Mike White Ford of Coeur d'Alene - Service Center

Quick and Efficient I just moved to Idaho from Portland, OR. Before I moved I had purchased a car at a ford dealership in OR. Well just my luck I get to Idaho and my car I just moved to Idaho from Portland, OR. Before I moved I had purchased a car at a ford dealership in OR. Well just my luck I get to Idaho and my car was having major shifting/transmission issues. Well when I bought the car thank god for my warranty I could get my car fixed for free. So I didn't have to worry about that. The only thing I worried about was how long it was going to take to get my car into the shop, and how long it would take them to fix it. But just my luck again they were very helpful, kind, and the gentleman I spoke to was very calming as I was freaking out about my car. But I took my car in and they had it fixed within 1 day very fast and efficient. Where as the ford dealership in Spokane Valley (Gus Ford Dealership) said it would take a minimum of 12 weeks to order the part and fix my car. Which is so not what I was looking for. So I would highly recommend the dealership In Coeur d'Alene to anyone who is looking for fast and friendly service. I will defiantly be back. More

Everyone friendly We are from out of town, hit an animal on the drive. Lake City Ford was able to get our truck in and fixed and we were back to being on vacation. They We are from out of town, hit an animal on the drive. Lake City Ford was able to get our truck in and fixed and we were back to being on vacation. They were very welcoming to our whole family for the hours we spent there, and made us as comfortable as possible for the time it took to get the truck back to drivable. Thanks guys!! More

Pleasant Results My Wife and I are full time RVers, We were spending a month in Coeur d' Alene. While here our 2013 Ford Edge developed a passenger door sensor probl My Wife and I are full time RVers, We were spending a month in Coeur d' Alene. While here our 2013 Ford Edge developed a passenger door sensor problem. I came to your service Dept. around the 11th of May, 2015 to have the problem corrected under warranty. I was told part was either on back order or unavailable. It was suggested when we were back at our dealership to resolve the problem. It's difficult while traveling. The problem became more critical when the interior lights would not cancel. I returned to your Dealership on 05/28/15 and met with Jennifer Smith (service writer). She took the initiative to track down the required part. I brought my vehicle back @ 7:30 am 05/29/15 to complete repair. Excellent employee ! More

I've never dealt with a dealership that I've enjoyed so much Everytime I go in, regardless of the reason, the entire staff is friendly, helpful, and completely attentive. This team truly is a delight to work wi Everytime I go in, regardless of the reason, the entire staff is friendly, helpful, and completely attentive. This team truly is a delight to work with. I can honestly say, I've never said this about ANY dealership in the past. More

Profesional And Friendly Always have a great experience working with these guys. Straight forward and always on time. Makes it very easy to drop my rig off and pick it up. Always have a great experience working with these guys. Straight forward and always on time. Makes it very easy to drop my rig off and pick it up. More

Service Department Last time I picked up my vehicle in from service, the service manager (Jim) mentioned there was a small oil leak. That day I did not have time to have Last time I picked up my vehicle in from service, the service manager (Jim) mentioned there was a small oil leak. That day I did not have time to have it checked in detail plus he mentioned it was very small and not critical, it could wait until my next oil change. So when I scheduled my next oil change, I expected a large bill to cover the replacement of the gasket to fix the oil leak. When I picked up my vehicle, I was VERY happy to hear that upon detailed inspection the bolts simply needed to be properly torqued. They made sure everything was OK and I left with more money in my pocket than I expected. An unscrupulous service department would have just torqued the bolts down and charged me for the whole gasket replacement; I would not have been able to tell. It feels good to know when you are dealing with a honest service department that looks out for you and does not try to take as much money from you as they can. If they say a specific service is needed, then you can be sure it is needed. Thank you Jim and Dave (Service Dept.) and Tom Addis. More

I needed repairs done on my 2011 ford van. I bought a brand new van in 2012. I spent $44,000.00 on it. they called me all the time I was buying it and even after. Then when My brak issues start I bought a brand new van in 2012. I spent $44,000.00 on it. they called me all the time I was buying it and even after. Then when My brak issues started comming up, THEY STOPPED! I keep calling but my calls never get returned. Cant seem to figure out why the van keeps warping rotors. only has 28,000 miles on it and have had the rotors doe 3 times now. NOBODY can tell me why! You would think they would come along side me to figure this problem out. Its funny I cant even get a call back. Why should I have to keep forking out $$$ when this problem started at 13,000 miles. Stand behind what you sell Lake city ford. Try working with the people who TrustED in you. I dont recomend them to anyone out there. However if someone does call me back and this problem does get taken care of I MIGHT CHANGE MY OPINION> But i doubt i will even hear from them again. Thanks, Steve H. More

Dear Tom Addis, I would like to complain about your Dear Tom Addis, I would like to complain about your service department. I had a recall letter that I needed to take care of so I phoned and got an ap Dear Tom Addis, I would like to complain about your service department. I had a recall letter that I needed to take care of so I phoned and got an appointment for the next week. Being told that it would only take an hour so I decided to wait. After two and a half hours of waiting, I decided to ask about my truck. She acknowledged Paul would be out in a minute. When he came out to talk to me about the truck, he told me that “after” the mechanic had taken it apart he found that he did not have the parts to replace it after all. So that I could make it clear in my mind, I then asked Paul, “You knew I was coming in for over a week and you did not ensure that you had my part? Therefore, I got the “honor” of wasting my time in your waiting room.” He told me he was sorry but he did order the parts and they would be in next week. He would call me. After getting home, I decided to see just what your shop had done to my truck and was shocked to see NOTHING was changed so he had lied. I took pictures of the straps that were under the truck and the rust was still in place. Therefore, on top of my time being wasted, I was also lied to right to my face. When Paul called to say the new parts were in, I told him I knew he had lied to me and I did not appreciate it. He then said there must have been a “miscommunication” between the mechanic and himself. He did again assured me it would only take an hour but rather than sit in your waiting room again, he said he would get me right home. Again, that was a lie. I got to the shop at 2:15 pm and had to wait on a shuttle to take me home. Instead of taking me right home, I got the grand tour of Coeur d Alene while the driver picked up other people. I live one block north of Ziggys. Paul also assured me that my truck would be washed and it would look great. I picked up my truck after hours due to having no ride back to the shop, my truck was NOT washed, so once again, I had been lied to. They did leave a paper in my truck that showed work that needed to be done and suggested I call to make an appointment. I am sure you will understand when I tell you, “I will NOT be making any appointments with your shop ever again.” Not only will I not, I will be telling everyone I know just how you run your service department. I am very disappointed in the service department and that certainly puts a black mark against your entire business. More