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64 Reviews of Miracle Ford - Service Center
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May 07, 2016
Dealing with my piece of crap 2012 Ford Focus The service manager has done a good job helping me deal with my crappy Ford Focus. The other employees also did a good job and were very pleasant. The service manager has done a good job helping me deal with my crappy Ford Focus. The other employees also did a good job and were very pleasant. More
by mmmmm123
Employees Worked With
Helpful May 12, 2015
Terrible Customer Service in the Service Dept. Called in and spoke to someone over the phone about a issue listed as a RECALL on my vehicle health report. The item advised me to bring my car to the Called in and spoke to someone over the phone about a issue listed as a RECALL on my vehicle health report. The item advised me to bring my car to the dealership to have my car checked out. The phone call was unpleasant, the lady, Tonya or something I could barely understand over background noise. Dismissively told me to bring it in first thing Monday morning as they were too busy to handle it at the moment. I dropped the car off and waited. I called in and spoke to TJ who very condescendingly told me I was wrong about it being a recall(even though i'd already been through it once), the website was wrong, and that they would not repair my vehicle until the part broke. I have never been treated so patronizingly or rudely by any other dealership (Bates In Lebanon which has always been nice to me, and Two rivers were my usual choices) I will not be doing business with this dealership unless unavoidably forced to. I was extremely disappointed with the terrible attitude of the service department. Go to Madison or Lebanon instead. More
by Spartan615
Employees Worked With
TJ.
January 18, 2014
The quality of work in the service center was adequate, but the attitude, demeanor, lack of customer care from the girl at the service counter is poor at best. We are new to this area and have taken our 2 but the attitude, demeanor, lack of customer care from the girl at the service counter is poor at best. We are new to this area and have taken our 2013 ford explorer and 2005 ford F150 super cab in for service and warranty work and she always has this very unfriendly attitude. An attitude that you would not except to get or see from a person whose main job function is interacting with customer. And, the service manager is just as bad. On one visit we stood at the service counter waiting for the girl to stop entering data into her computer. The service manager walked out answered the phone, told her it was for her, then turn and walked back to his office. Did not even ask if he could help us. Waited over 8 minutes before the service girl even asked if she could help us. Not sure who is in charge, but Miracle Ford needs a change in this department. More
by wfjenk
Employees Worked With
service girl
December 11, 2012
After getting ripped off by another body shop, and refusing to pay them a dime more, I brought my car to Miracle Ford and they fixed me right up for a FAIR price! I left this dealership feeling safe a refusing to pay them a dime more, I brought my car to Miracle Ford and they fixed me right up for a FAIR price! I left this dealership feeling safe and secure with the service they provided, and would recommend that anyone else do the same! Come to Miracle and they'll fix you up the first time around! More
by bombflow3r
Employees Worked With
Mitch
