Milton Martin Toyota

Fair and Efficient I was having a negative experience with my local Toyota dealership Heyward Allen Toyota in Athens GA. We had considered trading our 2010 Tahoe in Apr I was having a negative experience with my local Toyota dealership Heyward Allen Toyota in Athens GA. We had considered trading our 2010 Tahoe in April 2014 and had visited them then. It was difficult. We tabled the idea until this year. Again we sat down we them in hopes of trading our Tahoe in on a new Highlander. The experience was the same...very poor. The manner in which they interacted with us was pure dealership cliche. Gamesmanship, very lowball trade allowance, a lot of waiting while the appraiser checked us out, while the dealer swap guy looked for our Highlander, while the sales manager reviewed the deal...a whole lot of wasted time and bottom of the barrel tactics...including mild confrontation. I have a computer and internet access, I have tried hard to maintain my vehicle....I have a reasonable expectation of a fair deal. There's no need for pomp and BS. I walked out of HA at noon. I called Milton Martin on my cell phone from the parking lot. I was connected with Brian Cardone in Sales. I told him specifically what we were looking for in a Toyota, gave him the VIN on my trade, and what I thought were fair parameters on a trade. He called me back within a half hour. He had located a Highlander that met all our requirements and had an offer sheet that was reasonable and fair...and bettered Heyward Allen by $3,000. I drove up that afternoon and we had a deal done in 20 minutes. I took delivery of our new Highlander 2 days later. My wife and I drove up (an hour drive) after work. Brian stayed well after the dealership had closed to make sure that my wife was well-versed in all the cars features and made sure she felt comfortable before we left. Brian was great, Milton Martin was great. We love our new Highlander. No gamesmanship, no hassle. Fair and efficient. We got great value and outstanding customer service. I'll be making the drive to Milton Martin for all my regular maintenance and service as well. It's worth the drive to be well taken care of. More

Mixed result from collision center The work when done was fine, they did forget to hook up my trunk light and I had to drive back to get it corrected. I have a difficult time getting re The work when done was fine, they did forget to hook up my trunk light and I had to drive back to get it corrected. I have a difficult time getting return calls or answers to the status of the work. Communication isn't the collision centers strong suit. I also asked for more work to be done that I was willing to pay for myself. I was given one price for the work at drop off, and was called later and told it would cost twice as much as originally estimated. I canceled the extra work at that point. More

Toyota corrolla I received excellent service in my purchasing my first car without a co signer. I am very happy with the customer service and will most definitely com I received excellent service in my purchasing my first car without a co signer. I am very happy with the customer service and will most definitely come back to this dealership on the future and recommend friends. More

Pleasant Experience My 2007 Camry Hybrid needed a repair due to a recall. From my first contact with Milton Martin Toyota, by email, until I drove away after the repair w My 2007 Camry Hybrid needed a repair due to a recall. From my first contact with Milton Martin Toyota, by email, until I drove away after the repair was completed, my entire experience was handled smoothly and efficiently. Each employee was friendly and treated me as a valued customer, although this was my first visit to their dealership. More

Excellant service I brought my 4-Runner in for a new belt. After replacing the belt a technician took it out for a test drive. While driving it he noticed and noise in I brought my 4-Runner in for a new belt. After replacing the belt a technician took it out for a test drive. While driving it he noticed and noise in the rear end. It turned out to be a bad wheel bearing and that in turn became very complicated to replace. Paul and the guys in the shop handled it very well keeping me up to date with progress made and kept me in a rental car while mine was being repaired. I am so glad they caught the problem and got it repaired before it caused a much larger problem. Hats off to all the guys that worked on the 4-Runner. Job well done. More

Last customer of the year Although we were confused about what we wanted to do (keep our current car or purchase a new one), Brandon and Mario spent much time with us to explai Although we were confused about what we wanted to do (keep our current car or purchase a new one), Brandon and Mario spent much time with us to explain how we benefited from the purchase of a new one. I'm sure they were late for their New Year's Eve celebrations, but I really appreciate the time they took to make us feel comfortable with our trade. We are repeat customers and will continue to do business with Brandon in the future. We would highly recommend him and Milton Martin Toyota to anyone and everyone. More

Service for Toyota Tacoma 90,000 mile check up - a bit early. It was a little bit more expensive than I originally thought. Also, I was told that it would need some work whic 90,000 mile check up - a bit early. It was a little bit more expensive than I originally thought. Also, I was told that it would need some work which I thought was pretty expensive - have to wait on that. More

AWESOME PEOPLE AWESOME CARS, My experience purchasing my beautiful new blue Corolla s was exactly what I have come to expect from the Milton Martin Family, This is our second ne My experience purchasing my beautiful new blue Corolla s was exactly what I have come to expect from the Milton Martin Family, This is our second new car purchased from Milton Martin but it wont be our last, Our salesman Cody was exceptional, he showed me exactly the car I wanted to see, then went thru all of its options and features, and then worked to give us the most competitive financing possible, and in my case that alone can be challenging. I have already passed his card to a friend whom is planning to purchase a new car soon. The entire staff at Milton Martin Toyota exhibit the highest level of customer service. a trait that you would be hard pressed to find anywhere else! Once again thank you Tommy, Cody and the entire staff for making my family feel like we are a part of yours! GOD BLESS... Adam Flack More

Great people and good prices. Sales staff extremely easy to work with. No pressure tactics. This is the second car we have bought from Russell at Milton Martin. We will return agai Sales staff extremely easy to work with. No pressure tactics. This is the second car we have bought from Russell at Milton Martin. We will return again in the future. More

Great experience buying a new car! My experience buying my new car was excellent! Nick was friendly, knowledgeable, and honest. I felt like I was treated very well and fairly. They were My experience buying my new car was excellent! Nick was friendly, knowledgeable, and honest. I felt like I was treated very well and fairly. They were able to find the exact car I wanted and get it to the dealership in 2 days. Would definitely buy from this dealership again! More