Miracle Toyota of North Augusta

BAD EXPERIENCE WITH THE SERVICE DEPT- I took my 2023 Tundra to Miracle for its 35,000-mile service. I told the service advisor that I wanted the services that Toyota states are needed at 35,000 miles. Tundra to Miracle for its 35,000-mile service. I told the service advisor that I wanted the services that Toyota states are needed at 35,000 miles. When I picked the truck up later in the day, the bill was $1,690. I thought that that was expensive, but I was in a hurry, so I paid the bill and left. Later, I examined the invoice and found that they performed 10 services, totaling $1,400, that were not needed. I tried to resolve this issue with Miracle directly, also with Toyota Corp.'s Brand Engagement Center, and also with the SC Dept. of Consumer Affairs, but no luck. Finally, I sued them in small claims court. I lost because the judge in essence said that this was a case of buyer beware. I was supposed to have examined line-by-line the work that they stated that they were going to perform before I gave them the go-ahead. Note that they do not perform the services as listed in the Toyota Service Guide; they have their own "Dealer Services" that they dreamed up, which includes a lot of items that are unnecessary. More

Warning! !! Not sure if this company is having financial issues or is just fraudulent but beware. We sold our 2024, 4 runner to them 8-7-25 it took them until !! Not sure if this company is having financial issues or is just fraudulent but beware. We sold our 2024, 4 runner to them 8-7-25 it took them until the middle of September to get the vehicle paid off, we had to make an extra payment so it didn't hurt our credit. It then took until the middle of Oct for them to pay us what we were owed, and the first check they gave us bounced, almost causing us to bounce checks in our account, two weeks later they got us another check, that was 200.00 less than what was owed. Yesterday the GM Derek was able to get that to us, and told me he had personally paid it, to get the event behind them. Derek was the only person there who would answer questions or help in any way, but seemed he had little control in any of this. Would never expect this kind of business from an established Toyota dealership. Seemed very fraudulent and unprofessional. Stay clear of this dealership! More

The entire process with this dealership has been a nightmare. First, they tried to slip a higher interest rate (6.9% instead of the 5.49% we were approved for) into the paperwork until we caught it—ve nightmare. First, they tried to slip a higher interest rate (6.9% instead of the 5.49% we were approved for) into the paperwork until we caught it—very sketchy. Within 48 hours of driving off the lot, our truck had sensor errors, and scheduling service was a joke. The girl on the phone repeatedly misunderstood what I needed, scheduled the appointment for the wrong vehicle, then made me start over. When I finally got it scheduled, I was told same-day pick up was possible, but when I arrived at 7am, the service advisor said that wasn’t true and I’d need a rental—which no one could figure out how to arrange. After countless calls, hang-ups, and being ignored, I was finally told someone named Derrick approved a rental for our appointment next week. But based on how inconsistent they’ve been, I have little faith it’ll actually work out. On top of all that, four weeks later they still haven’t even paid off the loan on the truck we traded in, and that payment is now due. No one will answer the phone or return any calls. More

I was not aware that the 2025 Prius Limited I purchased did not have the Panoramic View Monitor until we drove it home. Miracle Toyota North Augusta SC USA offers a 72 hour exchange for a vehicle of equal did not have the Panoramic View Monitor until we drove it home. Miracle Toyota North Augusta SC USA offers a 72 hour exchange for a vehicle of equal or greater value. I was willing to pay to cover the upgrade, cost of dealer transfer if necessary including hotel stay and meals for the drivers. I was told the agreement did not cover dealer-transferred cars. Nothing in writing supported this. Nothing we signed stated this. Asked to speak to the General Manager and never received a callback. Sales Manager was helpful, but deferred to General Manager for decisions. Panoramic View Monitor should be a standard safety feature, not an “option”. This is my fourth Prius. 2006, 2011, 2018 were top of the line. Thought “Limited” was top of the line for this generation. Very disappointed. More

Service has taken about 3 hours every time I have taken my car in. I make an appointment each time. Unfortunately I can’t leave the car there as I live almost an hour away. my car in. I make an appointment each time. Unfortunately I can’t leave the car there as I live almost an hour away. More

Derrick Corbitt attempted to deceive me by pushing a 2024 Toyota Tacoma with over 900 miles, refusing to offer an identical model with just 200+ miles, claiming the lower-mileage one already had a deposit. H Toyota Tacoma with over 900 miles, refusing to offer an identical model with just 200+ miles, claiming the lower-mileage one already had a deposit. He then insulted my 2023 Ram trade-in, griping about its 13,000 miles. What does he expect—a brand-new, zero-mile $60k truck for a trade-in, just so I can be stuck with a high-mileage vehicle? This blatant greed has completely turned me off from considering a Toyota from this dealership. This kind of behavior isn’t how you win customers—it needs serious addressing. We walked away after he repeatedly lied about the lower-mileage truck, which is still listed online as available despite his claim of a deposit, yet it remains on the lot and website. More

I found that they had a Tundra 1794 coming in that was the right color and configuration except for running boards. I input my trade in on the website and gave them my email so we could negotiate. Trade the right color and configuration except for running boards. I input my trade in on the website and gave them my email so we could negotiate. Trade-in was $3000 lower than my trade highest value, the new vehicle had a minimal discount and the price provided was $23400. The tax had been figured wrong as I live in Georgia and the cost of the running boards was not included so it would be much higher. Included was the $1995 "Make Me Rich" worthless add on and a doc fee higher than any other dealer in the area. I found the exact vehicle inbound at the cross town competitor. It was in port and they were able to make configuration changes and get the running boards added and the hood PPF deleted. My final price was $13500, more than $12000 less than this dealership. They claim to never be beat on price but that is certainly not true. When you turn down their offer they just stop communications, never to be heard from again. More

Not very competitive on pricing although I was assured that they will not be beat on price. Their "doc" fee is the highest in the area and the "Miracle Advantage and Appearance Protection Package of $199 that they will not be beat on price. Their "doc" fee is the highest in the area and the "Miracle Advantage and Appearance Protection Package of $1995," serves only to provide Murphy Auto Group with additional dealer profit. It is useless if you are someone that likes to trade every 2-4 years. Saving money down the road with a reasonable "doc" fee and no $1995 additional profit add on. More

I inquired about a new Tundra listed on the website. I emailed the sales rep several times and got prompt responses to my questions. I reviewed the items in the packages on the window sticker and foun I emailed the sales rep several times and got prompt responses to my questions. I reviewed the items in the packages on the window sticker and found that the truck did not have dual climate controls. This is a deal breaker as my wife and I like very different temperature ranges for comfort. I told the sales rep that this particular truck would not work and I would appreciate it if she would contact me when they get a truck with the package I needed. The website indicated that there were several other Tundras on the lot and even though they were on the high end and out of our price range we decided to take a drive on Sunday afternoon to look at the trucks. They had a small list of dealer installed options that added $1725 to the vehicle price. This was okay as everyone seems to have $1700-2500 of dealer installed options these days. The offensive part of the dealer add-on sticker was a $4995 market adjustment price. I emailed the sales rep Monday morning and told her that she no longer needed to look for a truck for me. I told her the market adjustment was unreasonable and ridiculous. She said that they would not be beat on price by any dealer. I still declined to have her look for a truck for me. If I have to shop other dealers to get around the market adjustment price I may as well buy from the dealer that does not have a market adjustment price to negotiate through. More