Mitchell Volvo of Simsbury

Steve provided excellent service with a loner car which was appreciated. Very efficient vehicle was ready on time. Staff is always courteous and are always helpful. Repair are always explained thoroughly was appreciated. Very efficient vehicle was ready on time. Staff is always courteous and are always helpful. Repair are always explained thoroughly More

DO NOT go to this dealership.I had a terrible experience DO NOT go to this dealership. I had a terrible experience when trying to buy a CPO Volvo XC60. I set up an appointment with a person named Dani Do DO NOT go to this dealership. I had a terrible experience when trying to buy a CPO Volvo XC60. I set up an appointment with a person named Dani Donato after finding the car advertised online. When I went to the dealership, a woman named Alane Comerford showed me the vehicle-Dani was not there. I went back again in the afternoon and made the decision to purchase the car. The Finance person-Dominic Paternostro was extremely pushy for me to decide the financing in his office that night. It was Thursday evening-I wanted a day to think about my finance options, so I put the maximum deposit down, signed the contract and planned to go back on Monday to finalize the deal. That night, after being asked a question about a dent in the car, Dominic sent an incredibly unprofessional text telling me the car was not for me and told me they would refund me my nonrefundable deposit. On Saturday evening at 5PM (two days after I signed the contract), I received a text from Dominic telling me that they were not honoring our contract and that they would be refunding my deposit. His pre-text for this breach was that I had not finalized my financing with them. Almost immediately the car was back on their website for more than our agreed upon purchase price.The contract never stated I had to finalize the financing within 5 days. Dominic and his staff are incredibly rude and lack integrity. It was a horrible and very stressful experience and will never go back to this dealership. They treat their customers like they do not want their business and the whole process seemed very sketchy. More

Awesome experience! This was as easy a car buying experience as you could hope for! Came in on Saturday and found the car we wanted. They don’t really negotiate but the asking price was better than w experience as you could hope for! Came in on Saturday and found the car we wanted. They don’t really negotiate but the asking price was better than we had found anywhere so that was okay. Dominic is their paperwork guy and made it easy and understandable and we had some laughs. Next thing you know we drive home in our new XC60 and couldn’t be happier. From the minute we walked in we were treated with respect and they made the experience something enjoyable. We will definitely recommend them to our family and friends! More

They did an excellent job on repair of damage to my 2020 Range Rover Sport tailgate and camera from a rear end accident. Also helped me with rental arrangements. Very satisfied! Range Rover Sport tailgate and camera from a rear end accident. Also helped me with rental arrangements. Very satisfied! More

Mitchell Volvo of Simsbury gives excellent service. They go above and beyond to be sure you are well taken care of. The concierge service is so helpful. They also returned my car all vacuumed and washed. I go above and beyond to be sure you are well taken care of. The concierge service is so helpful. They also returned my car all vacuumed and washed. I recommended them to my all my friends and family. I would never go anywhere else. More

Always courteous and professional. There should not be a word minimum...surveys take time and folks want to get thru them as quickly as possible....now I’ve met the word minimum! Also, FB has become too o word minimum...surveys take time and folks want to get thru them as quickly as possible....now I’ve met the word minimum! Also, FB has become too omnipresent where they have infiltrated companies like yourself to ask people to use FB “for everything”. They have become a conglomerate who are controlling our lives on social media which isn’t turning out very well. Don’t be a puppet.... More

The service was amazing beginning to end. Steve or Steven was very friendly n courteous also the young man that helped with the loaner n when I went to pick I’m the car. He waited after hours because I was r was very friendly n courteous also the young man that helped with the loaner n when I went to pick I’m the car. He waited after hours because I was running a little late after closing time More

Purchased a brand new 2021 Volvo T5 in under 24 hours, everything was smooth quick and easy. Jessica walked me through all the settings in the car so I was comfortable when I left the dealership. everything was smooth quick and easy. Jessica walked me through all the settings in the car so I was comfortable when I left the dealership. More

Sales experience was decent, but service was poor. Not done on time, initial repair didn't solve issue. I stopped taking our car there for service, warranty or other. I expected a better experience from done on time, initial repair didn't solve issue. I stopped taking our car there for service, warranty or other. I expected a better experience from a mid level dealership. More

As always superior customer service . Valet service a plus since I’m a caregiver to family member. My XC 70 returned same day and appreciate the wash. plus since I’m a caregiver to family member. My XC 70 returned same day and appreciate the wash. More