Mike Smith Chrysler Jeep Dodge

2021 ram 2500 hundreds dollars spent still couldn’t fix refused to give money back refused to give money back More

Mike Smith has done a Great job when it comes to my fluid changes. They were always top off. changes. They were always top off. More

I am happy with the service performed on my vehicle, it was quick and easy! was quick and easy! More

Great experience Tristen was friendly, professional and knowledgeable . My car buying experience was terrific. The process was smooth and uncomplicated knowledgeable . My car buying experience was terrific. The process was smooth and uncomplicated More

I had my truck taken to the service department for check engine light and transmission stuck in 4th gear. After looking at it I talked with the mechanic and he explained he took care of a few recalls and wh engine light and transmission stuck in 4th gear. After looking at it I talked with the mechanic and he explained he took care of a few recalls and when he removed the pan on the transmission he discovered a lot of metal shavings. He said the torque converter came apart and the transmission needed to be rebuilt and it would be $8300.00. Having a mechanical background I didn’t believe him nor was I gonna pay that much for another stock RAM transmission. I had it towed to Mr. transmission where they said it would be $4100.00 to rebuild it with a billet torque converter and other upgrades. After looking it over they found that the transmission was in “limp” mode. They replaced a solenoid and the truck now runs fine. Mike Smith service department tried taking advantage of me. I can’t imagine how many others have been scammed. Update 11/30/2021. After contacting Matt the manager he stated that they found “glitter like” metal in the fluid. The mechanic stated it was metal chunks. Matt also said they don’t replace internal parts so in other words they don’t fix it with a $600 part they just want you to pay $8300.00 for another junk RAM transmission. All in all they charged me $357.27 to empty the fluid, pull the transmission pan and lie to me. Matt hung up on me because I called them out. VERY UNPROFESSIONAL!!! More

Great service, everything very efficient. Offered snacks and drinks, transportation, and car was cleaner when received. and drinks, transportation, and car was cleaner when received. More

Made an appointment for 7am for 4 new tires and an alignment. I have been waiting almost 5 hours. I wouldn't recommend getting your car services here. Waiting 5 hours for can be frustrating. I ha alignment. I have been waiting almost 5 hours. I wouldn't recommend getting your car services here. Waiting 5 hours for can be frustrating. I have to say that the manager did help with with the issue. Still took 6 hours. More

I made an appointment with Mike Smith CJD for some recall notices I had on my 2017 Ram 2500. My appointment was made on Friday March 12,2021 for Tuesday March 16, 2021 at 7:00am. I dropped my truck off that notices I had on my 2017 Ram 2500. My appointment was made on Friday March 12,2021 for Tuesday March 16, 2021 at 7:00am. I dropped my truck off that morning and texted the service advisor at 10:27am to get an update and an estimated time of completion so that I could arrange for a ride and to plan out the rest of my day. I received a reply at 11:06 stating that they were hoping to have it finished by the end of the day. I received a text at 11:30 stating that they were “awaiting completion” of the repairs. I then received a text at 4:08pm stating that the repairs would not be completed that day. I replied and said it would be okay to keep the vehicle overnight. I texted at 10:16am the following day asking for an updated time of completion and did not get a reply. I texted again at 11:18 asking for a callback and again no reply. I began calling and trying to get in touch with someone in the service department to no avail. It was not until I insisted on speaking to the service manager that I was finally able to speak with a different service advisor that informed me my vehicle had not even been looked at and that there were still three vehicles ahead of me. What is the point of making an appointment if it is not going to be honored? Why is it so hard to communicate with your clients and let them know what is really going on? If a service advisor had called before my appointment and said that they were inundated with service tickets I would have gladly rescheduled for a time when they weren’t so busy. It would be one thing if they had run into some issues during the course of making the repairs since that would be a reasonable excuse, but to have a vehicle for that long and not even have looked at it is inexcusable. Furthermore, the lack of transparency and communication from a so-called “service” department is reprehensible. As someone that works in the service industry, I find that sort of behavior especially frustrating since I would never allow that sort of behavior in my department. I fully understand that recalls and warranty work do not pay as well as “upsold” products and services, but to bump someone that had a scheduled appointment in favor of more lucrative work is unacceptable. As a dealership you agree to accept the recall and warranty work as part of the job and they should get the same priority as the money-making repair jobs. I have been buying vehicles from Mike Smith since the early 90’s and have bought many units including this truck from them but that is over now. I will make it a point to bring my purchases and service work somewhere that knows the meaning of service after the sale. More