Mini of Morristown

Awesome service with no attitude. After dealing with horrid people at Prestiege Mini, I decided to give morristown a shot. It was like night and day. The distance is further, but not dealing with at horrid people at Prestiege Mini, I decided to give morristown a shot. It was like night and day. The distance is further, but not dealing with attitudes makes the drive worth it for me. Very impressed with Erving and the rest of the staff. More

My daughter had a blow out from hitting a pot hole far from her home. Irving helped her contact the MINI road service who put the spare on her car so she could get to the dealership. He gave her his cel from her home. Irving helped her contact the MINI road service who put the spare on her car so she could get to the dealership. He gave her his cell number also so that if she had any other problems she could reach him directly. She took her car to the dealership and he helped to replace the snow tire and also provided some good advice about tire purchases. His service was personal, efficient and addressed the problem effectively. I would highly recommend the service center at this MINI dealership and intend to seek Irving's service at future visits. More

I have had my Mini Clubman serviced here for the past 4 years and have always been satisfied. Mike is very thorough when reviewing the service requirements and always covers other service that may be requi years and have always been satisfied. Mike is very thorough when reviewing the service requirements and always covers other service that may be required without any hard sell. My Mini has been very reliable and based on the service I have received when the time comes for my next car I wouldn't hesitate to take my business here. More

My fiancee and I walked in there thinking that we are going to get a Mini Cooper Roadster S, but hoping that we will get into a car within a couple of weeks. It was hard because I wanted every option yo going to get a Mini Cooper Roadster S, but hoping that we will get into a car within a couple of weeks. It was hard because I wanted every option you can imagine on the car, and he wanted a manual transmission. Stephen straight out lied to us to get us to put a down payment on the car and sign for it. He told us that there is a car that is just getting on the ship in Germany and it will be delivered in two weeks. We put $1,000 in cash and waited. He called on the following Monday, saying that it won't be two weeks, it will be three weeks. Then I had a question, and I called him and left him a message. No call back. I called on the following week on a day that he wasn't in. I spoke to the sales manager, and I found out that the car is still in production. The sales manager Ed said he will check with corporate on the status of the car and get back to me on the following day. I still didn't get a call by 4:30 PM on the next day, and I called. They said there was no answer. On the next day, I went to the dealership and asked for my money back. They wouldn't give me my money back. My fiancee's friend, who is a tech at that dealership went into the system and checked our VIN and found out that the car didn't even go into production!!!!!! This jerk wanted our money, so he lied to us and was planning on just jerking us around, and tried to get us to wait at least 8 weeks for a car that we didn't even pick out to the exact spec that we wanted. DON'T EVER TALK TO STEPHEN ACKERMAN. HE IS LYING, GREEDY, SELFISH AND HE DOES'T DESERVE ANY BUSINESS. More

A couple of weeks ago my clutch went on my 2012 Mini Cooper s Countryman, this after only 19,000 miles, my wife had a 2006 now a 2005 both still with the original clutches. I have been driving manual t Cooper s Countryman, this after only 19,000 miles, my wife had a 2006 now a 2005 both still with the original clutches. I have been driving manual transmission cars and trucks for 25 years and never burned through a clutch let alone in less then a year. Mike took the car replaced the clutch (the first one is on Mini - that might explain things). He took pictures and showed me the wear on it. He also explained that it is unlike any other clutch out there, and exactly how it works with the auto adjust when it starts to wear, and how it is hydraulic with a very high catching point. He was very understanding with my wife and I as we complained about the fact that there is no true clutch feel or "sweet spot". I have never has a bad experience with any service on any of our Minis. They are a pleasure to work with on all service visits. More

Charged $200 to reprogram the Mini's ECU which should have been covered since it was a recall. If that's not bad enough, they also charged over $300 for four new spark plugs. Also charged $400 to fix a have been covered since it was a recall. If that's not bad enough, they also charged over $300 for four new spark plugs. Also charged $400 to fix a small coolant leak on the thermostat. Walked out with a bill of just over $1,000. Absolutely sickening, will NEVER go back there! More

Worst dealer experience I have ever had so far. Joe, the salesman was very cut and dry, not very friendly or accommodating. When I expressed what kind of monthly payment I was thinking about for the car, he salesman was very cut and dry, not very friendly or accommodating. When I expressed what kind of monthly payment I was thinking about for the car, he told me, " yea, and I want to go to Disney World, but we just don't always get everything we want." I couldn't believe the response! I decided not to pursue the car, and the grief they gave me getting my deposit back was incredible. It took me calling almost every day, FOR A MONTH, before they credited me. I could never get in touch with Russ Wildrick, the manager. When I was able to speak with him directly, he had a different excuse every time as to why I still haven't received my deposit, mostly "paperwork" processing. I paid with a credit card- at my job if I need to refund someone back their money, it's done in seconds. I never heard such nonsense. His tone was clear that he did not have any regard for me or my concerns, such shoddy customer service, considering this was an established dealer in the heart of Morristown. It was absolutely the worse run around I have ever gotten. I could have expected it from the salesman, but not the manager of the dealer. I went elsewhere, got the most wonderful car and was treated with the utmost customer service, that I should of had at Mini of Morristown. I will never recommend this dealership to anyone...ever. More

Stephen made my purchase a no brainer. Once he realized what was important to me in purchasing a car his approach was unsurpassable. The deal was made in less than 15 minutes. May I also say that from star what was important to me in purchasing a car his approach was unsurpassable. The deal was made in less than 15 minutes. May I also say that from start to finish it was a breeze. Brian in the financial also went out of his way to add on a warranty after I purchased the car. I would recommend Morristown Mini to anyone in the area looking for a great experience. Steven Brown More

Ryan Guercio made my second experience leasing a Mini a very fun day. My experiences throughout my first lease were excellent, but with my new lease I was able to add some details to my new car customi very fun day. My experiences throughout my first lease were excellent, but with my new lease I was able to add some details to my new car customizing it to fit me perfectly. Ryan spent a lot of time talking with me to made sure he completely understood all the nuances I was looking to add or upgrade in my new lease. I appreciated never feeling rushed while deciding and if I needed something explained a second time he was more than happy to go over things again. Overall it was a perfect "lease a new car" day. Brian Blute handled my financing this time around. He was my salesman three years ago so having already worked with him made my pick up day equally enjoyable. I have already referred two acquaintance to this dealership. More

Lenny was great! He made me feel comfortable and he made me laugh. He explained everything very well and it was my best new car purchase yet. I would absolutely buy from there again. me laugh. He explained everything very well and it was my best new car purchase yet. I would absolutely buy from there again. More