Miracle Toyota of North Augusta

I inquired about a new Tundra listed on the website. I emailed the sales rep several times and got prompt responses to my questions. I reviewed the items in the packages on the window sticker and foun I emailed the sales rep several times and got prompt responses to my questions. I reviewed the items in the packages on the window sticker and found that the truck did not have dual climate controls. This is a deal breaker as my wife and I like very different temperature ranges for comfort. I told the sales rep that this particular truck would not work and I would appreciate it if she would contact me when they get a truck with the package I needed. The website indicated that there were several other Tundras on the lot and even though they were on the high end and out of our price range we decided to take a drive on Sunday afternoon to look at the trucks. They had a small list of dealer installed options that added $1725 to the vehicle price. This was okay as everyone seems to have $1700-2500 of dealer installed options these days. The offensive part of the dealer add-on sticker was a $4995 market adjustment price. I emailed the sales rep Monday morning and told her that she no longer needed to look for a truck for me. I told her the market adjustment was unreasonable and ridiculous. She said that they would not be beat on price by any dealer. I still declined to have her look for a truck for me. If I have to shop other dealers to get around the market adjustment price I may as well buy from the dealer that does not have a market adjustment price to negotiate through. More

This was my second time purchasing a vehicle from this dealer ship.My credit score was a 810 and I had a good payment record. They offered no incentives, military or otherwise even though this was my seco dealer ship.My credit score was a 810 and I had a good payment record. They offered no incentives, military or otherwise even though this was my second time purchasing from them. I feel that I got a good car but I was dissapointed in their customer service. I guess you only get good customer service when you purchase a new vehicle. This will be the last vehicle that I purchase from them. More

After taking the vehicle off the lot for a test drive getting treated with kindness from Salesman DL whom accommodated me with a half a tank of gas purchase. I felt confident as if I was getting a reliab getting treated with kindness from Salesman DL whom accommodated me with a half a tank of gas purchase. I felt confident as if I was getting a reliable vehicle. So I returned back to the dealership sign paperwork deposit my down payment and drove away off the lot with the vehicle. Well check this the same night my better half decided to take it for a test drive. When he returned he stated that there was caution lights that came on. That very next morning I called the dealership they told me to bring the vehicle back and they'll take care of the problem. Mind y'all that this is an as is vehicle purchase. I wind up being without this vehicle for a week they didn't even call me I called them to see what was going on. Moving fast forward I received the vehicle back in my possession next day lights back on same problem. Still to this day I'm dealing with the same problem moral of this story I'm lost out of a large down payment with vehicle problems on top of that car note. Oh and to mention Manager Eric should not even be a Manager you could really point his personality out as all about money because it shows all over him. He only came out when it was time to talk about the money, purchase, insurance, credit, Loan. Take my advice leave those used vehicles alone especially when it comes from a dealership you would think they would issue a 30 day warranty or something in that nature that wasn't the case. I've been a week without a vehicle after making a purchase straight from this lot . I could have chosen any dealership but I came to this dealership with cash money ready. I'm sure they knew about the vehicle issues before putting it up for sale? So again why I'm I without a vehicle for weeks of purchase with a dealership tag still on it? More

I love the courteous service and the willingness to make the customer happy the customer happy More

Sorry dealership! Avoid this place at at cost. They only care about selling you a car and making what ever extra monies that they can get! That’s it! Flim flam only care about selling you a car and making what ever extra monies that they can get! That’s it! Flim flam More

Worst service ever in 35 years of owning a Toyota. They replaced a tail light. The turn signal & reverse light did not work after I got it home. The light did not even look like the other one. Had to make replaced a tail light. The turn signal & reverse light did not work after I got it home. The light did not even look like the other one. Had to make appt to get it fixed. Checked before I left, yep it looked the same as other light and worked. Again after I got home realized the rear bumper is not flush on one side (the bumper is remover to replace the light). So I contacted the Service Manager, Desaray, and I am to contact her as to when I can bring it in AGAIN. Contacted early in the morning, left VM. No return Csll. Called again before lunch and Receptionist said she would carry the message directly to her. And here it is over an hour later and no return call. Looking now for another dealership to do my service and purchase my next car. And because of this experience may not be a Toyota. Service Manager’s name is spelled Desiree. More

As a first time car buyer, I had a great experience! I was greeted with a smile by James, who narrowed down the perfect fit for me based on the features I want. Derrick was also great by keeping me inform was greeted with a smile by James, who narrowed down the perfect fit for me based on the features I want. Derrick was also great by keeping me informed and aware of the best option(s) financially. Byron was also proficient with handling the financial aspect of the process. More

2020 Toyota 4runner From start to finish the process was easy and painless, they were very friendly and super helpful with everything! This is the 2nd new car bought from From start to finish the process was easy and painless, they were very friendly and super helpful with everything! This is the 2nd new car bought from them and it was just as pleasurable as the first. They did a great job with everything! More

They are the absolute best. Darius Bell and the Bob Richards team did a superior job in helping to get my car traded in. They are top notch and not just another sales experience. This sales experience Richards team did a superior job in helping to get my car traded in. They are top notch and not just another sales experience. This sales experience is most definitely one for the books and best I've ever experienced. Was so pleased I didn't purchase just one car. I came back a few days later to purchase a second car with my dad!! Love this guys!!!! More