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Mitchell Hyundai

Enterprise , AL

Overview
Employees
Reviews
Vehicles
4.6
1,377 Reviews
Mitchell Hyundai of Enterprise, Alabama invites local drivers to shop and explore our full-service car dealership for new and pre-owned Hyundai vehicles, plus a range of automotive services. Our Hyundai dealership is part of the Mitchell Automotive Group that has been serving Alabama communities for over 30 years. If you're interested in exploring a range of Hyundai vehicles and resources and working with a team that values your satisfaction, then you're looking for Mitchell Hyundai! Visit us for an informative test drive and learn more about our exclusive, 20-year/200,000-mile warranty. Or, take some time to browse our interactive website and get a feel for all that our Hyundai dealership near Dothan, AL can do for you!
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1600 E Park Ave

Enterprise , AL

36330

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Showing 1,377 reviews

January 09, 2022

Scheduled appointment 2 weeks in advance. When I arrived they couldnt find my appointment in the system.Sat in lobby for 75 mins and then told they didn't have the part to do the job. They knew the year an More

by Toesinthesand1896
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Keen
Report | Print
Jan 10, 2022 -

Mitchell Hyundai responded

Good morning. I have tried to find you in the system but having issues. Please reach out to me at 3343081670 or mdeese@mitchellauto.com. I will get to the bottom of this. Mitch Deese Service Manager

January 09, 2022

Great service everyone was so nice. The other customers were very nice. they did a great job with the repair. More

by watsonspurlin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese, John Keen
Report | Print
Jan 10, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

January 08, 2022

The service was not pleasing this time—the service dept. Employees were telling me different things that were going on with the car. The service took 4 hrs. No one offered me a drink or a courtesy ride anyw More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Roehler, Ryan Young, Mitch Deese, John Keen
Report | Print
Jan 08, 2022 -

Mitchell Hyundai responded

Thank you for you review. We are sorry for the poor service you received. Our management staff will be contacting you shortly concerning your visit. Thank you for tha opportunity to be of service.

January 06, 2022

Dealing with Service was excellent. Appointment timing was a month faster than Dothan dealer. Whether I need service or wish to purchase I will absolutely go to Mitchell Hyundai in Enterprise, Alabama! More

by encojb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese, John Keen
Report | Print
Jan 06, 2022 -

Mitchell Hyundai responded

Thank you for choosing Mitchell Hyundai in Enterprise! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate your business and look forward to serving you again in the future!

January 05, 2022

Loved the cleanliness and the people were very friendly . App took forever and they left the valve stems off my tires . More

by Tiaredmon40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese, John Keen
Report | Print
Feb 01, 2022 -

Mitchell Hyundai responded

Sorry for the delay in your service. We are working dilegently to decrease delays and find it more and more difficult in todays climate. Thank you for understanding hopefully we will be back to normal soon.

January 03, 2022

They did a recall on my car. It was done faster than expected. I would go back for recalls for sure. More

by KIMSMLY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 03, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

January 01, 2022

Thank you Mitchell Hyundai for taking great care of me. My home base dealership is Hyundai of Dothan. The service department(s) are always extremely friendly and helpful. Quality care and exceptional cu More

by ccotton3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Deese
Report | Print
Jan 03, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

December 31, 2021

Mitchell Hyundai is always helpful always. Mitch was very helpful. Always goes above and beyond More

by kylegroundtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese, John Keen
Report | Print
Jan 03, 2022 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

December 28, 2021

Car wasn’t ready on day told it would be, showed to get on the following day as told and no one was there for me to get my car. Called a former salesman who was able to get me in touch with someone in sale More

by e_hamic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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December 27, 2021

My vehicle has been sitting at Mitchell Hyundai since 11/9/21. Took three days to figure out what was wrong with it, after the other two times it was taken there to be looked at and nothing found. Myself More

by Sarah M.
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mitch Deese
Report | Print
Dec 29, 2021 -

Mitchell Hyundai responded

Thank you for the review. We certainly understand the frustration with your vehicle's issues. As you are aware the current climate has just about every industry backed up. Ours is no exception. We are working diligently on your vehicle along with many others to the best of our ability with the man power we have available. As you know that man power can change everyday as the pandemic continues. I am pretty sure you have had feedback from our service department and we have provided you substitute transportation at no cost while we are tying to get your issue handled. We appreciate your patience and will try and have the issue resolved as quick as possible. We never wish to provide a customer less than 5 star service and hope that our future efforts will be satisfactory concerning your vehicle. If you feel that you need to make different arrangements we understand. Please feel free to contact our service department with any concerns or instructions.

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