Mike Savoie Chevrolet

I hate to say this, but my rating would be much lower if the people weren’t friendly. However, I’ve been taking my cars to Mike Savoie for over 6 years, and the quality of service has really gone downhill l the people weren’t friendly. However, I’ve been taking my cars to Mike Savoie for over 6 years, and the quality of service has really gone downhill lately. The last 2-3 times I’ve had my oil changed I have had my car returned to me with oily hand prints all over the doors, hood, and various parts of the interior. Recently, I had my transmission flushed and told them that it would most likely need TCM rest as well (they had performed this service a few years prior and followed this step). My request was ignored and of course my car had major issues shifting and I had to bring it back in for service the following week. This sort of thing didn’t happen here in the past. My car was always clean and properly serviced. Not so much recently. Also, every time my wife brings her car in, she feels that they are trying to sell her ridiculous things. For instance, at one point she was told she needed new tires on her lease vehicle which had less than 30k miles on it. Ridiculous is an understatement. Needless to say, I’ve become annoyed and don’t intend to bring my vehicles here any longer. You would think that being a loyal customer and spending a lot of my hard earned money at Mike Savoie would at least get me some respect and some attention to detail. Sadly, this is not the case anymore. More

Took 10k mile vehicle in for oil change and trusted that my vehicle was cared for. 500 miles after oil change on road trip service air filter alarm came up. Vehicle was at 50% air filter life prior. Discove my vehicle was cared for. 500 miles after oil change on road trip service air filter alarm came up. Vehicle was at 50% air filter life prior. Discovered rag was left in vehicle blocking air flow. (Damage done after 400 miles?) I started looking over vehicle/service work over and found the washer solvent bottle lid still opened, oil splatter around the oil fill and a dirty/greasy oil filter. Oily finger prints on hood from where they closed it after neglecting my vehicle. Communications with dealership for a resolution was poor. Had to go to dealership to speak with someone and management was gone for the day with no resolution given, except that they’d follow up. This dealership charged 221 for oil change and tire rotation, dealer I bought vehicle from does them for 192, but less convenient to go to. I’ve since replaced my air filter to reset system to get back to 100% and will be taking it in to have service redone to confirm everything was done properly. Will not be a returning customer here. More

This is the worst dealership experience ever. Currently, there is no general manager as the previous one retired and has not been replaced. Our vehicle, no more than a year old, had to be towed t Currently, there is no general manager as the previous one retired and has not been replaced. Our vehicle, no more than a year old, had to be towed to service there. They had it a month. When they claimed the service was complete. They said it must be picked up that day or we would be charged for the rental. My husband had to miss a funeral service to pick up the car. Less than 24 hours later, we have the same exact problem! The car is being towed again this morning. We had to wait two hours for anyone from service to call us this morning just to tell us that there is not a rental or loaner available right now. We have no recourse but just to wait. I have to continue to pay for lease that I have been unable to drive for just about a month and now probably longer. There is no management to vent to, the quality of repairs speaks for itself, and customer service is the worse I have ever experienced at any dealer. More

Our Service consultant, Nick, did a very good job. Let us know everything that was going on. Let us know everything that was going on. More

The quite young female service representative was very professional, kind and friendly. A real asset to this dealer. I always bring my cars here and have excellent results. The oil change and tire rotatio professional, kind and friendly. A real asset to this dealer. I always bring my cars here and have excellent results. The oil change and tire rotation was done very quickly. More

I originally planned on looking at the CarBravo vehicles on the lot. My salesman, Austin Boucher spent quite a bit of time showing me all the options that met my needs. He then mentioned a new Equinox, bu on the lot. My salesman, Austin Boucher spent quite a bit of time showing me all the options that met my needs. He then mentioned a new Equinox, but was not being pushy at all about it. I decided to lease an Equinox, and Austin found one that had all the options I wanted. He was very helpful and attentive, and answered all my questions. I have not purchased a vehicle from a dealership in a long time, and was completely comfortable and happy working with Austin, More

They did a good job making sure my vehicle was safe while we waited to put the new tire on. The mechanic switched the front and back tires, so the front was a normal tire and the back was the spare, knowing we waited to put the new tire on. The mechanic switched the front and back tires, so the front was a normal tire and the back was the spare, knowing I had to get to work before I could return for the new tire. The service representative Paul, kept me up to date and looked out for me. They washed my car before returning it to me. More

I have had great service from all involved. .. the Service Dept to the Body Shop to Drivers. They just seem to like working there. Working with Sydney Kalmar in Service and Brian Martens in th .. the Service Dept to the Body Shop to Drivers. They just seem to like working there. Working with Sydney Kalmar in Service and Brian Martens in the Body Shop was as good it gets. And I am not one that loves going to a Dealership. More

Purchased a pre-owned vehicle from this establishment. When it came time to need repairs nothing was covered under warranty and they charged $855 just to diagnose the issue. When reviewing the paperwork t When it came time to need repairs nothing was covered under warranty and they charged $855 just to diagnose the issue. When reviewing the paperwork the $855 was for an initial estimate, nothing was noted about substantial amount of money being just for the car to be looked at. Horrible customer service and a horrible business. Go ANYWHERE else. More

My sales person Paul McAllister was excellent! I really enjoyed working with him. I recommend Paul. I really enjoyed working with him. I recommend Paul. More