Mike Ward INFINITI

I CONTACTED ASHLEY RODRIQUEZ, AND WORKED WITH HER DURING THE ACQUISITION OF A 2020 GMC CANYON 4X4 DENALI....HER SUPPORT WAS VERY GRACIOUS AND PROFESSIONAL. I DO BELIEVE THAT MANAGEMENT/FINANCIAL SHOULD HAVE THE ACQUISITION OF A 2020 GMC CANYON 4X4 DENALI....HER SUPPORT WAS VERY GRACIOUS AND PROFESSIONAL. I DO BELIEVE THAT MANAGEMENT/FINANCIAL SHOULD HAVE BEEN MORE HELPFUL AND EXPEDIENT AS I WAS AN OUT-OF STATE BUYER AND DID NOT HAVE TO VISIT THE LOCATION. THE VEHICLE WAS MISSING THE SECOND(2nd) SET OF KEYS AND THERE WAS SOME DAMAGE TO THE TOP OF TAILGATE THAT WAS NOT OBVIOUS UNTIL IT ARRIVED AT MY OUT-OF STATE LOCATION......ASHLEY OFFERED TO REPLACE THE KEYS AS TH PROTOCOL OF THE DEALERSHIP APPARENTLY DID NOT OFFER. THE DENT IN TOP OF TAILGATE WAS A SURPRISE ALTHOUGH I DO BELIEVE THAT MANAGEMENT MAY HAVE KNOWN ABOUT IT AND I WILL HAVE TO REPAIR IT. I GIVE ASHLEY RODRIGUEZ A (FIVE STAR+ RATING) AND MANAGEMENT A THREE (3). ITS A GREAT ADVANTAGE TO A COMPANY TO HAVE AN EMPLOYEE LIKE ASHLEY AS THESE ARE THE PEOPLE THAT MAKE YOUR COMPANY EXCEL. MARK M More

ASHLEY EXPRESSED THE HIGHEST LEVEL OF POLITENESS, PROFESSIONALISM, AND DESIRE TO PROMOTE AND COMPLETE THE OUT OF STATE SALE OF MY VEHICLE, PLUS TRANSPORTING AND PAPERWORK REQUIRED. LUKE WASKO ALSO PROFESSIONALISM, AND DESIRE TO PROMOTE AND COMPLETE THE OUT OF STATE SALE OF MY VEHICLE, PLUS TRANSPORTING AND PAPERWORK REQUIRED. LUKE WASKO ALSO PROVIDE GREAT SUPPORT AND COORDINATION. CUSTOMER, MARK MUIRHEID OF ARIZONA More

Connor Kirk has been amazing at Mike Ward Infinity. He has gone above and beyond to provide excellent customer service. He has gone above and beyond to provide excellent customer service. More

Ashley extends wonderful customer service & follow-up as well as follow through Liked the no pressure atmosphere & everybody who was involved in this transaction made it a pleasant & easy experience well as follow through Liked the no pressure atmosphere & everybody who was involved in this transaction made it a pleasant & easy experience More

Absolutely the best experience I have had at a dealership Ashley and staff went above and beyond to be professional and courteous with out the high pressure sales tactics. Definitely a cut above, congratulat Ashley and staff went above and beyond to be professional and courteous with out the high pressure sales tactics. Definitely a cut above, congratulations Mike you have put together a great team! More

The GM called and said they would not cover anything as these are maintenance and not safety issues! Brakes,tie rods, cv joints and windows that get stuck open are not a safety issue! Hi guys We boug these are maintenance and not safety issues! Brakes,tie rods, cv joints and windows that get stuck open are not a safety issue! Hi guys We bought this van from you a little more than a month ago and it as been slowly falling apart on us. First the driver door started making a crunching sound when opening or closing, then the passenger side rear window got stuck and wouldn't go up or only after going up and down a few times partially, then the passenger window started getting stuck as well and now the driver window. Last weekend we noticed a grating sound when we drove it near a wall so we took it for inspection a few days ago and they found a lot of issues with this vehicle and said it was unsafe due to bad brakes, worn tie rods and a bad cv joint etc please see the link below...they said the brakes were installed incorrectly putting a groove in the rotors. We bought this vehicle for app $15,000 from you folks because you are a reputable dealer and told us it was inspected and nothing was wrong with it but obviously that is not true and it needs a lot of repairs to be safe to drive.. This vehicle purchase was a lot of money for us so that it needs over $3000 in repairs just to make it safe to drive is a terrible reflection on your dealership and we ask that you work with us in fixing these issues quickly. I don't want my wife and kids getting in a car crash or getting stuck in a storm with the windows stuck open s winter is around the corner etc so please address our concerns quickly Note: Inspection: Front Brakes were improperly installed causing the brake hardware/wear indicator is rubbing on the rotor which has caused a groove in the rotors, recommend replacing front brakes Passenger side inner tie rod has play recommend replacing both sides Serpentine Belt is showing signs of age and cracking recommend replacing Passenger side rear window regulator is failing recommend replacing Drivers side cv axle boot is torn and slinging out its grease, recommend replacing cv axle Drivers door limit strap is broken likely interfering with window operation, recommend replacing More

Leased a car from Mike Ward Infinity and paid all dealer fees at start of lease. Infinity requires lease buyouts be done at Infiniti dealership. Had all financing and approval done at a credit union and wen fees at start of lease. Infinity requires lease buyouts be done at Infiniti dealership. Had all financing and approval done at a credit union and went to close loan and they wanted $789 to process the loan!! Ridiculous! My credit union would have done it for $17. Went to another dealership that had no dealer fees. Will definitely not purchase another car from Mike Ward. More