Miller Ford Lincoln

Great Experience Very happy with our new car purchase and the quality service we received from Randy. We look forward to shopping at Miller Ford in the future. Very happy with our new car purchase and the quality service we received from Randy. We look forward to shopping at Miller Ford in the future. More

Glad I was referred I was referred to Randy and Miller Ford, man is happy I was. Randy is true to his word and very helpful. They made my purchase of my truck quick, easy I was referred to Randy and Miller Ford, man is happy I was. Randy is true to his word and very helpful. They made my purchase of my truck quick, easy, and painless. Definitely will be referring people to Randy and Miller Ford. More

Excellent sservice from Randy, very professional I am a repeat client with Miller, and have always enjoyed the great service they provide. My Agent Randy Taft, found exactly what I was looking for in I am a repeat client with Miller, and have always enjoyed the great service they provide. My Agent Randy Taft, found exactly what I was looking for in my dream car and made me feel like family, not just a stranger off the street. He is definitely an asset to the Miller Ford group. Thanks so much for all that you do and for helping me through this great experience. Carole Billetdoux More

Excellent Customer Service Great auto buying experience for my son's first car!! I found this car on the website and the whole process went smoothly from start to finish. I wi Great auto buying experience for my son's first car!! I found this car on the website and the whole process went smoothly from start to finish. I will definitely return to Miller Ford for my next car! More

Randy Taft - very knowledgeable and patient Highly recommend Randy Taft - super nice guy, easy going and very knowledgeable about Miller’s inventory. Purchased a 2018 MKC and I can honestly say Highly recommend Randy Taft - super nice guy, easy going and very knowledgeable about Miller’s inventory. Purchased a 2018 MKC and I can honestly say it was a pleasure dealing with Randy and Miller Lincoln/Ford. More

DISHONEST & UNFRIENDLY Dishonest, unreliable, and unfriendly are just a few words that come to mind when I think of Miller Ford. Let me begin by saying that I have actually Dishonest, unreliable, and unfriendly are just a few words that come to mind when I think of Miller Ford. Let me begin by saying that I have actually leased a vehicle from this location in the past and the aforementioned descriptions did not apply then. However, I can not say the same for my experience with them today. My husband and I lease many vehicles and know the in's & out's of leasing a car. Therefore, we have gotten this whole thing down to a science and negotiate terms prior to visiting a dealership in order to expedite the process. I was working with Alethea Cruz in internet sales when I located the vehicle I was interested in on Cars.com. After a few back and forth emails, we came to terms on a lease deal that was favorable. I emailed Alethea (goes by Ali) in the morning informing her that my husband and I would be at the dealership later in the day to finalize the lease contract. As a side note, she and I were emailing back and forth for 2 days regarding this particular vehicle (a 2018 Ford Explorer Limited). Anyhow, my husband and I drove an hour from our home to the dealership with the hopes of leaving with a new SUV. When we enter the dealership, we were greeted by the receptionist who informs us she will advise Ali of our presence and that Ali would be right with us. After a few minutes, we were greeted by a sales rep by the name of Mark (Ali never showed her face). Mark seemed kind and said he would come right back out with the keys to the vehicle so we can peruse and potentially test drive the SUV. After a few minutes, Mark returns to our table and tells us the car was just sold and he sincerely apologized. He said he would show us a "comparable vehicle" and would attempt a "dealer locate" to try and find the vehicle we thought we were picking up. Well, that kindness turned to being a fraud as he attempted to show us a 2017 Platinum Edition Ford Explorer DEMO and passing it off as a new 2018. My husband is very astute and knew right away the vehicle he was showing us was a 2017 model. He apologized and later showed us a 2018 Ford Explorer Sport. After much discussion, my husband and I decided we would try to negotiate lease terms on the Sport given that it was a very nice vehicle and just a couple thousand more than the Limited model we were originally negotiating. After he gave us the monthly lease payment, we asked to speak to a manager. Low and behold, we meet Ryan Plotcher (the Internet Sales Manager). He sincerely apologized for the "mix-up", however, would not even negotiate the terms of the Sport. He said, verbatim, "I'm sorry guys, but I don't think we can make this deal work". First & foremost, why would you assume we were not interested in paying the amount you offered or at least negotiating the terms? You see two young Hispanic adults and come to your own conclusion on what we would be willing, or not willing to do. I am sorry Ryan, but your company screwed up and then you have the audacity to make assumptions (racist maybe)? My husband and I were actually willing to pay more for a vehicle as my current lease is at a higher monthly payment than what he offered on the Explorer Sport. But given his nonchalant, non-customer friendly attitude, we walked out of the dealership without a vehicle. Needless to say, we will never return and would like to advise everyone to proceed with caution!! More