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Mitchell Hyundai - Service Center

Enterprise , AL

4.5
899 Reviews

899 Reviews of Mitchell Hyundai - Service Center

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June 25, 2021

This dealership did not try to stick me with unneeded repairs. More

by hunterharvest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch Deese
Jun 29, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 25, 2021

Mitchell Hyundai is the best dealership hands down!! I bought my first Santa Fe in 2007 !!! Since then I have had 3 other Santa Fe’s and now a Palaside!!! The best staff I have ever encountered in a deale More

by TAZPAM6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Durward Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Blackman, Mitch Deese
Jun 29, 2021 -

Mitchell Hyundai responded

Thank you so much for sharing your experience with Mitchell Hyundai. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! We appreciate your business and look forward to serving you again in the future!

June 23, 2021

Needed work done on vehicle using an extended warranty. Not sure if it was a problem with the warranty company or Mitchell service but the work was not done. Mitchell claims the service was denied by the c More

by TGATOR78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young, Mitch Deese
Jun 26, 2021 -

Mitchell Hyundai responded

Thank you for the review on us here at Mitchell Hyundai! Glad to have spoken with you and got this situation resolved with your extended warranty to cover the needed repairs! Mitch Deese Service Manager

June 22, 2021

Did a great job and exceptional communication, thanks to Monica More

by allinit32539
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Blackman, Ryan Young
Jun 29, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 21, 2021

Quick and easy. But missed some areas when it was washed. More

by vandgalexander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Young
Jul 19, 2021 -

Mitchell Hyundai responded

Thank you for your review. We are sorry that your wash was not performed to standards. Please allow us to give you complementry wash at your convenience.

June 19, 2021

Great job as always Mitchell Hyundai has always done a great job for me and my family. I recommend them to all my friends and family More

by kylegroundtree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Blackman, Ryan Young, Mitch Deese
Jun 21, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 15, 2021

Absolutely happy with the experience. Everyone was very helpful and knowledgeable. Highly recommend this dealership. We were very well treated by everyone we met. The time frame was pleasing too. More

by margiecullen47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Blackman, Ryan Young, Mitch Deese
Jun 21, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 11, 2021

Excellent service, whole staff from sales to service was great, have always had good service from Mitchell Hyundai. Will definitely continue to use them in the future More

by keflak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Blackman, Ryan Young, Mitch Deese
Jun 21, 2021 -

Mitchell Hyundai responded

Thank you for taking the time to write about your experience. We appreciate your business and look forward to serving you again in the future.

June 11, 2021

With an appointment, one hour and thirty minutes is too long to wait for an oil change. If customer is on time, the car should be taken in promptly and start maintenance. More

by KC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robbie LaVoie, Ryan Young
Jul 19, 2021 -

Mitchell Hyundai responded

Thank you for your review. We are sorry for the wait time. In today's climate it has become more and more difficult to move vehicles through the service department. We are always working to improve our process to increase customer satisfaction. Our complementary wash and vac sometimes takes a little longer depending on time of service and vehicles in line. We will continue to make every effort we can to decrease the process time.

June 09, 2021

Had a couple of long wait times for oil changes with an appointment and had a small issue to be fixed that was not communicated very well to the service tech by the person checking me in which cost some ti More

by MG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Blackman, Thomas Jones, Ryan Young, Mitch Deese
Jun 10, 2021 -

Mitchell Hyundai responded

Than you for your review. We apologize for the your poor experience. Our goal is for every client to have a 5 star experience when they visit Mitchell Hyundai. Our service manager will contact you shortly to discuss your visit and see how we can make up for our shortcomings and hopefully continue to be of service to you.

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