Millennium Honda

I had the privilege of being assisted by Andrew Perry, Bruce and Warrell from Millennium Honda of Hempstead, NY. I have had my fair share of experiences at car dealerships some good and many bad. When o Bruce and Warrell from Millennium Honda of Hempstead, NY. I have had my fair share of experiences at car dealerships some good and many bad. When one mentions a Car Salesmen often the immediate association is that of a shyster; As well as is the phrase “Used car Salesmen”. They are both often synonymous with the phrase shyster. It was a refreshing experience to have that stereotype proved very, very wrong when dealing with the gentlemen at Millennium Honda. 1st off there was Andrew whom did not swoop down upon as us soon as we walked thru the door, he gave us sufficient time to peruse the vehicles on the sales floor and then graciously approached us asking if my wife and I required assistance. I informed Andrew that I had made a reservation for a test drive thru their website portal the day before. Andrew swiftly retrieved my information from their computer system and brought the specific vehicle around front for my wife and myself to test drive. He provided us with the information specific to the vehicle we were test driving, covering all of the options and extras the vehicle had installed. We drove the vehicle thru the local neighborhood whilst playing with all of the buttons, gadgets and features the vehicle had since this particular vehicle was just about fully loaded. The best part of the test drive was that Andrew did not continuously point out everything the vehicle had inside it, what I would have considered “Over Selling”; whilst I appreciate being informed about the options I much more appreciated the fact that Andrew sat quietly in the back allowing my wife and I to talk to each other discussing the various options amongst ourselves only interjecting at what I felt was the perfect time, casually answering the question he could foresee coming. Upon returning to the dealership my wife and I exited the vehicle and Andrew drove the vehicle back into the lot. He then brought us inside and offered us coffee, tea and/or something to snack on whilst maintaining his extremely polite and courteous mannerisms. I accepted that cup of coffee on this cold winter day and we then sat down to “run the numbers”. At this point the never-ending trail of paperwork that is required when purchasing a vehicle began. Now I can say that almost everyone dreads this portion of purchasing a vehicle; however, Andrew was on top of everything. He knew exactly what paperwork needed to be completed, how it needed to be completed, where it needed to go and what was required next. He processed everything in a swift, seamless manner; keeping my wife and I apprised of the situation and status of the process. We were consistently informed of what was going on and what still needed to be done. Once it was determined that we wanted to purchase the vehicle Andrew introduced us to Warrell of the finance department. Now this is where it was proven to us that Andrew was not a one off. The dealership did not just get lucky hiring a gentleman of Andrews caliber; Warrell proved to us that, that was par for the course when dealing with the staff at Millennium. Warrell introduced himself and also offered us refreshments and/or a snack. He then explained the entire process to my wife and myself in a clear concise manner; at no point was I not aware of what was going on. Warrell knew exactly what he was doing; he is very, very good at his job. He took the time to explain to us the finance process, how everything was going to work and what stage we were at. The amount of paperwork required can be overwhelming but the level of organization made the process seamless, we blew thru all of the paperwork in minutes. Warrell asked us which bank we preferred to use whilst ensuring that we received the most aggressive financing possible. He ensured that my wife and I were comfortable with the bank, rate and total monthly payment that would be required for the vehicle. The entire process was effortless and painless; all in all I would recommend this dealership to anyone whom is in the market for a vehicle. Furthermore these gentlemen should be recognized for their work and their commitment to not only their job but the customers overall experience. Sincerely, Ryan Webster More

Bottom line: I didn't get the price I was looking for so I didn't buy but John tried very hard to get me there and he was very professional and easy to work with. And he treated me right even though I didn' I didn't buy but John tried very hard to get me there and he was very professional and easy to work with. And he treated me right even though I didn't buy. I've been to other stores looking for my price and did not get treated like that. I'm stil thinking about it and if I do decide to try again, I'm going back to Millennium to see John. More

