Just got my Jeep back after being in their service center for 10 days............ 10 days you're thinking, it must have been serious? Nope, took it in for a Takata airbag recall and had them check the front axle seals. Come to find out, both front axle seals needed to be replaced.
This being said, let investigate how long it takes to do both of these:
Airbag - 1/2 hour is you're moving slow
Axle seals - 4-6 hours if you know what you're doing (which they should)
Now, you're wondering why 10 days? Well, when I dropped off their rental car, the woman who check it in was very quick to check the number of days and total up the total amount to be charged back to Chrysler for the warranty work. Is this why they had my car for so long? To charge Chrysler for 10 days of rental car when it should only have been 2 at most? Interesting
Now, let's discuss how they damaged one of my calipers when doing the axle work and claimed it was seized when it was brought in. Hmmmm, interesting, my rotor was in perfect condition, the Jeep braked and drove fine when I brought it in, the pads were completely fine. I think I would have noticed this especially since I know how to do break jobs and caliper replacements. The funny thing is, they got the caliper off, but said they couldn't get it back on because it was seized. What? How would it get stuck out why the caliper was off? Was someone pumping the brakes with the caliper off the rotor? Did they over extend it? Nope, according to Jim, the service manager, who is a completely disrespectful and a non customer service oriented service manager. According to him, his technicians don't make mistakes............ ridiculous.
Now, let's talk about the service agent to was "taking care" of me. Patrick, tried to tell me after they did an inspected that it was required I do $1600 of service. Required........ not recommended. I had to inform him that this required service he is suggesting is subjective to what the vehicle is being used for. Service that the FCA (Chrysler) owner's manual states is only "recommended, not required" if you use you vehicle for plowing, police service, desert use, or heavy towing. None of which I do. I can only image someone with less automotive knowledge getting this line of BS and actually thinking that they brought their vehicle in for a recall and end up spending $1600. This type of behavior is what makes automotive service seem sleazy.
When I asked him to explain the service he couldn't. Injector cleaning (not in owner's manual recommend maintenance), coolant flush & refill, trans flush and refill (without filter change, doesn't make sense to me, like changing your oil without changing the filter), power steering flush and fill, and new spark plugs (without PVC valve, again, should be changed with new plugs).
To add insult to injury, my car was finished today @ 10am. They said they were waiting on the paperwork and would let me know when I could pick my car up. It took them 6 more hours to then call and let me know it was ready. They are so worried about the time applied and to be charged back to Chrysler that they delayed me another 6 hours for the technitian to apply his/her time. Absolute BS.
I have to tell you, if I worked for FCA, in the warranty claims department, and read this post, I would definitely be investigating the Milosch's Palace Chrysler service center. They are padding service work & rental fees at FCA's expense.
Bottom line, they are more concerned with their money then the customer.
It's unfortunate that this establishment is not trustworthy as it is by my house and I was really hoping I could buy my JL there next spring.