Mini of Morristown

This REVIEW is totally for service! Erving in This REVIEW is totally for service! Erving in service...is a Blessing, a Shepard; one who has worked on Mini's and knows what he's talking about b This REVIEW is totally for service! Erving in service...is a Blessing, a Shepard; one who has worked on Mini's and knows what he's talking about be it that he was there shop foreman now working in service. I purchased a 2007 S there way back and had it serviced by Erving when he was working in the shop and he always made the process painless and took the time to explain to you what was getting down, how it was going to be done. If there was going to be a problem Erving always made time to talk with you and tell you when you'll have your car back. Fast-forward 2013 I currently drive a 2010 S. Erving is still there, taking his time explaining the process letting you know that he is there to make this process as painless as possible and get you back into your car as quickly as possible. Even though he's no longer working in the back he still does his job as if he still there. DO I RECOMMEND THERE SERVICE YES! IF ERVING IS NOT THERE YOU BETTER SEE FRED! IF BOTH OF THEM LEAVES.....LORD HAVE MERCY! Tre...blk mini...blk gut...no inspection sticker...no front plate...blackout....NICE! More

Bware, added lots of fees in the contract like $95.00 to deliver the car clean, 199.00 for window etching etc. CROOKS. Charges for items never installed and coubts on ppl not reading the fine print deliver the car clean, 199.00 for window etching etc. CROOKS. Charges for items never installed and coubts on ppl not reading the fine print More

During my previous service visit I was fortunate to meet Erving Sanchez who provided me his card with more than one number to reach him. Receiving my loaner car was quick and easy and he even let me pick th Erving Sanchez who provided me his card with more than one number to reach him. Receiving my loaner car was quick and easy and he even let me pick the one I wanted to drive. He called me personally to tell me my car was finished and counseled me on my warranty and various ways to continue my expiring warranty. He did not pressure me in any way. He was courteous and friendly not only to me but with his coworkers. It is easy to tell they all like each other. This time when I needed service I called Erving directly from his business card and I was pleased he still worked there and help set me up with my service appointment. (He's worked there for 12 years so that must mean something). On top of this, I was able to sit comfortably with coffee and bagels, until it was determined what needed to be done. I even liked my loaner car so much I think I found my new mini and was directed immediately to someone who took my info when one becomes available. All people who worked in service were helpful as well. Keep up the good work. More

I have been servicing my Cooper S with Erving and Almaz since I bought the car two years ago. From my first interaction with the service department where Fred helped me make the decision to buy the extende since I bought the car two years ago. From my first interaction with the service department where Fred helped me make the decision to buy the extended service and warranty contracts because of how much I drive, I've had great experiences. The Mini now has 57k miles on it and I go out of my way to make sure it gets serviced with Erving in Morristown. While it's not always the most convenient (there are probably 2 other Mini dealers that are closer...) Erving and Almaz have the customer experience down. They go out of their way to manage expectations, and whenever possible they will over-deliver. While it is clear to me the service department's objective is to satisfy every customer every time, on the rare occasion that something might slip through the cracks, Erving jumps into gear and resolves the issue calmly and deliberately. And when it comes time to buy my next Mini, Dave Dobler will get the call. Dave has helped me through my "almost purchase" in 2008 and then "the purchase" in 2011. His knowledge and demeanor are appreciated and he is always available to answer questions. A true professional. More

I have been driving .. The Mini Cooper S... Since 2007... With "Mini of Morristown"!! All of my encounters... Be it "service".. Or "sales"...has been pleasant... and I have a peaceful .. Personal feeling .. With "Mini of Morristown"!! All of my encounters... Be it "service".. Or "sales"...has been pleasant... and I have a peaceful .. Personal feeling ..each and every encounter I have experienced!! David Dobler... My sales representative... This summer... Was extremely knowledgable ...patient and accommodating to my every need and request!! I love Mini of Morristown !! And will continue to recommend them as the BEST in Customer Service!! A Giannetta More

I was really dreading buying a new car but I'm happy, and surprised, to say that my experience at Morristown Mini went really well. Stephen made the experience painless and helped me order a car that is and surprised, to say that my experience at Morristown Mini went really well. Stephen made the experience painless and helped me order a car that is exactly what I want and within my budget. When my Mini arrived he took the time to sit with me and go over everything in my new car. I'll definitely be coming back here for my next Mini! More

Stephen was a true professional and really knows his product. He was kind and curtious in answering all my questions and gave me the best price out of the three other dealers I went to. I will buy from product. He was kind and curtious in answering all my questions and gave me the best price out of the three other dealers I went to. I will buy from Stephen again. More

Amazing Staff at Mini of Morristown,over all Excellence!!!!Service Dept Erving Sanchez very helpful and courtious,Car Dealers,Dave,Steve,&Len,Service Mnger..Fred,mechanic..BK,thank u guys!!!! Excellence!!!!Service Dept Erving Sanchez very helpful and courtious,Car Dealers,Dave,Steve,&Len,Service Mnger..Fred,mechanic..BK,thank u guys!!!! More

I was first drawn to this dealership because of their extensive inventory of pre-own Mini's. My first experience at the dealership was great I worked with a wonderful salesman and I would recommend him t extensive inventory of pre-own Mini's. My first experience at the dealership was great I worked with a wonderful salesman and I would recommend him to anyone, Lenny. When I returned to the dealership to you finally decide on a vehicle I worked with Steve. I have to admit that I researched the reviews on this dealership and Steve had many many negative reviews however I decided to go in with no pre-assumptions on how It would be dealing with any other salesman. Lenny was out and so I dealt with Steve and this has to be the worst car buying experience of my life. I will say this I'm sure Steve is a wonderful salesman when you have all the money in the world and you're looking to buy brand-new and spend thousands of dollars on the mini. I have a budget and I wanted to work with in that budget and Lenny was able to work within that budget however Steve was not interested in that whatsoever. Steve was not interested in my trade-in or using my trade-in as value towards the purchase of the preowned vehicle. His demeanor was rude and condescending and I will be calling the dealership about this as well. If you decide to go to this dealership deal with Lenny and if you're looking for preowned car see Billy the manager. More

Took my Mini if for service items and reported an issue with the clutch slipping. Was concernce becasdue founf online reports fot his not eing covered by Warranty. But After inspection was told the clutch with the clutch slipping. Was concernce becasdue founf online reports fot his not eing covered by Warranty. But After inspection was told the clutch asssembly needed replacing - unser warranty. Once completed the technician also notticed a whine from the AC compressor - also reaplaced under warranty.Very impressed with tth eoverall experince. No charge for any of the work.One of my best expereinces with any auto work. More