper half turn, 1\f lower half turn" during that time. When picking up my car, I noticed damage to my rear bumper and brought it to the attention of the service manager, Michael Jaconi. He agreed to take the car back in a week to fix the body damage. He refused to allow me to take back the loaner I just dropped off claiming "it was already given out". He also did not want to make an appointment for me to guarantee a loaner. He kept saying, 'bring it back next week and we will take care of it.' With no other choice I left with plans to later return the following Tuesday, when he claimed to have evening drop off hours. Before leaving Tuesday, July 6, we called the dealership to confirm a loaner and learned service is closed; therefore unable to get keys to a loaner. Thursday, July 8, 2021, I dropped my car off and reported that the noise was still there. I was then put in the exact same loaner I had previously had the week before. Even the paperwork given to me had the June 21 original date on it. Before driving off, I was stopped by Mr. Jaconi who claimed 'that the techs are f***** deaf if they cannot hear the sound' and that he would handle it. My car was first sent to the body shop on July 12, was there for over a week, then it was seen by the shop. On July 19, I get a phone call from Mr. Jaconi explaining that he did an alignment and I could pick up my car. I questioned how the alignment fixed the noise and it was agreed that my car would be looked at again. July 21 I was told it was ready and to pick it up. I picked up my car and sure enough the noise was still there. [It was driven 3 miles during its time there, including its trip to the body shop 'down the road']. My husband then decided to further investigate; thinking it was some hidden problem. It was discovered the right front strut was covered in hydraulic fluid, which shows that it had been leaking for a while. If the service department at Mike Piazza actually tighten the sway link as documented on the paperwork, they would have seen the leak. If Mr. Jaconi or Mr. Harrington properly inspected my car during the second time period my car was there, it would have been discovered. More

Buying a car from this dealership was the worst decision I think I ever made. There were sales people openly making fun of a family that were wearing masks, the sales manager cursing in front of children, a I think I ever made. There were sales people openly making fun of a family that were wearing masks, the sales manager cursing in front of children, and they couldn't care less how they made anyone feel. If I wasn't desperate to purchase a car I would have walked out and never looked back. I will NEVER buy another car from this dealership. More

I called ahead to receive confirmation the cars advertised were actually on the lot to test drive and a verbal confirmation was given that five 2021 & 2022 Hondas were present. When we arrived only advertised were actually on the lot to test drive and a verbal confirmation was given that five 2021 & 2022 Hondas were present. When we arrived only one could be found and the dealer had added five thousand to the MRSP as pure profit. After an hour with a very nice salesman who didn't even have a desk & computer to use two thousand was knocked off the asking price but no other cars were found available that they had verified were on property. I will never go to this dealer again or recommend this dealer. More

The dealership would not honor the price on your The dealership would not honor the price on your website. I was told there would be a $1000 prep charge and a $345 doc fee. They said they'd waive t The dealership would not honor the price on your website. I was told there would be a $1000 prep charge and a $345 doc fee. They said they'd waive the prep charge ,but refused to do so on the doc fee, They tried to say doc fee was state law and showed me a bogus chart which had nothing at all to do with the fee, More

Horrible experience today. I xx on line about a vehicle was told it was there. It wasn't. Was told they can't keep there websites up to date. Salesman didn't seem to want to sell me any other car. Was was told it was there. It wasn't. Was told they can't keep there websites up to date. Salesman didn't seem to want to sell me any other car. Was rude . More

After +10 years of terrible experiences, here’s my short and sweet review. Awful staff, and an even worse sales manager. I attempted to have an adult conversation with Steven on the phone, and realized that and sweet review. Awful staff, and an even worse sales manager. I attempted to have an adult conversation with Steven on the phone, and realized that unfortunately they are all the same at this location. Earlier today my wife and I were working with a salesman (who had self admittedly been working there for only 5 days) who lied to us about an additional $6k that was added on. He insisted at first that the two separate charges were both “dealer fees” and he could see if he could “maybe take some of that total off”. Eventually we left, even though he did later say he could take the additional fees off, because, honestly it’s really hard to want to give tens of thousands of dollars to someone who JUST LIED TO YOUR FACE. Two hours after I got home, I called the sales manager and tried to give him a heads up about his sales team and all he did was tell me how the salesman did a phenomenal job, he didn’t believe me, he had no interest in what I had to say, which says a lot about how they run they’re sales staff, he was just another dishonest salesman. They are all ok will doing whatever it takes to add on their warranty’s, which we may have even bought at the end of the day if it wasn’t presented in a lie. My wife and I also had an extremely similar situation in 2015 with our last lease, I (stupidly) thought we should give them another chance since that was 6 years ago. I guess not. - GO ANYWHERE ELSE for your Honda buying needs. (Have been driving a CRV all my life) More

My husband and I went to Honda for a new car, our first in 8 years. We were not looking forward to the car buying experience. What a great surprise we had. We were told by a friend to ask for Jimmy. He mad in 8 years. We were not looking forward to the car buying experience. What a great surprise we had. We were told by a friend to ask for Jimmy. He made our day so effortless and we came home with our new Honda HR-V that day. We had never leased a car before but Jimmy gave us all the information we needed to make the decision. I will tell everyone I know that if they are shopping for a new vehicle, go to Mike Piazza Honda and ask for Jimmy Abgarian! More

Couldn’t be happier with my buying experience at Piazza Honda!! Dan Connor took excellent care of my transaction from start to finish! He even personally drove the SUV to me at my work so I could test driv Honda!! Dan Connor took excellent care of my transaction from start to finish! He even personally drove the SUV to me at my work so I could test drive! Will be recommending friends, family and co-workers Dan and Piazza Honda for sure!!! More

Jimmy Abgarian at Mike Piazza Honda of Langhorne is great to work with...he has a no nonsense approach to sales...no mumbo jumbo just straight-forward excellent customer service! to work with...he has a no nonsense approach to sales...no mumbo jumbo just straight-forward excellent customer service! More

I was a walk-in service customer for my 2007 Honda Accord. It was a hectic day for the service department, and they told me it might be a long time to fit me in for 4 more-or-less minor requests (with Accord. It was a hectic day for the service department, and they told me it might be a long time to fit me in for 4 more-or-less minor requests (with no appt). I understood, and so I waited for what I thought would be all afternoon. Mike Russo was at the service desk and did a fantastic job. They were able to get 3 of the 4 issues fixed (including hazard work on the airbag system), and the 4th is very easy once the trunk is unloaded. The work was done FAR faster than I expected, for a great price, and Mike Russo went above and beyond to help me get situated (I'm mobility impaired). While I don't know who the mechanic(s) were, I have no complaints, which is unusual when dealing with many other dealerships. More