Miller Subaru

Great Experience with our first Subaru...! Stopped in to see a car we found on Auto trader, DJ was very knowledgeable and helpful, there was absolutely no pressure like most dealerships. We tho Stopped in to see a car we found on Auto trader, DJ was very knowledgeable and helpful, there was absolutely no pressure like most dealerships. We thought about it and returned the next day to purchase the car. I would definitely recommend Miller to my friends and family. More

My Firast visit They took me in right at my scheduled time. The problem was diagnosed and I was able to have the repair done right away. Very friendly and courteous They took me in right at my scheduled time. The problem was diagnosed and I was able to have the repair done right away. Very friendly and courteous staff. The icing on the cake was the complimentary car wash. More

Great experience! Jay Fralin and Rose Principato provided us with an excellent, low pressure, informative leasing experience. We highly recommend Jay and Miller Subaru Jay Fralin and Rose Principato provided us with an excellent, low pressure, informative leasing experience. We highly recommend Jay and Miller Subaru! We love our 2016 Crosstrek, and look forward to many years of happy motoring with Miller Subaru! More

Our first Subaru We can't say enough about the service that we received yesterday while purchasing our first Subaru. Our salesman DJ, was great! He was professional We can't say enough about the service that we received yesterday while purchasing our first Subaru. Our salesman DJ, was great! He was professional, efficient, and very knowledgeable about the vehicle. He was never pushy. He listened to us and found us the perfect car. We are completely thrilled. Thank you for such a great experience! More

My Third Purchase Our Forester is our third car purchased at Miller Subaru and my second dealing with John Poster. I still have my Outback and this car was for my husba Our Forester is our third car purchased at Miller Subaru and my second dealing with John Poster. I still have my Outback and this car was for my husband. John Poster does not press you to buy and lets you just look around while answering your questions. That is why I asked for John since I was pleased with my last transaction. The process was just as smooth. He explained every detail of the Forester and even set up the hands free cell phone. I hope I can deal with John when I am ready to replace my Outback. More

Honesty The salesman at Miller Subaru are very easy to deal with. My sales person was DJ always very courteous and helpful. When it was time to finalize the d The salesman at Miller Subaru are very easy to deal with. My sales person was DJ always very courteous and helpful. When it was time to finalize the deal Carl was great in explaining all the paper work . Very Satisfied love the dealership. More

First time purchase done right This is the first time I have purchased a vehicle with a dealership, and I am fortunate I found the team at Miller Subaru. John Poster, after only br This is the first time I have purchased a vehicle with a dealership, and I am fortunate I found the team at Miller Subaru. John Poster, after only briefly hearing my needs in a car (milage, city parking, etc) over the phone, was able to put me one that was perfect on the first try within minutes after my arrival. Rose expertly and patiently walked me through the contracts and such, not making me feel rushed and taking her time to fully answer my questions. Looking forward to buying my next car from the team at Miller Subaru. More

John Poster This is our first Subaru purchase. We are so glad that we chose Miller Subaru and assisted by John Poster. From our first visit to the actual purcha This is our first Subaru purchase. We are so glad that we chose Miller Subaru and assisted by John Poster. From our first visit to the actual purchase of the car, we have been very pleased. The service he provided us was outstanding. This is our first Subaru and so far we are impressed. More

bought another car from Miller Subaru GREAT people, service, whole experience , friendly, knowledgeable easy to communicate with and work with treat you like a person not like a custo GREAT people, service, whole experience , friendly, knowledgeable easy to communicate with and work with treat you like a person not like a customer will recommend to friends Ed Hughes ,Carl Savage are excellent-top of the line- if I need another car will most definitely go back I think a positive review is important because they are so outstanding they deserve all the stars you can give Frank B. More

Masterful Con Artistry This is just like most other typical car dealerships. Out to con you. Here is what happened. I called to see if they have the specific vehicle in s This is just like most other typical car dealerships. Out to con you. Here is what happened. I called to see if they have the specific vehicle in stock and available. My plan was to lease. They confirmed YES to both also confirmed that mileage on the vehicle is under 30. When I showed up at dealership, the vehicle was shown after about 20 minutes of waiting and then it has 55 miles on it. Next, the Salesman (SM) and I talk about numbers. At this point before we start the negotiation, he says that the vehicle was requested by another dealer but he called and convinced them to take another car (at a later time, he was even asking me what time on a specific day would work to pick up the car). They offered a price. I counter-offered. They easily agreed. I was surprised but here is where it gets interesting. I did my thorough research and called a few dealers to get the Money Factor and Residual Value. I got four resources saying MF is .00066 and RV is 59% for the specific vehicle and mileage and lease term. The SM goes in to General Manager’s (GM) and comes out about 5-6 times. The GM comes out with a monthly $ lease number. When I asked him specific questions about what was his MF was and the residual value, he gets nervous. I also had a trade-in. And the trade-in has ultra-low mileage which was apprised by three other dealers and confirmed to have at least $2600 in positive equity. The GM agrees to about $2600 but silently rolls all of this into new lease. So, when I told him that I rather have my lease payments high but would like a check for the $2600, he starts to get really nervous. The SM now has a nasty fit and says “we still have to check with the other dealer if he is okay to let go this vehicle” and when I asked why he said early on that the issue was straightened out, he says “you can roll your eyes as much as you want but it is what it is”. Now, with SM getting nasty and GM unwilling and wanting to get out of the deal, handed me keys and asked me to leave. Yes. He asked me to leave. This is after 4 hours of wasting my time there. Masterful con artistry on display all the way through. Please do yourself a favor and avoid this dealership. They also have a Ford dealership next door. Skip that as well. They want you to buy the car without asking any questions about the financing aspect of the deal. If you ask questions, you have to leave. More