Mike Shaw Subaru

Horrible experience dealing with the dealership after purchasing a used car from them. AVOID THIS DEALERSHIP!!! Josh Anderson lied to my face, wrote a different contract that he then had me sign. We h purchasing a used car from them. AVOID THIS DEALERSHIP!!! Josh Anderson lied to my face, wrote a different contract that he then had me sign. We had agreed on a price for the vehicle, which was then changed to be more than discussed by ~ $800. Josh also then tried to sell me an extended warranty on the vehicle. He verbally expressed it would be $600 for 45k additional miles or 5 years whichever comes first. What he actually put in the contract was a warranty for $1880 and it lasted 13k additional miles or 5 years whichever came first. They then took the additional costs and rolled them up so I would have to pay more to finance the car. NOBODY in their right mind would pay $1880 for a 13k mile/5 year extended warranty (that only was meant to cover major mechanical parts). For reference, this was a basically new Acura which should have very few issues. In total I owe an additional $2000-$3000 that was not discussed and I have no extended warranty. They did this by verbally telling you one thing and typing up another. One would think I might notice the difference in numbers and I should have read the contract in its entirety. Thing is, the contract would have taken a couple hours to read through and understand, and they give so many numbers you can't keep them all straight, all the while Josh was pressuring me to sign within minutes. Avoid this dealership, save yourself from the headache. More

I just wanted to say a BIG THANK YOU to Keith Traczynski! We got the price we wanted for the used car (Fiat), and he had it detailed and beautiful out of the lot! All the paperwork was handled with ease and We got the price we wanted for the used car (Fiat), and he had it detailed and beautiful out of the lot! All the paperwork was handled with ease and care. He never pressured us on the sale and was very professional... We HIGHLY recommend working with him! More

Alex Comar made our car buying experience stress-free and enjoyable. There was no pressure from him whatsoever. He was very thorough and professional and spent a lot of time showing us the features of the enjoyable. There was no pressure from him whatsoever. He was very thorough and professional and spent a lot of time showing us the features of the Forester and always followed up with any questions we had. This is our first Subaru and I will definitely share our positive experience with friends and neighbors More

I'm so excited to get the car I wanted thank you so much for working with me !!! KEITH TRACZYNSKI you made buying a car a great experience I appreciate that ,you don't see great customer service anymore it for working with me !!! KEITH TRACZYNSKI you made buying a car a great experience I appreciate that ,you don't see great customer service anymore its nice to see some people still have it !! thank you !!! Amber O'Neill More

Keith made the process very smooth. Paperwork was handled very quickly, he gave us the best price he could and did not try to sell us anything we didn't need. very quickly, he gave us the best price he could and did not try to sell us anything we didn't need. More

The dealership and especially Tommy made the whole process easy. Did everything by text and phone and when I walked in, everything was ready to go. Tommy came and picked up my car from the house and h process easy. Did everything by text and phone and when I walked in, everything was ready to go. Tommy came and picked up my car from the house and had my side molding installed and brought the car back, filling up the tank to boot. Amazing service. Thank you Tommy. More

Thanks Keith, I very much appreciate all of your help to find us our vehicle. I will definitely come see you again when in the market for a new car again. I felt we got a good deal and didn’t feel pressured find us our vehicle. I will definitely come see you again when in the market for a new car again. I felt we got a good deal and didn’t feel pressured to buy something we didn’t want, let alone getting exactly what we wanted. Thanks again!! Seth More

The folks over at Mike Shaw Subaru were great to work with...especially Cliff Swaim in sales. He was very knowledgeable, professional and passionate about providing the best possible customer experience. with...especially Cliff Swaim in sales. He was very knowledgeable, professional and passionate about providing the best possible customer experience. I highly recommend this dealership and Cliff! Thanks again! More

Hutch was amazing. Took time to really explain the features of the Subaru. He talked about personal experiences with his Subaru and the pros and cons of each of the features. No pressure to buy and wo features of the Subaru. He talked about personal experiences with his Subaru and the pros and cons of each of the features. No pressure to buy and worked with us to get the extras we were looking for. After we purchased our car he spent time going though how the technology within the car works and followed up the next business day. Amazing service from start to finish. Went home and recommended him to my brother-in-law. More

Best service I have ever had! They really listened and had ALL the patience in the world. Didn’t feel like they were salesmen, but real people! I didn’t feel pressured and I got the car that fit my budget had ALL the patience in the world. Didn’t feel like they were salesmen, but real people! I didn’t feel pressured and I got the car that fit my budget. Eric Grimm and Shane Monahan helped me there. Great human beings! More