Miracle Toyota

Good service experience This dealership stands behind their words when it comes to service and has many great service advisors. But I dealt with one of the best today, 07/22 This dealership stands behind their words when it comes to service and has many great service advisors. But I dealt with one of the best today, 07/22/16 when I had Greg Southard handle my problem. He was very professional & knew what he was talking about when it came to solving my issue. He is an asset to your dealership and can generate future business for Miracle Toyota. Also another person I had the pleasure to deal with was Darla Ackerman. What a sweet person and very accommodating to see that a customer had a pleasant experience. I did, thanks to these two people. The mechanic that did the work was also very helpful in his explanation of the repair. More

Thank you, Darla Anderson Darla Anderson, the Miracle Toyota Service Coordinator, was a great help to me this morning. She took the time and effort needed to make my experience Darla Anderson, the Miracle Toyota Service Coordinator, was a great help to me this morning. She took the time and effort needed to make my experience productive and quick. She is an excellent example of what Toyota needs in an employee. Thank you! Phyllis More

Jon Ruiz was super and very attentive to our needs.. I highl I would highly recommend Jon Ruiz to my friends.He was super and knowledgeable and patient through all aspects of the buying process. I would highly recommend Jon Ruiz to my friends.He was super and knowledgeable and patient through all aspects of the buying process. More

Excellent Treatment We purchase a new SR5 4 Runner, and the experience was very stress free and simple. We met our salesman Mr. Chris Torres, he introduced himself and fr We purchase a new SR5 4 Runner, and the experience was very stress free and simple. We met our salesman Mr. Chris Torres, he introduced himself and from that moment on, all our questions where answer and if he did not had an answer. He will go and find it out for us. Very engaging and friendly with the right personality as well as demeanor. We where introduce to his manager and he was just like Chris. We walked out of the dealership with the vehicle we wanted, the price we wanted and with a very exceptional experience. More

Had my car serviced, and was very pleased with the outcome. I had an appointment with Dave, to have my car serviced, and he was available as soon as I arrived. We discussed two or three things I knew needed s I had an appointment with Dave, to have my car serviced, and he was available as soon as I arrived. We discussed two or three things I knew needed some attention on my car. They took care of my requests, and came out to discuss three or four other things they found that were going to need to be done to my car soon. Dave had them listed, as well as the costs. I did not have the funds to do all of them today, so I asked Dave which one needed to be done first, and NO he did not recommend the most expensive one. With his recommendation, I was able to have two of the items taken care of, and will go back later to have the other things done. There was no pressure by Dave in any way. He was most helpful, and I appreciated his professionalism. I had great service and felt that he genuinely had my best interest at heart. Being a woman you never know if they are going to try to feed you a line, just to get more money out of you, but I felt very comfortable with him, and will certainly ask for him when I go back. I think he is a real asset to Miracle Toyota. More

Complete turn around of a seemingly hopeless situation My first visit to Miracle Toyota was very disappointing. I had stringent financial limitations and the numbers I was quoted were four times that I was My first visit to Miracle Toyota was very disappointing. I had stringent financial limitations and the numbers I was quoted were four times that I was looking for. However, I was working with two sales men, Ralph and Ben, more so with Ralph. Both guys were great to be dealing with; it was the numbers man at the time that I felt was not listening. When I returned home, Ralph called me and genuinely apologized for what happened. He called me the next day and after two conversations I said it would be alright for his credit guy, Tim to call me. The rest was history. I am now driving a 2016 Corolla and I love it. I learned that Ralph had only been working there for a short time yet he had the professionalism and knowledge that takes many, years to acquire. Not only that, but the one thing he has not acquired is that "salesmen" personality and mentality that comedians all make fun of. I felt that he was sincere and considerate as well. It was because of his efforts that we made the deal. I was on my way to Honda; I was with them for 15 yrs The only reason I am giving four star ratings and not five is because of my initial experience.. More

Assistant Service Manager Greg not only was knowledgeable, but acted as if he really wanted to help. Not something I run into on a regular basis. It was a pleasant experience Greg not only was knowledgeable, but acted as if he really wanted to help. Not something I run into on a regular basis. It was a pleasant experience. More

Sales Manager Hugo Rios The Sales Manager is a very disrespectful person and do not know how to treat customers. He treat me and my husband like garbage and also accused me The Sales Manager is a very disrespectful person and do not know how to treat customers. He treat me and my husband like garbage and also accused me of submitting false documentation when i went to buy a car. The general sales manager Nick Waddell didn't care of what was going on when we were yelling at each other. Only at the end my husband did a gesture to talk to him and the he meet us outside of the building. Later he invited us inside to continue talking but it was to late. awe were already angry. More

Oil change and service. Darla Ackerman service coordinator. Was very helpful and nice. As far as the person that did my service. Nothing good to say. After as I told everyth Darla Ackerman service coordinator. Was very helpful and nice. As far as the person that did my service. Nothing good to say. After as I told everything that was needed which came to over 700.00 dollars. I got a second opinion. The rear brakes I wasn't surprised about. The price Toyota quoted me was way higher then I paid. Whoever changed my oil put a quart and a half too much. I know that is not good for your car. Nobody checked the cabin air filter. It looked like it had never been changed. I was shown a picture of it. It was covered in leaves and dirt. It was literally coming apart. I was also told I didn't need everything they said I needed. Makes me wonder how many times the service department over charged me. I have been told by several people that the service manager was know to do that. I was looking to get a new Toyota now I'm not so sure. I know I don't trust your service department, This is not the first time I've had dealing with them. I will say after last incident the service manager credited me 40:00 dollars which I never should have been charged for. That was back in 2014 that's why I hadn't taken my car back until now. I did complain about it but nobody ever got back to me. I even called the corporate office. The date I was there was 6/21/16. Joyce Crews I have a 2003 Highlander. More

Great customer service Didn't really know what I wanted when i walked in but Ronald Buckman helped me out a lot. He really knows his stuff, im recommending him to everyone. Didn't really know what I wanted when i walked in but Ronald Buckman helped me out a lot. He really knows his stuff, im recommending him to everyone. More