Milton Martin Honda

They sold me a lemon. Been dealing with this nightmare for 5 months now. That's when I bought it. It's like all off days are here with no resolve. This situation has left me sitting in an intersection wit for 5 months now. That's when I bought it. It's like all off days are here with no resolve. This situation has left me sitting in an intersection with children in the car. It's very unsafe. Brought car back today for them to place window all the way down and it can't come back up. They left window all the way down. When I brought it in window was completely up. He lied to my face. They are all liers More

Had work done on my van .they called to say was ready and.it wasn't .they messed up my van and wanted mire money to fix it.very dissapointed.with the way I was treated! and.it wasn't .they messed up my van and wanted mire money to fix it.very dissapointed.with the way I was treated! More

I have been a customer at Milton Martin Honda for 12 years. The service department has always treated me great. I have always talked to Tot Ingrahm he is very kind..Today i met Joey Bruce he explained e years. The service department has always treated me great. I have always talked to Tot Ingrahm he is very kind..Today i met Joey Bruce he explained everything to me about my car problems and went above expectations very nice man...Thank you to mechanic i know it was a tough day for you you are awesome thank you for your good work they are blessed to have you....anyone reading this this dealership has always treated me fair.. Gary Smith you sold me this CRV years ago ill be back to see you soon..thank you Jerry Canup More

Went there thinking they had cars to show for people in bankruptcy and all they had was 3 cars to show and one reaped of something awful and the customer service sucks! Wouldn't recommend these liers to an bankruptcy and all they had was 3 cars to show and one reaped of something awful and the customer service sucks! Wouldn't recommend these liers to anyone!!! Don't go there!!! waste of your time and day!!! More

we bought a new 2020 honda accord, at the 5k mile mark, my wife picked up a screw it went through the sidewall of the tire luckily no wreck, was able to drive to the tire store and bought another tire, bef my wife picked up a screw it went through the sidewall of the tire luckily no wreck, was able to drive to the tire store and bought another tire, before we purchased a new tire, she called milton martin and they said we didn't purchase the tire protection, so we cant do anything for you. we were never offered any kind of protection, very disappointed since we have bought several cars from this place. More

Made an appointment for a recall issue by phone. Brought Made an appointment for a recall issue by phone. Brought it in at schedued time only to be told part had to be ordered. No one on the phone knew this Made an appointment for a recall issue by phone. Brought it in at schedued time only to be told part had to be ordered. No one on the phone knew this. Part was to take 2 days to get there. Waited a week, changing weekend plans coming back a day early to complete service. Was told they didn’t order the part the previous week, then wanted to know who I talked to when I told them the story. They don’t know who my service advisor was? 2 1/2 weeks later, recall still needs to be done. Going somewhere else. Don’t waste your time here. More

Always a good experience for service I have over 300K miles on my S2000--all the folks at MMH Service Department have helped to keep it going for the last ten years! Every one of the ser I have over 300K miles on my S2000--all the folks at MMH Service Department have helped to keep it going for the last ten years! Every one of the service department folks with whom I have worked have been utterly professional, kind, and accommodating, especially Matt McKinley. More

BEST xxxx DEALERSHIP AROUND!!!! I purchased my 2017 QX80 from Martin Milton in August 2018. In November 2019 I had to have repairs on the vehicle due to frame damage neither I, nor I purchased my 2017 QX80 from Martin Milton in August 2018. In November 2019 I had to have repairs on the vehicle due to frame damage neither I, nor the dealership were aware. After having the repairs completed, the body shop informed me that this condition would persist due to the frame damage which had not been on the Carfax report that my salesperson (Jeff Wilson) provided me. They shared further that in order to correct the situation so that it would not recur, I would have to have the damage to frame repaired. They recommended that I take the vehicle back to Milton Martin - where I had purchased it - and make them aware of the situation and ask that they correct it. And, if they would not, they (the body shop) would correct it for me - at cost, of course). Though apprehensive [that Milton Martin would own this issue and correct it] I drove back up to the dealership and presented my circumstances to Mr. Mark Boggs, General Manager. I was pleasantly surprised - at the integrity and willingness to address the issue! After having spoken with Mr. Hinsman - 0ne of the managers - who promised me he would push the matter up to his General Manager, I honestly did not expect the forthrightness with which Mr. Boggs approached the matter. When I arrived on Thursday morning, Mr. Boggs, accompanied by Mr. Jeff Wilson - the salesman who sold me the vehicle - asked me to come into his office. As we sat, Mr. Boggs asked outright, "Mr. Jackson what are you looking to be done here?" To which my response was very simple and direct: I bought the vehicle I searched for through my bank (USAA), it's what I wanted and I just want it to be repaired properly. Mr. Boggs response was music to my ears! He immediately shared that the info we received when the original Carfax was pulled as I purchased the vehicle did not indicate any damage to the frame - or, for that matter, no damage was reported at all - and as such, he felt compelled to see what they could do to address the matter. I was relieved! I had it in my mind that I was in for a long and arduous endeavor to have my vehicle properly repaired. Mr. Boggs, Mr. Pinson, Mr. Wilson - you gentlemen have definitely left an impression with and on me!! If ever USAA should point me in your direction again to acquire the vehicle of my choice - I will happily drive the 64 miles from the ATL to acquire it. YOU GUYS ROCK!!! SEMPER FI!!! More

I have had the worst experience ever at this dealerships’s service department. My daughter’s AC went out right before she graduated last May. We live six hours away, so we called around and told dealerships’s service department. My daughter’s AC went out right before she graduated last May. We live six hours away, so we called around and told her to take it to Milton Martin in Gainesville. First, after she picked it up, blue green liquid starting dripping into her car on her way back to her apartment. When she took it back, they discovered they had put the wrong size O rings in the car. She picked it up again and realized the air wasn’t blowing cold. She brought it back again, and after she picked it up, she packed up after graduation and drove home. An hour into the trip, the AC stopped working. Since May of last year, we have taken that vehicle to them to repair at least five more times, and we ended up taking it locally a few times. The AC still does not stay cold, and now, they have told us it is no longer under warranty when it has NEVER been fixed. Unfortunately, our son’s AC went out a month after our daughter’s and we had no idea the nightmare we were heading into. The servicemen seem really nice and willing to fix your car, but don’t be fooled like we were! We told him to take it to Milton Martin at that time. They replaced a part and sent him home. Of course, it did not work and he lived almost two hours away at his college. He took it back in a few weeks later, and they replaced another part. We were up to $1200+ by then. He didn’t tell us it still wasn’t working because he didn’t drive it much, living less than a mile from his school and it had gotten cooler in Atlanta. He realized how bad it was as soon as the weather started warming up in these past month or so. Now that he is home, we just took it in to a local Honda dealership, and they say it needs another part to fix it for $1400. That will be a total of right at $5000 for both cars and neither work at present. I will never take or recommend this dealership to anyone, and my husband and I have sworn off Honda’s altogether because of this. Honda doesn’t even stand behind their customers when it comes to service and parts! More