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Mini of Dutchess County - Service Center

4.1

17 Lifetime Service Reviews

1162 U.S. 9, Wappingers Falls, New York 12590

Contact Information

Appointment Details

Drop off vehicle
Wait for service
Drop off vehicle
Wait for service

Vehicle Information

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Top Reviewed Employees

Geovanni Espinal II, Parts Advisor, Mini of Dutchess County

Geovanni Espinal II

Parts Advisor
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Latest Reviews

September 18, 2018

"Incompetent or Liars - Not sure which is worse..."

- AMM13

I originally contacted MINI of Dutchess County because there was water saturating my driver and passenger floor boards. I arranged to leave my car with them for a week while they investigated the problem and I rented a car since they didn't have any loaners. I was told towards the end of the week that they performed A/C water tests and couldn't find anything wrong with car. I was asked if I had left the windows or moon roof open for any period of time which I hadn't. Also the car is not parked exposed to the elements. After a week, I picked up the car but a few days later, the problem reappeared. I contacted them again and arranged to bring the car back for service where I waited for a 2nd assessment. This time the problem was acknowledged and I was specifically told that water is building up in this "box" where a variety of A/C & heater core components converge however I was told that MINI is aware of this problem but doesn't have a solution for it yet and my name would be added to a folder that was created for owners suffering from the same problem. I was also told not to run the A/C beyond 2 LED bars on its controls. While disappointed, I was understanding and went home. The more I thought about it, it didn't make much sense. I contacted MINI of Westchester, spoke with their service advisor and after describing the problem, he knew what it was immediately, informing me that there was a service bulletin regarding this exact issue indicating that it's most probably an a/c clog. I arranged to bring it down to them. MINI of Westchester did their water tests and determined the A/C drain to be faulty. They removed and replaced the A/C drain, micro filter, performed A/C evaporator flush, odor remover and a/c cleaning. I contacted MINI of Dutchess because I wanted to update them as to the remedy of this problem that they should indeed have access to the same service bulletin information but I've yet to receive a return call from them after leaving my information with, I believe, a receptionist. I feel bad for the owners with the same problem that may be sitting in that "folder." MINI of Dutchess should pay me for my car rental. Also, I forgot to mention that the first time I picked up the car, it wasn't washed like they claim that they do for their customers which makes me wonder if any sort of water test was done in the first place. My car is still under its original warranty. Now go re-read the subject line above. Pathetic and time consuming.

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Employees Worked With

Robert Enright and the 2nd time a Kevin.

August 20, 2018

"Lost and confused "

- cassels99

I don’t even know where to start. They should be embarrassed to sell extended warranties that they can’t process after 45min we just gave up and don’t have loner cars when the email confirmation says you get one. It goes on and on.

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Employees Worked With

Andy Fotos

August 18, 2018

"Customer Service"

- mini

I have a 2003 Mini Cooper with 149,850 miles on it and I love it....... I realized that the car had a recall on the car I spoke with Mr.Turner and Mr.Fotos and they immediately sent a flat bed to my house to pick up the car and took care of the recall immediately and kept me informed during the whole process and when the car was done they washed it and vacuumed and it looks like new! Than when the car was all done they had the car flat bedded back to my house............ Talk about customer service I've told everyone I know about my experience with Mini of Dutchess. There truly the best......... THANKS AGAIN CHRIS & ANDY

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Employees Worked With

Mr.Turner , Andy Fotos

Service Center Photos & Amenities

  • Free Loaner Cars
  • Authorized Parts Store
  • Authorized Accessories Store
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Free Drinks
  • Pet Friendly