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Mission Viejo Kia
Mission Viejo, CA
3,058 Reviews
Welcome to John Patterson Mission Viejo KIA, the premier destination for exceptional cars and outstanding service in Mission Viejo, CA. Established in May 2023, our dealership has a rich history of serving the local community under the former name of Mission Viejo Acura. Under new ownership, we are excited to announce our transformation into John Patterson Mission Viejo KIA while maintaining the same great service, staff, and commitment to excellence.
At John Patterson Mission Viejo KIA, we take pride in offering a wide selection of quality vehicles that cater to the diverse needs and preferences of our customers. Whether you're in search of a stylish sedan, a versatile SUV, or an eco-friendly electric car, our inventory showcases the latest KIA models designed to deliver exceptional performance, comfort, and innovation.
What sets us apart is our unwavering dedication to customer satisfaction. Our experienced and friendly staff is committed to providing a personalized and stress-free car-buying experience. We understand that each customer has unique requirements, and our team is here to guide you through the entire process, ensuring you find the perfect vehicle that suits your lifestyle and budget.
John Patterson Mission Viejo KIA - Same Ownership, Same Great Service, Same Great Staff. We are dedicated to exceeding your expectations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,058 reviews
April 28, 2019
Personal and Professional I was warmly welcomed by multiple staff members. Then quickly brought into the process of signing a few documents. They explained what I was signing a I was warmly welcomed by multiple staff members. Then quickly brought into the process of signing a few documents. They explained what I was signing and answered any of my questions. Even when there was a discrepancy, the staff went to all lengths to try and fix the issue. Then they showed me to my new car. They had it cleaned and filled with a full tank of gas. Overall, the staff treated me as a person and not just a customer! More
by Chase Webster
April 27, 2019
Low key and surprisingly pleasant experience. Both Louay Awad and Michael Stepp were pleasant, conversant, calm and helpful. There were no high pressure sales techniques and the explanation of the Both Louay Awad and Michael Stepp were pleasant, conversant, calm and helpful. There were no high pressure sales techniques and the explanation of the RDX's functions were meticulous. More
by nolie
Employees Worked With
Michael Stepp, Louay Awad
April 26, 2019
Car Buying My Husband and I drove all the way to Mission Viejo from Redlands for a specific used vehicle I was interested in at this dealership. An appointment w My Husband and I drove all the way to Mission Viejo from Redlands for a specific used vehicle I was interested in at this dealership. An appointment was made with Michael over the phone and the vehicle was already outside when we arrived. We were greeted right away and our sales associate was Alex West. He was knowledgable about the vehicle and was more than accommodating for our test drive. During and throughout our buying process, both Alex and the dealership staff were professional and non-pushy. Each staff member took the time to offer us refreshments and made sure we were comfortable. I was very hesitant to drive all that way for a purchase that may not have panned out, but it was well worth our long drive. All the staff members were very welcoming and sincere. The location is beautiful and the dealership itself is very well kept, clean, and comfortable. My car runs like a dream and we couldn't have asked for a better process. I usually dread purchasing vehicles, but this dealership and Alex made it worthwhile and easy. I highly recommend Mission Viejo Acura and if you are looking for a great salesperson, Alex West is your guy. Thank you!!! More
by daylyss
Employees Worked With
Michael Stepp, Alex West
April 26, 2019
Mr Louay Awad Rocks! Mr Louay Awad is really a great guy to work with. He is easy to talk to, very honest and no pressure. He explains everything thoroughly and accurately Mr Louay Awad is really a great guy to work with. He is easy to talk to, very honest and no pressure. He explains everything thoroughly and accurately. More
by amoc3
Employees Worked With
Louay Awad
April 25, 2019
Stress Free I was greeted by Joey who immediately made me feel comfortable. Working with Louay was so stress free that my anxiety over the purchase was eliminated I was greeted by Joey who immediately made me feel comfortable. Working with Louay was so stress free that my anxiety over the purchase was eliminated. Louay’s patience coupled with his knowledge of the product is commendable! More
by Yolette
Employees Worked With
Safue, Louay Awad, Joey Sanzone
April 23, 2019
First Acura - great service My wife decided to lease an MDX and Mission Viejo had a model we liked. Michael was very courteous and answered all our questions. Financing personne My wife decided to lease an MDX and Mission Viejo had a model we liked. Michael was very courteous and answered all our questions. Financing personnel was also very courteous and helpful. I'd recommend Mission Viejo for anyone looking to lease or purchase an Acura. More
by DrSam
Employees Worked With
Michael Stepp
April 22, 2019
My experience with Louay Absolute 5 star to Louay and his team. Louay made our experience positive with full of laughter. On top of that, he was thorough and answered all of o Absolute 5 star to Louay and his team. Louay made our experience positive with full of laughter. On top of that, he was thorough and answered all of our questions. The team made sure we were well taken care of until the very end and stayed after hours until we received our cars. We were also told by another friend that we went to the 'right' Acura dealership, so they are clearly well-known for their superb customer service. Thanks for everything, Louay! More
by mtrlg0105
Employees Worked With
Louay Awad
April 21, 2019
Quick and Easy From our initial internet contact to finalizing our lease agreement on our 2019 Acura RDX in person, every detail was handled with competence and resp From our initial internet contact to finalizing our lease agreement on our 2019 Acura RDX in person, every detail was handled with competence and respect. Finance was a breeze and vehicle delivery was prompt. Very friendly family environment. More
by Happy buyer
Employees Worked With
Michael Stepp, Alex Chung
April 18, 2019
Courteous and professional dealer In buying a new car, Mission Viejo Acura was very responsive and informative. They were always there for us and treated us with respect and did not ex In buying a new car, Mission Viejo Acura was very responsive and informative. They were always there for us and treated us with respect and did not exert a lot of undue pressure on us. Would recommend them to others. More
by Oldguy1940
Employees Worked With
Veronica, Louay Awad
April 17, 2019
Best customer service My experience with the salesman Joseph Sanzone was very pleasant. The experience overall with every one in the dealership was outstanding. I will defi My experience with the salesman Joseph Sanzone was very pleasant. The experience overall with every one in the dealership was outstanding. I will definitely recommend this dealership. More
by Pquintanilla
Employees Worked With
Veronica , Joey Sanzone, Troy Kerth, Alex Chung
