Mission Viejo Kia

I received an email from the dealer about $50 refund if I had service there. The service manager Maxx told me he didn't know anything about it. It took way too much effort to get my refund. The only way I c had service there. The service manager Maxx told me he didn't know anything about it. It took way too much effort to get my refund. The only way I could justify their high prices was with that refund. Also, the service manager told me I needed to have my power steering fluid flushed and refilled because the fluid was dirty. Now that I've had a chance to google that, I think I was ripped off. According to google, it's almost never needed. More

Customer Service? They obviously don't know what that is at Norm Reeves Acura! I dropped my car off on Monday, July 12 at 7 AM. I was hearing a faint "knocking" noise in the rear passenger side of the ca at Norm Reeves Acura! I dropped my car off on Monday, July 12 at 7 AM. I was hearing a faint "knocking" noise in the rear passenger side of the car. Around 4 PM, I received a call from the Service Associate, August Spencer. He said that it took 6 times driving my car around to hear the sound. He notified me that since they finally heard the sound late in the day, my car wouldn't be ready the same day. I was OK with that. The next day, I waited for the call to pick my car up. A whole work day passed, and I thought that maybe a call was made to my home phone number. I got home and there was no call. I was getting a little anxious because the hours kept passing, and no one called me. The next day, I call Norm Reeves Acura around 7:30 AM. No one answered, but I left a message. By 2:30 PM, no one had called me. So, I called again. This time, the receptionist answered and she sounded quite rude. I asked to be transferred to the Service Department. She supposedly transfers me, and some rude-sounding guy answers. I tell him I'd like to know that status of my vehicle. Apparently he's either not in the Service Department or was unable to help me, because he then asks me who my Service Associate is. I tell him, and he transfers me over. I get August Spencer's voicemail. I left a message, notifying him that no one called me the day before, and that I had left a message that morning. August calls back about 15 minutes later and leaves voicemail, as I had missed the call. Long story short, he said that he was off the day before, but that he said the Service Technician was supposed to call me. Instead, it looks like the paperwork was left on August's desk. I guess I can accept that, but just having to call 2 times and having to be transferred 2 times was a real pain for me. I was told the issue was fixed, but sure enough, I started hearing the "knocking" sound again. At that point, I sent an e-mail to Max Fowler (I sent an e-mail to mfowler@acuramv.com) to let him know I heard the sounds and was wondering if it was possible there could be some other issue. I didn't receive a response or a bounce back e-mail, so I'm assuming it went somewhere but just went unanswered. I determined that it was no use to contact Norm Reeves Acura again, so I went to another Acura dealership for a second opinion. The "knocking" sound was very faint that day, and they determined that everything was good. So, I guess the issue with my car is just a nuance of this car, and I guess I'll have to put up with it until it becomes a constant issue. And I totally feel like it looks like I'm making this sound up. However, I did drive the car with someone at Norm Reeves a few weeks ago, and he did hear it, but said "It's not a safety issue." So, I guess if it's not a safety issue, then I need not worry. This was not my first service experience with Norm Reeves, but my second. And neither experience was good. I don't plan on coming back to Norm Reeves Acura for service unless I absolutely have to. There's another Acura dealership that's closer to my home, and I plan on going there as much as possible. More

Worst experience I have ever had with a dealership. I went into the dealership with my wife to test drive the MDX and TL. I meet John Holley and go through the whole song and dance. My initial feeling ab went into the dealership with my wife to test drive the MDX and TL. I meet John Holley and go through the whole song and dance. My initial feeling about John is that he was a nice guy but talked WAY too much and didn't ask nearly enough questions. However, as I said, he was a nice guy so I chose to deal with him on pricing. As we left the dealership he said "the best way to reach me is by cell phone or email". Knowing that I would be extremely busy and unavailable via phone I chose to email him a few days later instead of call his cell. I put together an email that included every bit of information he needed in order to provide me with a monthly quote on the lease, including our desired down payment. I asked him to let me know if there were any other pieces of information he needed from me and sent it off. 3 days go by and no response so I follow up via email asking him to at least respond that he received the email. I also followed up via phone to the dealership but he was out that day. I asked the receptionist to have him return my call the next day, but that never happened. I ask to speak to Dianna the Sales Manager, who I had been introduced to when I visited the dealership and Fannie, the receptionist, says she will call me back within the hour. No call from Dianna. I follow up via phone the next day and speak to John. Took him a few minutes to remember who I was... no big deal since they meet a lot of people. He says he will check his email and get back to me in 5 minutes. He calls back an hour later, doesn't have any questions for me, just confirms everything that is already in my email. He then says he will run the numbers with his staff and get me a price within 30-40 minutes. That never happens. At this point I am obviously doubtful that I would do business with them but I decide to see this through to at LEAST get pricing, so I have a means of comparison when shopping elsewhere. I go out of town on a trip for a week and the email never comes. I decide to chat with a friend of mine who had recommended this dealership and he is so surprised by my story that he contacts a friend he has to let him know about it. Within 24 hours John calls my wife, not me as I requested, and gives a lame excuse saying that he "thought he had sent the pricing". My wife calls him back the next day and leaves a message asking him to send the pricing to me as we had requested and provides my email address again. John responds with "Got it, I'll speak to you and Neil tomorrow." My wife responds to John telling him that I would be in a conference all day the next day and it would be best to send the information via email instead of call. About 10 minutes later John sends my wife a text, by mistake, saying something to the effect of "Sam, this email is from another guest that you and I worked. I called, said I would speak with her husband tomorrow and she responded telling me he wont be available via phone. You can see my pain here because this is what Ive been talking about. About a minute after that he sends another response apologizing and saying he meant to forward her message to the GM. So basically I have somehow been a pain in simply seeking a quote from this dealership via email, a common practice in 2010. I provided every bit of information they needed to give me a quote on several occasions. I followed up several times via phone with John and Diana the Sales Manager to no avail. I was obviously upset about this last interaction and decide to contact Sam or Diana... someone in management to explain my point of view on my experience thus far. Diana finally calls me back after I leave several messages and tries to avoid talking about my experience to that point. She says that I can tell her about my experience if I wish but she would rather just "get to the point". I bring up the text message mistake by John and she insults my intelligence by trying to tell me that John was complaining about the pain of trying to get pricing from Sam. Obviously in direct contradiction to John's claim that he "thought he sent the pricing"..... not to mention the fact that her explanation makes absolutely no sense. She finally provides me some pricing after I have to provide her with the same information I had reiterated 5 times in the course of this ridiculous process. When my displeasure with the pricing is clear she offers to knock $400 off the price of the car.... whoopdie doo! Thanks, but no thanks Mission Viejo Acura! Hands down the worst dealership experience I've had thus far. I think Ill go get an Infiniti.... but not from Norm Reeves! More

I went to this dealership in December of 2006 to lease a TSX for my wife (suprise Christmas present). My salesman, Jeff, was by far the most professional and knowledgeable one I have ever met. He was very TSX for my wife (suprise Christmas present). My salesman, Jeff, was by far the most professional and knowledgeable one I have ever met. He was very friendly and actually made the whole process fun and quick. I highly reccomend this dealership and Jeff. I also just went for my first oil change and the service department (up the road now) and they did a nice job too. More