
Miller Auto Plaza
St. Cloud, MN
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What service I took my 2020 Rogue in just for some assistance with NissanConnect. The first time I tried to use it I had difficulty making it work and thought I wa I took my 2020 Rogue in just for some assistance with NissanConnect. The first time I tried to use it I had difficulty making it work and thought I was doing something wrong. After several people in the sales and service department looked it over, Joe in service called Nissan trying to figure out what was wrong. I had walked in without an appointment and was just looking for a quick answer to my problem and was surprised and very happy that Joe spent a lot of time talking to Nissan trying to figure it out. Joe came back and said even Nissan could not figure out the problem and that Nissan would call me with details within the week. Very much to my surprise I was contacted by Nissan the next day via email and was told the problem was corrected and I was good to go. The next next day I got another email from Nissan telling me the “Escalation for Missing Factory Feed ....is now resolved”. Thanks to Joe at Miller the problem was resolved on a very timely basis! More
Great experiance We waled into the dealership and asked for a sales person to help us, and we meet Scatt. He got the Pathfinder we were interested in and parked it in We waled into the dealership and asked for a sales person to help us, and we meet Scatt. He got the Pathfinder we were interested in and parked it inside so we could look at it. Scott was very friedly and informative about the Pathfinder. Long short short we came back a week later and purchased a new 2019 Pathfinder. Everyone we worked with and meet were great, a very good experience More
Very Positive Visit Our experience was very positive. The staff was very friendly and helpful!! We were very pleased with our reception when we arrived, the information Our experience was very positive. The staff was very friendly and helpful!! We were very pleased with our reception when we arrived, the information that was shared with us, and the condition of our vehicle when we were done. More
Staff Everyone we dealt with (sales person, trade-in evaluator, and finance person) was very friendly, helpful, and experienced. We felt we received honest, Everyone we dealt with (sales person, trade-in evaluator, and finance person) was very friendly, helpful, and experienced. We felt we received honest, and understandable answers to all our questions. In the short time we've had our car we have been very happy with it. More
Was told prior to signing paperwork by sales person that he’d get the vehicle cleaned up and topped off. When I left the dealership gas tank was half full. When calling the sale person he said they wouldn’t he’d get the vehicle cleaned up and topped off. When I left the dealership gas tank was half full. When calling the sale person he said they wouldn’t let him fill the tank on a used car. Half was all he could do. Why tell me one thing if you know you can’t get it done?Small thing for $15 but will leave a lasting impression for me on honesty and integrity of the dealership. Actually thinking of returning the vehicle. Don’t like being lied to. What do you think? Small thing or should a dealership stand behind what was told to customer before sale? More
Maintenance Great people in the service department. My oil change and tire rotation was done in the time they told me and I was able to use my reward points for Great people in the service department. My oil change and tire rotation was done in the time they told me and I was able to use my reward points for some of it. I left a very happy customer and will go back for my future needs. More
Outstanding customer service! Scott Kerfeld and Jamie Nelson were awesome and very helpful through the process of buying our truck. 2nd vehicle purchase at Miller with Scott Nelson were awesome and very helpful through the process of buying our truck. 2nd vehicle purchase at Miller with Scott More
Didn't Care My car was experiencing issues with the traction system and warning lights came on. I thought things would go well after I booked an appointment to ge My car was experiencing issues with the traction system and warning lights came on. I thought things would go well after I booked an appointment to get my car serviced as soon as possible because I had to wait a few weeks to get my car serviced. I brought my car early in and the dealership was nice enough to lend me a loaner vehicle while my car was being serviced. While I was filling out the paperwork and explaining the situation, it seemed that the technicians did not care what I had to say or listen to what I had to say. The next day, the service department calls and tells me that the issue is because I have a bad car battery. The technician said that all the codes went to a bad battery and explained that the reason my car was shaking when I decelerated was because there were delays going on between the engine and battery. I get the battery replaced along with a tire rotation and oil change. As soon as I get on the highway, my car's lights came on and the it shook again whenever I decelerated. I called the place and told them the situation and was told to bring it back the next day and they would handle it. I brought the car back the next day and I was told that there would be notes for other technicians about my situation. There weren't any notes and I had to explain my situation again. I was given a loaner vehicle for the weekend. Come Monday, the technician calls and finds the reason why my car has been acting up. They actually took my car out and found that what I was saying was true and I wasn't crying wolf. I'm very disappointed that the service team wouldn't listen to me nor care to take a closer look when the codes came up as a battery issue and instead it was a mechanical issue. For a fix that should've been completed in one day turned into a six day excursion to get my car fixed. I will not be coming back to this place for wasting my time. More
New Car Purchase Dave Pritt was warm, welcoming, and knowledgeable. He answered all of our questions without being pushy. It was a very enjoyable experience. Adam M Dave Pritt was warm, welcoming, and knowledgeable. He answered all of our questions without being pushy. It was a very enjoyable experience. Adam Maciej was very friendly and professional. He did his job of presenting extra service options, but was not pushy when I declined them. This was our first time at Miller Lincoln and everyone was very nice and helpful. As I said previously, it was a very enjouable experience. More