3 weeks ago today, I had my Dodge Charger towed to Mike Smith Dodge when the Transmission control module went out, the car is still covered under Dodges Powertrain warranty. I have left many many voicemails and have not received one call back, I have emailed and haven’t received a response. Left voicemails with not only the Service Manager Mr Williams but also with the general manager of this location, again neither called back. When they don’t “drop my call” during hold times waiting to speak with someone, they tell me my car has been pushed back due to high volumes of customers. I’ve asked for a loaner car while I’m waiting for my car to be serviced and was denied, and told that the labor hours to fix my car (4 hours) didn’t qualify me for a loaner. I explained to them I was out of town when my car broke down and I live an hour and a half away, and this is my only means of transportation. When I was able to get a ride to this location, I was told I could wait and try to speak with a manager but they probably weren’t going to see me that day. After I spent some time waiting, I decided to leave. I am still waiting for a call back. 3 weeks later, still without a vehicle and no one can tell me when they will even look at my car for repairs. I am frustrated, angry, and at a loss at this time, I write this review because I wouldn’t want another person to have to be in such a situation that he/she is literally stranded with no vehicle due to poor management and/poor customer care.