Milton Martin Honda

I bought a 2018 honda crv in Jan. Was not happy with the car or the service. Have been trying to call and no call back. I heard on the fish how great they are. Not true. My car was missing several things t car or the service. Have been trying to call and no call back. I heard on the fish how great they are. Not true. My car was missing several things that I wasnt told before I purchased it. They wouldnt come down one cent. Salesman said they would sell it to another dealership before they would lower the price. I should of walked out but it was the color I wanted. I have had better service from lou sobh in the past, but they didnt have the color I wanted. It didnt even come with 2 keys. I had to pay to have another one made. I will never recommend them to friends and family! Very unhappy customer! More

Took Advantage of us Recently bought a used 2002 Honda CR-V for/with my 20-y-o child as a replacement for one totaled in a crash. We felt like they totally took advantage Recently bought a used 2002 Honda CR-V for/with my 20-y-o child as a replacement for one totaled in a crash. We felt like they totally took advantage of us. The salesman pushed the paperwork before we could get an inspection done on the vehicle. We paid $125 for a diagnostic on the car (of course not until after we signed the paperwork) and did NOT get a complete diagnostic. Instead we were sheepishly handed a "checklist" with the red/yellow/green columns. It did have hand scrawled notes at the bottom (with VERY hard to read writing) of many many things needing attention, and no prices on ANY items. This is NOT a complete diagnostic and in no way was it worth $125. I took the car elsewhere for a real diagnostic (another $125) and learned it will cost over $4000 in repairs. We paid less than that for the car! We thought Milton Martin Honda had a better reputation. We have been loyal customers of Milton Martin Toyota; we bought 2 cars there in the past, which I assume has the same owner/family. I have always received exceptional service at the MM Toyota service center. Needless to say, we were SUPER disappointed in MM Honda. I sent them an email but they apparently don't care, as I have not gotten a response. More

Do NOT buy from this dealership! I purchased a 2019 Honda Accord in March. Two weeks later the car went into limp mode on the highway when I was going 65mph. I got the car off of th I purchased a 2019 Honda Accord in March. Two weeks later the car went into limp mode on the highway when I was going 65mph. I got the car off of the road to the best of my ability because there was a dump truck behind me. The car was towed to Milton Martin Honda and serviced. I was told they did a “reset” of the computer system. The car continued to have several problems including having a sluggish response when the gas was applied. I took the car back several time and was told that I caused damage to the undercarriage when I got the car off the road to safety when it went into limp mode and that Honda would not repair it. Fast forward 6 months, the car went into limp mode again at 2:30 in the morning. It had to be towed but this time I took it to a different Honda dealership. They told me there was no way the car had been repaired the first time. There were METAL SHAVINGS throughout the system clogging the fuel injector. The fuel injector and all of the cylinders had to be replaced. The car is still reacting sluggish. There are metal shavings in my oil and it appears that I will need a brand new engine in my band new car! More

They dont care I do not recommend this dealership or Hondas at all anymore. I have owned crv’s and loved them..until I need more space and reluctantly bought a van. I do not recommend this dealership or Hondas at all anymore. I have owned crv’s and loved them..until I need more space and reluctantly bought a van. I have three kids and drive clients to doctors appointments for my job. I had thought hondas were known for reliability so I spent my savings on a 2011 odyssey with 117 miles (thats not bad for a honda right!) I surprisedly love the van, but after owning a week I checked the oil before going on our vacation (6 hours) and noticed it was a little low. No big deal we added oil. On the bag from vacation we got a check engine light an shuddering. I took it here to get checked and was told its a $3400 fix! 😱 no way i can afford that. But good news honda has an extended warranty for that! Nope i was just 5 months out of that warranty. I called America Hondas motors and they seemed to want to help, after two months of back and forth they call the dealership to schedule my apt to have it fixed. Yay! But no the customer service rep at this dealership has denied because I havent owned the van that long?! So here I am out $12,000 i spent on this van. Using a quart of oil and week, no way to afford fixing and dreading the day it breaks down again and i cant even drive to work. Must be nice to work in the office and deny people help? Needless to say i will NEVER buy another Honda anything! More

Sales and Service When we purchased our Ridgeline I was told the extended warranty Hondacare is just like the factory warranty. I had them install a tonneau cover and l When we purchased our Ridgeline I was told the extended warranty Hondacare is just like the factory warranty. I had them install a tonneau cover and lock for the tailgate when I had it serviced at 36,000 miles. The back up camera went out at 41,000 miles. I took it in for service and they said no problem might have something to do with the lock install. When I picked it up I had a huge labor bill. They explained to me that Hondacare does not pay for labor unless there is a part replaced, and they just had to do a hard reset to fix the camera. So the labor charge is for the diagnostic time to know it just needed to be reset. He went on to tell me Hondacare takes a hard stand on labor charges. Beware the Hondacare extended warranty is not like the factory warranty. Interesting how it changes from purchase time to repair time. More

poor salesmanship Typical dealership games trying to buy a crv, wouldn’t budge on their price, then thought I would give them my car to them at a wholesale price, then Typical dealership games trying to buy a crv, wouldn’t budge on their price, then thought I would give them my car to them at a wholesale price, then when I walked out to leave they suddenly came up with a little more money but I had to do the deal now or else. No wonder people hate buying cars like this, they think everyone is stupid, I’ll never be back again, they can kiss my xxx before I buy from them More

Not what they portray themselves to be on Fish Radio station Tried to get in touch with Butch Miller but was told he wasn't available. This from Adam Saviers in which he gave me the email address of his general Tried to get in touch with Butch Miller but was told he wasn't available. This from Adam Saviers in which he gave me the email address of his general manager, Mark Boggs. That was January 24th and here it is January 30th and still haven't heard anything from anyone other than two emails from Mr. Saviers which are nothing but ads. Came here first from hearing them on the Fish Radio for years. Thought they'd be more trustworthy and reliable. Go figure. They're not at all what they portray themselves to be. Extremely disappointed. More

Parts service Bad service came in to get a part to my honda the person never told me they will charge 20% if i will return the part. I do not recommended get parts Bad service came in to get a part to my honda the person never told me they will charge 20% if i will return the part. I do not recommended get parts in this dealer. More

Buying a New 2019 I emailed dealer exactly what I wanted. And we spoke over the phone. This was 12-12-18. 12-14-18 no price and when could I come in? Why? They did I emailed dealer exactly what I wanted. And we spoke over the phone. This was 12-12-18. 12-14-18 no price and when could I come in? Why? They did not have the car. Then salesman emailed me this: :As a way of making this experience as "hassle free" as possible, I would like to know if there are any "must have" options you are looking for? An example of this is a specific Color, Leather, Navigation, etc?" What options? Civic Hatchback Touring in Black. All options are dealer added. And I told them on the phone. Then 12-17-18 he sent me the pricing for a 2018? Really. I also got emails from other salesman what do I want? I called Gwinnett Place Honda and got the pricing the same day. Other dealers I waited at least a week. Normally, I order a car just like I want and I wait. All I wanted was a price and when it might be available . I am a professional CPA/CGMA. More

Routine Maintenance Even though I messed up and didn't finish the online appointment, they still took the car and did a Honda B-1 maintenance service. They also complete Even though I messed up and didn't finish the online appointment, they still took the car and did a Honda B-1 maintenance service. They also completed the service very quickly. More