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Mike Shaw Chrysler Dodge Jeep Ram
Greeley, CO
392 Reviews
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Showing 392 reviews
December 11, 2015
Jeep Recall I had a very good experience with them, Everyonre I spoke with was friendly. This was as painless as a process could be. Joe Segura was the mobile tec I had a very good experience with them, Everyonre I spoke with was friendly. This was as painless as a process could be. Joe Segura was the mobile tech that came out, he was promt with his timing and very professional. Thank you Joe we appreciate what you do! More
by JamesLEwing
Employees Worked With
Joe Segura
December 02, 2015
Mobile Service Joe Segura did a great job with a mobile service after a factory recall. He was quick, polite, and on time, and it was so convenient to have him come Joe Segura did a great job with a mobile service after a factory recall. He was quick, polite, and on time, and it was so convenient to have him come to us when the dealership would have taken weeks to get into! More
by emily08
Employees Worked With
Joe Segura
November 24, 2015
Mobile service review Joe Segura, a mobile service tech, scheduled and fulfilled a mobile service regarding a factory recall. He came to my house and performed the necessar Joe Segura, a mobile service tech, scheduled and fulfilled a mobile service regarding a factory recall. He came to my house and performed the necessary service in less than 15 minutes, saving me a drop off and pick up and an entire day without my truck.. The Fort Collins dealer that normally services my truck, Fort Collin Dodge, did not even offer me this service. Guess who I'll be doing business with from now on. Thank you, Joe. Also, I believe it was Jeff Gregory that suggested the mobile service in the first place and put it in motion. More
by RW
Employees Worked With
Joe Segura, Jeff Gregory
November 23, 2015
Mobile Joe Recall Service My 2013 Ram pickup had an airbag deployment recall - called the dealership to make an appointment - was told they had a mobile service and the technic My 2013 Ram pickup had an airbag deployment recall - called the dealership to make an appointment - was told they had a mobile service and the technician would call and come to our house for the recall - Joe called next day and indicated he could do the recall at 1:30 PM - was at the house right on time - super friendly and had the "fix" done in no time - checked for other recalls/updates - found one more and within minutes had that done - best service ever - Joe is a great asset to dealership and will always ask if needed service on our Ram or Jeep can be done by him at our home - highly recommend this dealership (recently bought a new Jeep from them) and it's service department More
by Husker1
Employees Worked With
Joe Segura
November 05, 2015
Mobil repair My Jeep Wrangler was needing a recall performed on the PCM. They were able to come to my house and do it. Saved me a lot of time. Technician was profe My Jeep Wrangler was needing a recall performed on the PCM. They were able to come to my house and do it. Saved me a lot of time. Technician was professional and polite. More
by Rick1
Employees Worked With
Joe Segura
October 29, 2015
mobile recall service First call to service center was unhelpful. 3 weeks out to fix R36 wire harness recall. Guy on phone couldn't do any better than that. called a week l First call to service center was unhelpful. 3 weeks out to fix R36 wire harness recall. Guy on phone couldn't do any better than that. called a week later got a friendly female who set me up with the mobile repair guy, Joe Segura. Joe called three days later to repair my vehicle at my house in my time frames. Joe was professional, courteous, and very timely. if it were no for Joe Segura the mobile technician this review would have went very differently. I give the lady I spoke with in the service department and Joe 5 stars and my recommendation. not sure of the first guy I talked to but I have no stars for him nor do I need to talk to him regarding my service again. More
by rod
Employees Worked With
Joe Segura
October 29, 2015
Purchased New Wrangler Both Ryan and Jorge were extremely helpful with my purchase. Ryan Took me out on test drives of 2 vehicles, and the purchase process went very smoothl Both Ryan and Jorge were extremely helpful with my purchase. Ryan Took me out on test drives of 2 vehicles, and the purchase process went very smoothly. Took no more than a couple of hours. More
by Doug
Employees Worked With
Ryan Stepisnik, Jorge Duran
October 29, 2015
