Millennium Honda - Service Center

Service writer and mechanic In spite of having relatives in the auto repair business, I continue to use the dealer for all my service needs for my 2008 Pilot for two reasons, the In spite of having relatives in the auto repair business, I continue to use the dealer for all my service needs for my 2008 Pilot for two reasons, the Service Writer, Gregory Andrews and the Mechanic, Joseph Cardillo. Greg is professional, courteous and considerate. He exemplifies customer service. Most importantly he understands whatever mechanical problem I try to communicate and he thoroughly explains what may be the necessary repairs. He also, when necessary. follows up with me via telephone to keep me abreast of the repair/service situation. In other words, he is the best. Since I prefer to always have the same mechanic service my Honda, Joe has proven to be very knowledgeable and an excellent mechanic. He too, at my request at the time of pick up, will take the time to explain what was completed and why. Both of these gentlemen explain everything in a way that is easy to understand which gives the customer a comfort level to return in the future when needed. More

Outstanding. Courteous. Efficient. Find Mark Skawinski - little more needs to be said. He'll tell you exactly what you need to know, direct you to the shuttle signup if you live in the Find Mark Skawinski - little more needs to be said. He'll tell you exactly what you need to know, direct you to the shuttle signup if you live in the area, and if possible, have your car back to you ASAP, all while updating you on what your car needs - take his recommendations seriously, the man knows exactly what he's doing. Overall, love the service here and will definitely be returning as necessary. More

Friendly service agent I have no issue with the service agent, he was delightful! However i noticed when i got home that my bike rack was broken and now my car does not loc I have no issue with the service agent, he was delightful! However i noticed when i got home that my bike rack was broken and now my car does not lock. My car was just fine before i brought it in. I was afraid something would go wrong bringing it in for recalls. More

Service The reason I service my Honda Accords at Millenium is because of the Assistant Service Manager, Gregory Andrews. Greg Andrews is a professional, cour The reason I service my Honda Accords at Millenium is because of the Assistant Service Manager, Gregory Andrews. Greg Andrews is a professional, courteous, caring, and responsible individual. He takes the time to explain what repairs are needed. He returns telephone calls, and answers any questions that I have. My car is ready when he says it will be, and he calls to notify me if I had dropped it off. The excellent service and treatment received as a customer, from Greg Andrews, is the reason I service my car at Millenium. More

Greg Andrews a Honest and Hardworking Manager I had numerous problems with a customer service representative for Millennium Honda he lied to me and had a arrogant attitude so I contacted the Bette I had numerous problems with a customer service representative for Millennium Honda he lied to me and had a arrogant attitude so I contacted the Better Business Bureau informing them of what transpired. My Andrews contact me, and since I have a magic jack we kept missing each other but he was persistent and professional in his telephone and actual service responses. He was a pleasure to deal with and more than kept his word to me since my car was actual services in less time than he said it would be. And the work was done in an excellent manner. He is a gem and I do appreciate his prompt and focused attention to this matter. I will come back to the service area because of him. The only thing that was promised to me and I didn't receive yet was a quote on a new and used Honda, but he said that would be forthcoming be the end of the day this coming Friday....and I do expect that will be so. Again, thank you for correcting a rather annoying problem. Sincerely, Michael Honigberg More

Simple oil change I have been going to this dealership for years and never experienced such poor customer service. I went in for an oil change on Thursday evening at 6 I have been going to this dealership for years and never experienced such poor customer service. I went in for an oil change on Thursday evening at 6pm with no appointment and was turned away. I walked into the office to make an appointment for the next day Friday at 12:15pm. I went on Friday and was told I would have to wait 2hours. I left and called to make another appointment for Saturday, I asked the wait time and was told 1 hour. As I continued to make the appointment the wait time escalated to 2-2 1/2 hours for an oil change. I called back to speak to the manager (Craig Orlando) left a message with no return phone call. Called again, left another message no return call. Its now Tuesday and I find myself at Hillside Honda getting an express oil change. Same express oil change advertised on your Millennium Honda's website that states 45 minutes. More

Best service reps Great service and friendly help. Terrible Valet service when picking up car. Two visits, first visit 20 minutes to get car. Second visit 15 minutes Great service and friendly help. Terrible Valet service when picking up car. Two visits, first visit 20 minutes to get car. Second visit 15 minutes to get car after servicing! More

Oil change Great job! The service was fast and the job was well done. I have used this service center for several years and have always been pleased with the ser Great job! The service was fast and the job was well done. I have used this service center for several years and have always been pleased with the service. More

Recall on Airbag inflator My first time coming to the dealership alone. Needed to replace a part that has been recalled and was being assisted right away. Paul Mosca was very h My first time coming to the dealership alone. Needed to replace a part that has been recalled and was being assisted right away. Paul Mosca was very helpful and made my experience easy going. More

Swift and excellent service I was provided with swift and excellent service by Mr. Mosca. Great customer service. The service was completed exactly as promised which allowed me I was provided with swift and excellent service by Mr. Mosca. Great customer service. The service was completed exactly as promised which allowed me to keep my other appointments. More