Salesman was ok. Finance guy was the worst. Im telling everyone who is thinking of going there to stay out. They are rip- offs. Trying to charge us for paper work, isnt that part of your job. Wanted to everyone who is thinking of going there to stay out. They are rip- offs. Trying to charge us for paper work, isnt that part of your job. Wanted to give us a teachers loan. We went to another Honda dealership was treated great and got what I wanted with a loan from honda! More

A bitter experience and a sordid tale of customer contempt bordering on Racial Profiling based Discrimination at the Millenium Honda, Hempstead, NY -Honda dealership. After doing our homework and contempt bordering on Racial Profiling based Discrimination at the Millenium Honda, Hempstead, NY -Honda dealership. After doing our homework and getting ready to shop for a new Honda CRV EX Model, we called in the dealer(Millenium Honda, Hempstead, NY) who asked us to come over to discuss and move forward on this likely sale transaction. The sales consultant Paul called us numerous times to walk into their store., so that he can give a better deal. We were there (7/31/2010 between 3.30 - 5.00 p.m.) for a shopping a New Honda CR-V EX model. After we went, We gave a a specific buying price quote to the sales consultant(Itxchel Usborne), she got her manager(Cary Weinstein) to the desk. He asked us to give a revised upward quote for the chosen model automobile Honda CRV new and we were sure that our initial price was just right, So, we stuck to our numbers that we gave to the sales consultant. He said that he can't do it, but he can consider if we can go more, we agreed to that, and the next thing he would like to know the number, the price what we can offer. We then wanted to find out his best offer. Now, instead of continuing on with the sales negotiations he suddenly turned contemptuous and said these guys are not real buyers , just crapshoot ,they are just playing. This was indeed such a ridiculous behaviour. He then had the gumption to say that we were wasting his time and her time. We then responded by saying that everyone's time is precious and we were also wasting our time if the deal making was not moving forward and more so when we were asked to leave.He wasn't willing to give his price, he was keeping on asking our number's, infact we have given our number's and we told him we can go higher but we need to know what number he has in mind., the worst part came here., he turned to us and said "GET OUT OF THE STORE", I told it belongs to Honda, you shouldn't say to get out., he kept repeating & pulled our chair and said "GET OUT OF MY STORE". A person whom we consider ill fit to be in sales, showing extraordinary rudeness and generalized contempt showing complete disdain to us. We wonder how he moved on to become a Manager. We all of us came out & suddenly all his crew joined together and one more guy, I don't know his name, he was yelling at us. It's a nightmare & horrible experience. Now, the fact of the matter is we indeed got the new Honda CRV from this dealer(Hillside Honda, Jamaica, NY) who was x miles away but who was courteous and understanding in the sale negotiations process. In this day and age this kind of customer interaction and behaviour is really ludicrous. The overall csutomer satisfaction is abysmally low by any standards leave alone Honda's. Our experience was a shocker. As a matter of professional dealer review Honda should indeed remove these kind of operators from business as the reputation and feedback loop can spread like wildfire in online social networks and there is indeed validity to other customers' opinions in the online world. I am sure you all have ‘Joe Girard’ manual as a mandatory testament to customer care but this is real pathetic stuff from this guy, CARY WEINSTEIN. I really don't know how these people do sales., In sales always the Customer is always King! The old adage ‘the customer is always right’ is still relevant and real. It is also the case that ‘without customers nobody can’t run business. It's upto our discretion whether we buy the products or not, he wasn't supposed say to "GET OUT OF THE STORE" and keep on repeating like "WE WASTED THEIR TIME". Afterall, we are also proud, and choosy American customers and our experience in relationship is based on mutual respect and courtesy. I hope American Honda will see to it that this issue and wish an action taken to weed out these unHonda elements away from customer touchpoints, I have filed a complaint to ("BBB"), (New York - Office of the Attorney General - Consumer Protection Board) & American Honda Regional Page Manager. Regrettably and woefully treated customer! More

Kabir must have known when my mother and I walked into the dealership that he could take us for a ride literally and thats exactly what he did. He overcharged and he smiled the whole time while he did it. the dealership that he could take us for a ride literally and thats exactly what he did. He overcharged and he smiled the whole time while he did it. I only wish I had looked at sites like this before I took the plundge. More

