After reviewing many of these reviews. I believe that
communication is a significant area of deficit within the sales team. We went in to buy a new Jeep Wrangler last Saturday and ended up signing for a
communication is a significant area of deficit within the sales team. We went in to buy a new Jeep Wrangler last Saturday and ended up signing for and financing for a dealer trade that was supposed to arrive the following Monday per Tyler Stoughton. He required us to not only sign the intent to buy, which is understandable, but told us that we had to fully finance and sign for the trade in order to secure the trade. We went through the long process and walked out believing that we would get the Jeep on Monday. On Monday, we received a phone call and texts with pictures informing us that the dealer that Mike Shaw was trading with had added several upgrades to the Jeep and that we needed to decide if we wanted the upgrades/Jeep. Remember- we already signed and financed. We went to the dealership to look at the Jeep and found out through the Sales Manager, Justin, that the Jeep that we signed for and financed for was never secured, wasn't coming and wasn't at the dealership at all. He did find another trade and he confirmed that this trade was secured and that it is coming from Gillette, WY. We have not agreed to purchase this new Jeep yet, but we have agreed to look at it. Many hours were wasted and lots of trust has been damaged by a sales representative who just wanted to make a sale and not build trust and faithful patron. We will see how Mike Shaw handles our upcoming experience. I do believe lots of work and training need to be focused on to weed out the negative sales representatives and sales experiences.
In the end, the dealership recognized the issue and did make up for the poor sales tactics and wasted time by finding a replacement Jeep, taking almost 10K off the asking price and completing the sales contract with the Sales Manager.