Miracle Toyota

As an active duty military member this dealership has given me so much stress and headache. They do not do their job do not trust Zach, his sales team or managers! Terrible experience for the amount of m given me so much stress and headache. They do not do their job do not trust Zach, his sales team or managers! Terrible experience for the amount of money I am spending. More

Let me first start off by saying IF you think about taking your vehicle to this dealership DO NOT DO IT!!! Customer Service is awful, the service advisor is condescending, service manager is useless an taking your vehicle to this dealership DO NOT DO IT!!! Customer Service is awful, the service advisor is condescending, service manager is useless and they constantly hang up the phone on you IF THEY ANSWER! We took our sons vehicle in for a issue with the transmission shuttering as it was under a 36K powertrain warranty. The advisor "Hector" wanted to insist it was something other than what we were saying was the issue. Reluctantly he finally agreed it "may" be the problem and noted the system with our concerns finally. Turns out it was the transmission and it would be covered. We get a call saying the vehicle is ready; however, they did unauthorize work to the vehicle and damaged it as well. The damage they caused was to both inner sidewalls of the front tires, and paint was missing on the upper A- arms as their technician decided it was a good idea to take the spacers off the front end. Now, for those of you who don't know what that is let me explain, it is a "spacer" between the tire and the hub of the vehicle to allow clearance so the tire does not rub the A-arm on the truck. Since he took it off unauthorized I now have to replace not only one but two front tires because it has rubbed a groove in the tire. When we advised the service manager of the damages that were caused we were brushed off and sent on our way, with the dealership knowing full well of the damage they caused and the safety issue this has created! If I could give a BIG FAT NEGATIVE STAR I WOULD. My advice take your vehicle to a different toyota dealer and DO NOT USE THIS ONE! More

Sr. Eloy gracias por ser tremendo vendedor y ademas tremenda persona gracias por su servicio 💪🏻 Alexis Mendoza Eloy gracias por ser tremendo vendedor y ademas tremenda persona gracias por su servicio 💪🏻 Alexis Mendoza More

I gave this dealership two tries. The first was when I was in the market for a SUV and was considering a Rav-4. I came in and spent hours trying to get a fair price even remotely clos The first was when I was in the market for a SUV and was considering a Rav-4. I came in and spent hours trying to get a fair price even remotely close to KBB fair value for the new car and my trade in, but no luck. I gave them the benefit of the doubt and came back when I had a car to sell (no trade in). I was given a price below even what I was quoted online using their 'Trade-in Valet.' When I brought this to their attention, they told me that the price is just a "ballpark figure." When I told them their price was thousands below KBB value, the salesman went back to the used car manager for about 10 minutes, then came back and said they can't do any higher. In short, I will certainly not be returning, as this is a dealership which, in my opinion, is not serious about making fair deals and just likes to play games. More

If i could i would leave a 0. This is the worse dealer I been too, they always try to overcharged and sneak charges on you. I had to wait almost 2 hours for them to tell me they c This is the worse dealer I been too, they always try to overcharged and sneak charges on you. I had to wait almost 2 hours for them to tell me they can change the oil bc a part broke down and when I say I don't want it it miraculously got fixed? And I say don't do anything and they still did it. DONT COME HERE!!! Oh and to top it off they didn't do a good service. More

First visit they scratched my car up and said it didn't do it. Second visit just an oil change And they said there's engine lights on but under warranty I have to pay hundreds of dollars in diagnostic fees do it. Second visit just an oil change And they said there's engine lights on but under warranty I have to pay hundreds of dollars in diagnostic fees. Of course there was no engine light on when I brought it there. More

If I could leave 0 stars I would! The body shop at Miracle Toyota in Haines City is so unprofessional, disgusting and inconsiderate! I took my Toyota Corolla on 7/27/23 to have a repa The body shop at Miracle Toyota in Haines City is so unprofessional, disgusting and inconsiderate! I took my Toyota Corolla on 7/27/23 to have a repair done due to some hail damage. It wasn’t until 8/29/23 that they called me to pick it up and made me wait 4 hours before bringing out my car. I had to pay for a rental because they refused a courtesy vehicle stating they had none on the lot. Upon looking at it I noticed lots of glue yes GLUE on the paint, horrible scratches on the roof of my car and the inside and outside of my car was super disgusting and full of grease (I keep my car immaculately clean). They also stated the battery had died due to them leaving the car door open in the shop one night but refused to change it and instead charged me for a new battery. These people are so unprofessional, lazy and inconsiderate. Mr. Murphy you should be ashamed of the body shop workers you have at Miracle Toyota in Haines City! The worst part is that they REFUSE to do anything about it. Never ever will I recommend anyone having their car repaired or even serviced at this location. Nor will I ever purchase another vehicle from this location! Again, they are dishonest, unprofessional, sloppy and very inconsiderate. More

Dealership attempted to charge $383. 89 for 12v Battery for a Prius, when a simple price search show the battery for $209. - $249. Also charging 4% to use a debit/credit card. Never com 89 for 12v Battery for a Prius, when a simple price search show the battery for $209. - $249. Also charging 4% to use a debit/credit card. Never coming back. More

Took my car in a month ago for oil change and alignment, when I received my car back I didn’t think it was my car due to 2 nice scratches on my drivers door and I had just washed it 2 days before taking it when I received my car back I didn’t think it was my car due to 2 nice scratches on my drivers door and I had just washed it 2 days before taking it there. Needless to say I was a little upset. Spoke with service manager and she said that they would repair it. Took it in today, again I washed my car 3days ago all nice and pretty, they did what they had to do to fix the problem on the door and looks good but you left the inside of my car trashed and the drivers seat wet. Needless to say I will not be taking any of my cars to miracle Toyota service department any time soon, I rather go to a joe some garage More

I Purchased my car from there and I bought the Extra insurance when I sold it Timothy Holland helped me to get my refund from the insurance. He was super kind and very helpful. I feel the service I got insurance when I sold it Timothy Holland helped me to get my refund from the insurance. He was super kind and very helpful. I feel the service I got was excellent. If you ever go there, make sure you ask for Timothy Holland, excellent employee. More