I went into the dealership looking for a new car last month. I didn't know whether or not to lease or buy, but Sunny was able to help me out. He clearly showed me the difference between a lease and a ret month. I didn't know whether or not to lease or buy, but Sunny was able to help me out. He clearly showed me the difference between a lease and a retail finance. I ended up leasing because it was the most practical scenario for me. Sunny provided me with excellent service. I wrote the deal after Sunny took the time to show me all the features in the car with his excellent presentation and guaranteed me a excellent experience with him (not like the other sales people I met while shopping). I ended up taking my beautiful car home the next day with nothing but good things to say about this store. There was no bs involved! It's not justified that only the people who had a bad experience that take time out of their day to blog about a car sales consultant. If you are buying a Honda, go see him! More

Leased a CRV in 2007 from John Santorini. My husband has A1 Credit. His score is in the 700's. For some reason they gave us HANN Financial to finance the car. HANN is definitely not the company to lease A1 Credit. His score is in the 700's. For some reason they gave us HANN Financial to finance the car. HANN is definitely not the company to lease with. Upon returning my vehicle this March 2011, I received a notice from HANN stating that I owe them $450.00 at the return of the lease if I do not choose to buy the car. It was defintely not mentioned or noted at contract signing. I now financed my bew 2011 pilot through Honda Financial who does not charge a fee upon returning a vehicle not purchased. I defintely feel taken advantaged. For returning my car mid-month, I also looked to get a credit for the remaining two weeks that I paid for on my CRV lease. At contract signing Cary Weinstein who seemed to be Mr. Nice guy at the time was willing to help us to get our credit through Honda Finance. Well, a month later after 5 phone calls to him to follow up on a credit, no return phone call, no care, can't be bothered. A true car salesman. Last time we will go to this dealership! More

Manager and salesman were very rude. Start off friendly and nice in the beginning but once the price talks begin they do a 360. Showroom was not well maintained. Quite a bit of trash on the floor. Bathroom and nice in the beginning but once the price talks begin they do a 360. Showroom was not well maintained. Quite a bit of trash on the floor. Bathroom was disgusting. DO NOT buy your car from their. More

These people are the worst sales people in car dealership!!! You'll feel and see that you are dealing with blood sucking vampires and crooks. Once you enter that showroom, you are DEAD!!! Avoid th dealership!!! You'll feel and see that you are dealing with blood sucking vampires and crooks. Once you enter that showroom, you are DEAD!!! Avoid them before it's too late for you. Remember, I warned you!!! More

For the person who wrote this: (cut off on the bottom to write my response) We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "C write my response) We contacted the dealerships, Internet representative in ref. to purchasing a CRV-Ex with a trade utilizing the governments, "Clunker Program". It was late Sunday afternoon when I received a call from Paul, he assured me that he would be waiting for my wife to come to dealership to close a deal on a 2009 CRV-EX. Upon arrival at the dealership Paul was nowhere to be found. My wife and my son called me to inform me that they had ended the Clunker Program. I requested to speak to the sales manager on the telephone.This young man named Mike gets on the phone in a very condesecending manner begins to mock our tardiness.I expressed my discontent with his behavior and a verbal altercation ensued. My son tells me that he wanted my son to step out into the street so he could engage in a physical fight with him. Then mike tells me on the phone to come down to the dealeship that he and his crew are going to "tune me up",This guy starts sounding like if he is either John Gotti or Tony Suprano. Let me say this, try to meet this little s*it. I've had 3 verbal fights with him so far over his screwing with my deals. I'm calling the BBB once again on this pr*ck and his stupid "managing" at a dealership. Please.....I'm shocked as you are that they are still in business with him as the leader of a pack larger then his own physical appearance. I would of had the cops there for him threatening you. He wouldn't of been in that place after that night if he made ONE threat to bring my son outside to fight it out. What a loser. He probably got picked on in school as a kid. More