Mitchell Subaru

The service department is appallingly unprofessional and untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring untrustworthy. After confusion and delay when arriving for a scheduled appointment (they seemed to run the place as first come first served, ignoring service appointments), they charged 2X the quoted amount for brake fluid replacement, and diagnosed an oil leak as a $1800 head gasket replacement. Another highly reputable mechanic subsequently determined there is no head gasket leak, rather charged me $40 to replace an oil pressure switch. Mitchell also quoted over 2X what another dealer charges to make a duplicate remote key fob. I WILL NEVER let them touch my car again. More

I inquired about the car that saw through cars.com. The car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in w car was in stock and the internet description was accurate. Chris was very friendly and helpful. I felt the price that they gave me for my trade-in was fair considering its condition. There a couple of thing about the used car that they failed to mention but the price reflected the condition I suppose. The only problem I had is that I had to wait over an hour for the finance person to finish. Overall I would recommend the dealership. More

Traded in 2010 Outback that I had also purchased & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & had serviced at Mitchell. I liked the Outback but it was going off warrantee so I had them give me a trade-in price on a 2014 Forrester. The price & trade was right and very competitive with other dealers, & I like their low pressure approach so i decided to purchase it there. They did a great job of getting my car, prepping it, and steamlining the trade, paperwork, etc. My experience with Mitchell over the past 3 years was a major reason for me to purchase there again. More

sold me a used Mini Cooper with non functioning srs system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CA system (thats right no air bags in a Mini Cooper ) when I called them they sais too nbad so sad your from out of state.DO NOT TRUST THEM WITH YOUR CAR PURCHASE! More

i went in looking for a hard to find imprezza and was greeted by chris orszulak.he was very informative and helpful so much to the fact i took a car home the same day.mitchell is a great dealer and stron greeted by chris orszulak.he was very informative and helpful so much to the fact i took a car home the same day.mitchell is a great dealer and strongly reccomend. More

We liked the "no-pressure" sales approach where Drew and Chris listened to our needs and provided multiple options for the vehicles as well as for financing. We were very happy with the trade-in o Drew and Chris listened to our needs and provided multiple options for the vehicles as well as for financing. We were very happy with the trade-in on both of our vehicles and felt we treated extremely fairly. We have already recommended Mitchell to our friends! More

I would recomend this dealership very high for freindlyness . They took very good care of me from beginning to end. The only negative: you will get hit with a VIN # engraving charge on your gl freindlyness . They took very good care of me from beginning to end. The only negative: you will get hit with a VIN # engraving charge on your glass. I am sure this engraving was already there (on the vehicle when it was traded in) so I was annoyed that they put that in and never said a thing about it until I was there signing the papers with my wife. I said nothing because I did not want to upset her when she was so happy about the car. More

Chris Townsend contacted us by E-mail in responce to our online request for prices on a 2012 Subaru Outback with a 2008 Outback trade-in. Chris was able to offer the exact car we were look for and provide a online request for prices on a 2012 Subaru Outback with a 2008 Outback trade-in. Chris was able to offer the exact car we were look for and provide a reasonable trade-in range for our 2008. Working with Chris was a pleasaure and Greg provided meaningful advice in arriving at an "out the door price". Edward processed all the final paperwork in a busness like manner and we drove home the car we wanted at the price we wanted to pay. More

I never imagined that purchasing a vehicle could be such a pleasant experience. Greg is friendly and helpful and exudes trustworthiness. He bears no resemblance whatsoever to a stereotype of a car salesman. a pleasant experience. Greg is friendly and helpful and exudes trustworthiness. He bears no resemblance whatsoever to a stereotype of a car salesman. I purchased a new Outback Limited and am very pleased with the price I paid and the trade-in value of my car. If you live in Western Mass and are interested in a Subaru, I'd take a drive down to Canton to see Greg and Gary. More