Milnes Ford Inc

Excellent Customer Service I purchased a used Toyota Tacoma from Milnes Ford and had a great experience. Randy had the truck ready for me when I arrived for a test drive even I purchased a used Toyota Tacoma from Milnes Ford and had a great experience. Randy had the truck ready for me when I arrived for a test drive even though I was early. I loved the truck and Randy made the process of purchasing it painless. The staff went through the effort of starting paperwork and appraising my trade in before I even decided to purchase the Tacoma just to ensure that the process was ready for me when I made the decision. Randy kept in contact with me the next day through text as I was at work and let me know how the financing search was going to ensure I got the best rate. The great experience continued when a week after purchasing the truck When I received a card congratulating me on my wedding taking place later this year. More

Worth the long drive I was looking for a pretty specific truck and found they had one listed. Called down before they opened and got RJ on his cell phone. Told him I was d I was looking for a pretty specific truck and found they had one listed. Called down before they opened and got RJ on his cell phone. Told him I was driving 4 hours and already on my way. He was ready when I got there and the truck was what he said it would be. RJ was no BS when asked questions about the truck and it's history. RJ and manager Ken were great to deal with and joke with while making the deal. I had my own financing, but Kieth was still nice to talk to and offer me other options if I choose to. Other employees I ran across were also very polite, (holding doors and greeting me hello) Pricing was great and they took pride in keeping the prices low. The drive was worth it and I made it back home 4 hours away in time for dinner with my new truck. I would recommend anyone to Milnes without hesitation, and I will probably make the drive again for my next one due to the prices and service. More

Buyers beware!! Salesman Kase and sales manager Ken were dishonest, unprofessional, lacked customer service basics. Drove 1.5hrs to purchase a vehicle only to learn a Salesman Kase and sales manager Ken were dishonest, unprofessional, lacked customer service basics. Drove 1.5hrs to purchase a vehicle only to learn a literal laundry list of things wrong with the vehicle. That wasn’t the worst. Although I was purchasing the vehicle, they ignored me and spoke to my man FRIEND instead, even got his number and spoke with him concerning details of MY purchase without my permission. Then failed to follow up AT ALL with me. Do yourself a favor. Drive past them. Thank me later!!! More

fast and easy My salesman took the time to find the perfect car for my daughter. We also received quick delivery of the vehicle, the salesman worked with us on our My salesman took the time to find the perfect car for my daughter. We also received quick delivery of the vehicle, the salesman worked with us on our free time. More

Consistently satisfied I have three vehicles serviced at Milnes Ford; a 2009 F-150, a 2013 Focus and a 2015 Expedition. Most recently, the F-150 had a tune-up performed alo I have three vehicles serviced at Milnes Ford; a 2009 F-150, a 2013 Focus and a 2015 Expedition. Most recently, the F-150 had a tune-up performed along with the repair of a minor electrical issue. Service Advisor Tim kept me apprised of the status of the maintenance and repairs. Although the electrical part (seat heating element) was not in stock, he had it delivered and installed the following morning. The truck was ready for pickup by 11 a.m. Separately, whenever I bring in any of my vehicles for routine maintenance, i..e. oil changes, the vehicle is ready within 30 - 45 minutes (even when I have not made an appointment). Overall, I find the customer experience to be pleasant and accommodating. The service staff will recommend optional services but will not push back when the customer declines (unlike the stereotypical mega dealerships). More

Body Shop is Amazing , Service was Amazing Took my car to body shop . they did everything I asked and more. and got my oil change and other service done to. very helpful. they told me when it w Took my car to body shop . they did everything I asked and more. and got my oil change and other service done to. very helpful. they told me when it would be done and everything they said came true. I am very happy. I hope not to need baby shop again but if I do I will be back here. More

Pleasant Dealership After several bad experiences dealing with mega dealerships I have found extremely friendly atmosphere and service with Milnes. I have dealt with the After several bad experiences dealing with mega dealerships I have found extremely friendly atmosphere and service with Milnes. I have dealt with them for several years and purchased and leased several vehicles, all of which have been excellent and friendly service. We seek our salesman, Rob Betley, each time we look to purchase or lease. He is a superb sales representative of Milnes Ford. I highly recommend this dealership for anyone looking to purchase new fords or used vehicles. More

Sales and Service Appointments was easy to make in my time frame. I was in and out under 30 minutes. Hassel free service. Really appreciate and enjoyed the Free snacks Appointments was easy to make in my time frame. I was in and out under 30 minutes. Hassel free service. Really appreciate and enjoyed the Free snacks and good Coffee while waiting. More

Satisfied Customer service was great he had several good choices for us that fit our budget. Definitely will come back and recommend to my friends and family Customer service was great he had several good choices for us that fit our budget. Definitely will come back and recommend to my friends and family More

Great Experience! My wife and I recently purchased a vehicle at Milnes Ford in Lapeer. The entire staff there was very accommodating and helpful. Bill Gunther handled o My wife and I recently purchased a vehicle at Milnes Ford in Lapeer. The entire staff there was very accommodating and helpful. Bill Gunther handled our process, and got us an unbelievable deal on a new vehicle. Totally blew my expectations out of the water. Keith, the finance guy, is upfront and honest with you. There is no wheeling and dealing with this company, they just take what you want, and roll with it, while creating a great and comfortable buying experience. I suggest anyone who is in the market for a new vehicle, to strongly consider this place! More