In December 2013 my wife and I bought a used 2003 MC from a private dealer. In January of 2014 I took it to Mini of Pittsburgh for a simple oil change. To my surprise they looked the vehicle over at all points and printed out their findings, i.e., repair suggestions and necessities and topped off all fluids at no extra charge. This was all explained to me by one of the service advisors, Ryan. While I was there Jason Karpa offered to guide me over the vehicle and answered all my questions about it, even though it wasn’t purchased there.
Several visits later to the dealership I took my wife who met Jason and again, he guided her over the vehicle and answered her questions as well.
In January 2015 we experienced a problem with the vehicles’ engine that would’ve cost us several thousand dollars in repairs. My wife emailed Chris Lasko explaining the situation asking what our options were. He replied back the same day and forwarded our email to Jarrett Matson who replied back the same day offering suggestions.
In May 2015 we bought a 2006 MCS out of state. We took it to Mini of Pittsburgh to pick up parts from Barry who was always helpful in the past, especially after printing out repair diagrams and discussing with me my situation with diagnostics and repair assistance. While there Jason again showed us around the vehicle in and out. In June our recently purchased MCS had to stay a few days for repairs but in the meantime, and again to my surprise, I was offered a loaner vehicle from Ryan. I told him that we didn’t buy the ’06 from them and was told, “hey, that’s just what we do.”
In July, 2015 my wife and I took the ’06 to Mini and traded it in with Jason. Talk about a purchasing experience! We took test rides with several of their vehicles and decided on a 2015 MCS. During the buying process, Chris was helpful to Jason and us while we making our decision and above all having fun all the way through it! We were also happy to know that a $50 donation to Best Friends Animal Society was made during their Adopt a Mini Month.
On the Mini Second Date a month later, Wayman Jones ranked right up there along with Chris, Jason, Ryan and Barry when it came to vehicle explanation, in and out. His thorough knowledge of our vehicle put me at ease knowing that no question was a dumb question.
A month later I dropped it off for a recall campaign and Ryan again was smooth as always with setting me up with a loaner and explanation of the repairs. I returned the loaner washed and vacuumed, just like they do for their customers.
I’ve purchased a couple new vehicles well before I ever saw a Mini and have always ran into the same negative situations people talk about when it comes to service after the sale. Whether buying new or used, there were always hurdles to go through to get something done. After seeing the dynamics at this dealership I’m inclined to believe that the Mini plant in Oxford, England modeled them self after Mini of Pittsburgh. Everyone from top management down to the kid pushing the broom in the garage is courteous, knowledgeable, helpful and most importantly fun to deal with, all the while your pet Mini is going for its ride backstage.