Warranty and recall issues My name is Jeffrey Bradley, I live in Loveland Colorado.Just for the record I have never written a review on anything. I recently bought a 2013 ram la My name is Jeffrey Bradley, I live in Loveland Colorado.Just for the record I have never written a review on anything. I recently bought a 2013 ram lariat in seattle due to cheaper pricing. Its obviously a slightly used truck,it had 24k on it when i bought it.So when I got home for some reason the radio/nav center wouldn't remember preset radio stations. Everything else was fine.So, I took it to John Elway dodge in Greeley Colorado,its about 20 miles from my house.I was quickly learned that the dealer i bought it from had not registered that I owed the truck with the chrysler corporation,take in mind I had the truck for six months at this point.John Elway dodge stepped up bigtime,they took care of that problem pretty quick,then even though I did not buy the truck from them,they treated me like I did.Honestly I couldn't believe it.I gotta say that Phil the head of the service department treated me very well,by the way I did not make an appointment with them,I just showed up complaining,they immediately took in the truck and started working on it, Im not joking.Then they fixed a couple of minor recalls that I didn't even know about,no thanks to the dealer I bought it from.So,they had to order a new nav/radio,and they fixed every thing else as far as recalls in just a few short minutes. So ,about a month passes and Im getting close to the cut off date on some the electronic warranties,out of the blue I get a call one day from Joe Segura,he is a mobile technician for John Elway dodge,so he says hey, Im joe with John Elway dodge, some he comes over to my house, fixes a few new minor recalls,gets more info on the radio,comes back a week later and replaces the entire nav/radio in about a half an hour. This is the first time I have ever experienced a dealer mobile tech,its pretty darn nice,I gotta say.I did not give dodge one penny,nor did I ask for any thing extra or above and beyond,I just wanted the truck in perfect shape.With out a doubt this is by far the best dealership I personally have ever seen,every person I dealt with was very respectful and an ease to deal with.I regret not buying the truck there honestly.Believe it or not I am a chevy guy,lol, I don't drive the dodge daily,I still drive my chevy to work everyday. I f i ever get another dodge anything I will definitely be going back to John Elway dodge. So thanks to Phil and Joe, great guys who know their stuff.This all took place over the summer of 2015 btw.Believe it or not this is an entirely true story,take it for what you will. Sincerely,Jeff Bradley More
by JWB1
Employees Worked With
Joe Segura, Phil Stiebler
October 28, 2015
vehicle recalls My Chrysler and Ram recalls are a total pain as we live 25 miles from John Elway's business. I had a terrible experience last year with our Chrysler 3 My Chrysler and Ram recalls are a total pain as we live 25 miles from John Elway's business. I had a terrible experience last year with our Chrysler 300 recall. The service manager said we could wait for the service to be done only to find out that it would take all day to replace the alternator! The 2 recalls on our Dodge Ram would take no more that 15 mins to do but the service manager said we'd have to leave the vehicle. It's a 30 min drive each way to John Elway's. On Monday last, I called service to make an appointment. The manager said I could come in on November 14th. I said fine, and I would wait for the work to be done as it would only take 30 mins max. He said no, the 30 mins is the drop off time and that it would take all day to complete. After a few heated words, the manager explained that he could send a tech out to our house! I said, bring him on! Today, Joe Segura, a mobile tech from John Elway arrived on time and completed the recall service in a few minutes. Mr. Segura is an experienced , courteous, and caring person and should be commended for his work. The only reason I trade with John Elway is because of Harlie Adams. We've been buying vehicles from Harlie for years. If he ever retires, I'm not sure what we're going to do. as we surly don't buy from John Elway because of the service. More
by Ed Alger
Employees Worked With
Harlie Adams
October 23, 2015
Joe Segura - Mobile Tech Joe did an outstanding job performing three different recalls on our Ram truck. He also fixed a "sticking" driver door window that needed repair. He Joe did an outstanding job performing three different recalls on our Ram truck. He also fixed a "sticking" driver door window that needed repair. He was on-time, quick, efficient, and friendly. Definitely loved the mobile service that came right to the house when it was convenient for us. Will be calling him again if service is needed. A+ rating! More
by sburdett
Employees Worked With
Joe Segura
