Very pleasant and professional. I was helped within a very short time of arriving. When I came to pick up my car everything was explained to me in a very professional, pleasant and easy-to-understand manner. I know now what routine maintenance to expect over the next few visits I will make to the service department. My car was waiting out front for me. I asked for help in moving my seat, I tried earlier several times and could not get it to move. He took the time to show me how to move my seat.& to answer some questions I had. When I arrived to pick up my car I did not have to wait to be helped.