Miller Toyota

Dissapointed. I got my previous lease there and they were nice but this time around not so much. My lease will expire soon so, I went to get another lease. They where not interested. The vendor didn't even t nice but this time around not so much. My lease will expire soon so, I went to get another lease. They where not interested. The vendor didn't even tried. He gave us the original numbers and said "It's very expensive." I know it was expensive but we usually negotiate. How can you judge a person and tell it is expensive and basically imply go away and do not waste my time? Insulting. Is it because he heard me speaking spanish? Not coming back. More

Absolutely amazing customer service an by far the some of the nicest customer service I have ever dealer before. Will definitely come back again for future service! the nicest customer service I have ever dealer before. Will definitely come back again for future service! More

The salesman, JR was very friendly and genuine when dealing with me. Did the best to match an offer I had for another car from another dealership! He was very understanding of personal circumstances an dealing with me. Did the best to match an offer I had for another car from another dealership! He was very understanding of personal circumstances and price concerns and took care of me from start to finish! More

Very unprofessional finance person. Poor customer service The finance guy (bob ?) is very unprofessional. He did not cooperate us and never tried to understand customer’s problem. I strongly recommend every c The finance guy (bob ?) is very unprofessional. He did not cooperate us and never tried to understand customer’s problem. I strongly recommend every customer please please do not to go to him. He is not fit for the position at all. And Miller Toyota Management please think about customer service. I never go back to the person. If I need to go to him, i, better will not buy car. My friend already signed all the papers. 2 days before his wife was there today for her part to sign. It was only 5:50PM; he was with other customer. We just requested him only to sign papers and will come back any other day for pick up but he refused. No cooperative guy. He is NOT FIT FOR THE POSITION at all. Nevertheless, sales person Jeff is really helpful person. He has product as well as customer service knowledge. More

Very rude service member I made an appointment for state inspection, wait it for more than 1 hour, and still not ready, asked him when it is going to be ready, he said it’s fi I made an appointment for state inspection, wait it for more than 1 hour, and still not ready, asked him when it is going to be ready, he said it’s first come first serve, it is against the law to make an appointment to do state inspection!!! Never heard of that before, and he didn’t mention to me when I first came in. Very rude and unwilling to help customers! More

Stressful experience ***THOUGH MY ISSUE WAS RESOLVED, I'M TAKING TWO STARS OFF BECAUSE I STILL HAD TO EXPERIENCE A HIGH AMOUNT OF DISPLEASURE***. After negotiating with mu ***THOUGH MY ISSUE WAS RESOLVED, I'M TAKING TWO STARS OFF BECAUSE I STILL HAD TO EXPERIENCE A HIGH AMOUNT OF DISPLEASURE***. After negotiating with multiple dealerships, I got a really good quote from Jeff, one of the sales managers over email and I decided to come in for a test drive. The cost of Uber from where I live wasn't cheap but I made the trip right after work because I was very happy about the quote and the car has the color I wanted. After a wonderful test drive with Bill Tanner, the sales consultant, I was very pleased with the car and decided to make the purchase, but Jeff decided to back out on the quote that he promised me over email due to a number input mistake. I felt deeply insulted with my time and money wasted, so I left. However, right before I left, I informed the Jeff that another dealership was willing to match his original offer, then Jeff changed his mind and honored the original offer after I already left with an Uber. Overall, after 5 hrs of stress and starvation, I did receive the deal that I was promised to, but the customer experience definitely could've been a lot less painful. The deal could've been done a lot quicker and I honestly don't think Jeff would've honored his quote if I didn't have other dealership agreed on the same quote. Big shout out to Jeff for making it right and Bill who helped me every step of the way, even when I was leaving the dealership rejected. Bill took good care of me, explained everything in detail with me, and was very sympathetic. I sincerely hope what I have gone through would never happen again to another customer. More

Service was not good We purchased our car at Miller Toyota 5 years ago and have been very pleased with it. We recently needed to have maintenance done and because we are r We purchased our car at Miller Toyota 5 years ago and have been very pleased with it. We recently needed to have maintenance done and because we are retired we need to space out the visits. Our first three were excellent we dealt with Cecil Hager. We received great service at a fair price. This last visit was only for a new battery, again good price, we dealt with Oscar Reyers. However the next day when we got in the car the battery was dead, apparently they just stuck the new battery on and didn't clean the terminals. When we took it in this morning we were told that the terminals didn't need cleaning. well they ended up charging us $55 for one new terminal. Sorry not satisfied with this. It makes us question their honesty and ability. Won't be going back. More

BIG MISTAKE I bought a brand new Tacoma from another dealer outside the area. I realized after 1 day, the driver's door was slightly out of adjustment. I called I bought a brand new Tacoma from another dealer outside the area. I realized after 1 day, the driver's door was slightly out of adjustment. I called this outfit (Miller) and made an appointment. Big mistake. When I arrived, they acted like they had no idea who I was and tried to say I had no appointment. We got that sorted out because I had the name of the guy that made the appointment. After an hour the service writer, Oscar shows up and tells me the door is "pushed" and they can't fix it. "It's a body shop issue." Then, he tells me it's NOT COVERED UNDER WARRANTY! I hit the roof. I tried to figure out what he meant by the door being "pushed" and I still don't know what the xxxx he meant...sprung??? Anyway, I contacted the dealer I bought the truck from and drove back there. They had it fixed (of course it WAS under warranty) in less than 1/2 hour. Simple adjustment. I wouldn't let these yokels at Miller work on anything I owned and their "customer service" is horrible. More

changed their commitment i had toyota corolla , i called before to get there and asked for price match for service deals , Jose form service assured me over the phone and aft i had toyota corolla , i called before to get there and asked for price match for service deals , Jose form service assured me over the phone and after the service I showed my printed deals and he said, no they would not match that price . I paid $348 whereas my question was just about $50 . I found the dealership was not concerned about customers' opinion and what they committed to accept the deals ,. It's all fake , they have two tongues or they twist their tongue , it's all about Jose that's the only person i dealt with . He made me quite full giving me $30 discount . I don't live for begging , i was just asking for deals as they could accept from the competitive market. and he did accept over the phone, but in reality he don't .I can't recommend my friends in such a ridiculous situation . I never like to talk about others' bad and this is my first time to write reviews in negative way . More

OIL CHANGE GONE BAD WENT FOR A SIMPLE OIL CHANGE, THEY LEFT THE OIL CAP OFF AND OIL WAS ALLOVER THE ENGINE COMPARTMENT. WE FOUND THIS BEFORE ANY DAMAGE TO THE ENGINE., W WENT FOR A SIMPLE OIL CHANGE, THEY LEFT THE OIL CAP OFF AND OIL WAS ALLOVER THE ENGINE COMPARTMENT. WE FOUND THIS BEFORE ANY DAMAGE TO THE ENGINE., WE SHOULD GET A FREE SERVICE.. WHEN I RETURNED THEY KEPT ME WAITING FOR 2 HOURS BEFORE I COMPLAINED THAT MY CAR WAS BEING WORKED ON AND WHEN WAS IT GOING TO BE DONE. NOBODY AT THE SERVICE AREA KNEW WHAT I WAS TALKING ABOUT, THEY WEREN'T INFORMED OF ANYTHING. GOOD JOB!!!!!! More