Mitchell Subaru

New Forester buying experience I don't believe we can truly gauge our experience with Mitchell as we'd like. The Dealership seamed professional however, our salesman was not knowled I don't believe we can truly gauge our experience with Mitchell as we'd like. The Dealership seamed professional however, our salesman was not knowledgeable on the product. ie: side mirror defrost workings, how carstarter works and rushed us at closing time the day of pickup on the workings of the car itself. He kept asking "What else do you want to know" instead of going through the vehicle from front to back and then allowing us to ask questions along the way. For the record, we were there an hour early and we were waiting on the Finance Rep. (Who was phenomenal, by the way!) So, the Saleman went throught the book with us in the lobby, however, there was definately time to start going throug the car instead, we just waited... In conclusion, when we were inquiring about the car starter,, we couldn't get a percise price from he salesman. He was saying "Around" instead of saying, "I'm not sure, I will ask our Service Manager and get back to you." When we did get the starter, he charged our credit card for more than he quoted us because he didn't originally factor in CT. state tax and then quote us and got a little snippy saying, "Well, we do have to by law, add sales tax.) We know that! Give a the right total price you are charging on our card is all. (Probably should tell buyers that this is the price with/without sales tax next time), Right from the start of the test drive, we had 10 minutes in the car with him and there wasn't much conversation on the product. So, we were the engaging ones... So, we know Subaru's sell themselves however, the salesman needs to put more enthusiasm into the product and customers. Again, the Finance Rep. was great. and we did drive back up there for a go through of the Forester with another Salesman. We are looking forward to the Service at Mitchell to be just fine. So, in a nutshell, some more training on the new salesman would be greatful. Sorry to be so detailed but thought it should be addressed in writing. More

Everyone was professional, friendly and very helpful. The Mitchell team did a great job of helping us pick the car with the best deal. Everyone was professional, friendly and very helpful. My son also bou The Mitchell team did a great job of helping us pick the car with the best deal. Everyone was professional, friendly and very helpful. My son also bought a car from them and recommended that we go to Mitchell. Because we were also very pleased with the service we got, we also recommended our parents to go see them. My mother-in-law also purchased a car from them. In the future we plan to take all our business to Mitchell. More

Legacy purchase Fred was wonderful and easy to work with. Very knowledgable about all the vehicles. Thanks to Fred he made it easy to purchase a Subaru easy after ha Fred was wonderful and easy to work with. Very knowledgable about all the vehicles. Thanks to Fred he made it easy to purchase a Subaru easy after having a Toyota for 13 years. More

excellent service , professional staff: Vinnie is a pleasure to work with -knowledgeable, courteous, stays on top of the situation and makes sure the work gets done pro , professional staff: Vinnie is a pleasure to work with -knowledgeable, courteous, stays on top of the situation and makes sure the work gets done properly More

Great experience Brian was incredibly knowledgable and helpful when I was looking for a Subaru. He patiently answered questions and I was very happy to work with him. Brian was incredibly knowledgable and helpful when I was looking for a Subaru. He patiently answered questions and I was very happy to work with him. More

Lease New Outback The experience was a very positive one. Rich assisted me in obtaining the vehicle I was interested in and I left with a price and product I couldn't b The experience was a very positive one. Rich assisted me in obtaining the vehicle I was interested in and I left with a price and product I couldn't be happier with. More

This was an appointment for routine service. The service was, as usual, very efficient. Everyone was very helpful and the wait was acceptable. I was very satisfied. I will certainly be back The service was, as usual, very efficient. Everyone was very helpful and the wait was acceptable. I was very satisfied. I will certainly be back for my next service visit. More

Very professional Great service, very courteous and my service came out to be less than the estimate. How often does that ever happen? I give them an A plus Great service, very courteous and my service came out to be less than the estimate. How often does that ever happen? I give them an A plus More

Subarú Lease I'm so happy with my decision to lease a Subaru. A 5 Star overall experience at the dealership. Very Friendly and informative. Best experience ever bu I'm so happy with my decision to lease a Subaru. A 5 Star overall experience at the dealership. Very Friendly and informative. Best experience ever buying or leasing. We love our Outback. Thanks Subaru More

Very Efficient I arrived without an appointment to have a headlight bulb replaced and Ogden was able to schedule my 30,000 mile check at the same time and gave me a I arrived without an appointment to have a headlight bulb replaced and Ogden was able to schedule my 30,000 mile check at the same time and gave me a spiffy new loaner for the day. Thank you. More