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Milosch's Palace Chrysler Dodge Jeep Ram - Service Center

Lake Orion, MI

4.2
299 Lifetime Reviews Review Dealership

299 Reviews of Milosch's Palace Chrysler Dodge Jeep Ram - Service Center

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August 21, 2020

"If you like service techs that lie (Patrick Speer..."

- Person

If you like service techs that lie (Patrick Speer “hour-hour and half tops!”) to you about warranty repairs and service managers (Jim Gentry) who blames anybody but their own people for problems that you experience in their service department then this is the place for you. Take your car to any other dealer in Michigan but stay away from this one until ownership hires a team of people that actually care about customer service and getting it right.

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Recommend Dealer
No
Employees Worked With
Jim Gentry and Patrick Speer
February 26, 2020

"Chris was very helpful with explaining the service area..."

- Sara

Chris was very helpful with explaining the service area and mechanics of the vehicle. It was translated in a easy to understand way great experience

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Recommend Dealer
Yes
Employees Worked With
Chris in service
February 13, 2020

"I have had several very poor experiences now. I’m moving..."

- eric.keipper

I have had several very poor experiences now. I’m moving on from this dealer. Beware the scam! Several times now they were either super incompetent or purposely scammy with respect to how they treated me and my vehicle that I’m now driving out of my way to go to another dealer and likely will not purchase from this dealer again. For what it’s worth, the guys up front that you will deal with are great - but the behaviors of the mechanics, foreman and others that actually handle the vehicles is to be avoided.

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Recommend Dealer
No
Employees Worked With
Service
January 03, 2020

"Chris is awesome and does great work! Highly recommend..."

- jscbgddy

Chris is awesome and does great work! Highly recommend him to clean and detail your car. Personable and is a very friendly and funny guy!

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Recommend Dealer
Yes
Employees Worked With
Chris in details
January 03, 2020

"This is an amazing place to get a great deal! Very highly..."

- chris.colon92

This is an amazing place to get a great deal! Very highly recommended by friends and family! I couldn’t have gotten a better deal anywhere!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Colon
December 08, 2019

"I was totally ignored in service. They probably thought..."

- lostsale

I was totally ignored in service. They probably thought my little computer update was not worth their time and effort. Probably not a money maker. However, I had planned on purchasing a Pacifica to replace my minivan (not the vehicle I had driven in with) that day. So, after standing around waiting for awhile, I left.

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Recommend Dealer
No
Employees Worked With
Unknown
October 17, 2019

"Do yourself a favor and find another dealer"

- BK2

Just got my Jeep back after being in their service center for 10 days............ 10 days you're thinking, it must have been serious? Nope, took it in for a Takata airbag recall and had them check the front axle seals. Come to find out, both front axle seals needed to be replaced. This being said, let investigate how long it takes to do both of these: Airbag - 1/2 hour is you're moving slow Axle seals - 4-6 hours if you know what you're doing (which they should) Now, you're wondering why 10 days? Well, when I dropped off their rental car, the woman who check it in was very quick to check the number of days and total up the total amount to be charged back to Chrysler for the warranty work. Is this why they had my car for so long? To charge Chrysler for 10 days of rental car when it should only have been 2 at most? Interesting Now, let's discuss how they damaged one of my calipers when doing the axle work and claimed it was seized when it was brought in. Hmmmm, interesting, my rotor was in perfect condition, the Jeep braked and drove fine when I brought it in, the pads were completely fine. I think I would have noticed this especially since I know how to do break jobs and caliper replacements. The funny thing is, they got the caliper off, but said they couldn't get it back on because it was seized. What? How would it get stuck out why the caliper was off? Was someone pumping the brakes with the caliper off the rotor? Did they over extend it? Nope, according to Jim, the service manager, who is a completely disrespectful and a non customer service oriented service manager. According to him, his technicians don't make mistakes............ ridiculous. Now, let's talk about the service agent to was "taking care" of me. Patrick, tried to tell me after they did an inspected that it was required I do $1600 of service. Required........ not recommended. I had to inform him that this required service he is suggesting is subjective to what the vehicle is being used for. Service that the FCA (Chrysler) owner's manual states is only "recommended, not required" if you use you vehicle for plowing, police service, desert use, or heavy towing. None of which I do. I can only image someone with less automotive knowledge getting this line of BS and actually thinking that they brought their vehicle in for a recall and end up spending $1600. This type of behavior is what makes automotive service seem sleazy. When I asked him to explain the service he couldn't. Injector cleaning (not in owner's manual recommend maintenance), coolant flush & refill, trans flush and refill (without filter change, doesn't make sense to me, like changing your oil without changing the filter), power steering flush and fill, and new spark plugs (without PVC valve, again, should be changed with new plugs). To add insult to injury, my car was finished today @ 10am. They said they were waiting on the paperwork and would let me know when I could pick my car up. It took them 6 more hours to then call and let me know it was ready. They are so worried about the time applied and to be charged back to Chrysler that they delayed me another 6 hours for the technitian to apply his/her time. Absolute BS. I have to tell you, if I worked for FCA, in the warranty claims department, and read this post, I would definitely be investigating the Milosch's Palace Chrysler service center. They are padding service work & rental fees at FCA's expense. Bottom line, they are more concerned with their money then the customer. It's unfortunate that this establishment is not trustworthy as it is by my house and I was really hoping I could buy my JL there next spring.

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Recommend Dealer
No
Employees Worked With
Jim (Service Manager), Patrick (Service Associate)
September 30, 2019

"I was treated well. The waiting room is awesome. The..."

- Marshall

I was treated well. The waiting room is awesome. The service was completed in a timely manner. I would recommend the service center to others.

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Recommend Dealer
Yes
Employees Worked With
Don't remember
September 29, 2019

"My Experience"

- Larry

Both Patrick and Sara were great, both kept me informed in the process of me car repairs. I would highly recommend them for all service needs.

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Recommend Dealer
Yes
Employees Worked With
Both Sara and Patrick
September 14, 2019

"Bob in Service is the best!"

- Mark

No one enjoys taking there car in for service. But when my car is due for an oil change, I am always relieved to be greeted by Bob in the Fast Lane. He is prompt, friendly, and thorough. After my vehicle is finished, he takes his time to explain what was done and what might need to be addressed in the future. He is professional and courteous throughout the process. He will even reset my reminder light if it was overlooked. Thanks again, Bob!

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Recommend Dealer
Yes
Employees Worked With
Bob in Service. I don’t know his last name. I don’t have my paperwork with me right now.
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