Mitchell Volvo of Simsbury

Appalling customer service. I called the sales department to make an appointment to see a specific vehicle as I was traveling from over an hour away. The person who answered the phone could not tell me anyth to make an appointment to see a specific vehicle as I was traveling from over an hour away. The person who answered the phone could not tell me anything about the vehicle but took my name and number and I scheduled a Saturday appointment. I specifically asked if the car was sold (between Wednesday and Saturday), if they could please let me know as I would be traveling from a distance. The sales manager did return my first call and I was not able to answer at the time, but called back within 5 minutes. No answer, so I left a message. I never received a callback. I tried calling twice the next day, no answer, no callback. The day of my appointment, I thought it best to check online and the car was no longer listed. I called as I was on my way to the appointment (about 20 minutes into my drive, in addition, I had moved several person appointments on this day to drive to Simsbury). This time someone answered the phone and told me "sorry, it sold yesterday". I would not recommend this Volvo dealer. More

We recently bought a car with this dealership and the afterwards communication it's difficult. We call for updates of when car will be ready but nobody seems to know in which stage car is and can't advis afterwards communication it's difficult. We call for updates of when car will be ready but nobody seems to know in which stage car is and can't advise on expected delivery date. It is so frustrating, spending a significant amount of money on a great car and not being able to know when we'll be able to have it. More

I took my car in for a problem and also regular maintenance service. The problem was determined to be that I had a very worn tire and needed to have them replaced. This was done BUT no regular main maintenance service. The problem was determined to be that I had a very worn tire and needed to have them replaced. This was done BUT no regular maintenance was performed. I now have to go back for another appointment. Also I had to call to finally find out when my tires were replaced. They claimed they had called me several times but my phone shows no record of them attempting to call. Either way this falls far below the standards we have come to expect from Volvo. After my warranty runs out I will find another dealership to deal with More

Although I was very sad to see the Torrington CT dealership close, I have been pleased with the service I have received at the new dealership, despite it being a distance from my home. Jeff Schmahl dealership close, I have been pleased with the service I have received at the new dealership, despite it being a distance from my home. Jeff Schmahl and Steve Norton are the main reason that we decided to come to this location. More

This is a good dealership. They fix issues right the first time. Everyone is good to deal with and they explain what is going on with the vehicle. Thank you. first time. Everyone is good to deal with and they explain what is going on with the vehicle. Thank you. More

This is our first time going to this dealership as it’s the first time we owning a Volvo. The atmosphere was friendly and clean and the service took longer but that is what you get when you go to big deale the first time we owning a Volvo. The atmosphere was friendly and clean and the service took longer but that is what you get when you go to big dealerships. I still recommend visiting Mitchell Volvo and Simsbury Connecticut. More

It is a pleasure to deal with Saab service staff. I trusted Rick P. to care of my car in the past- he always did an outstanding job! It looks like after reorganization the new people are very efficie trusted Rick P. to care of my car in the past- he always did an outstanding job! It looks like after reorganization the new people are very efficient and helpful as well👍 More

Friendly and ever so helpful staff. my car is always ready when they predict and clean as a whistle!! I will always use Mitchell Volvo for my dealer. ready when they predict and clean as a whistle!! I will always use Mitchell Volvo for my dealer. More

Overall the buying process went very smoothly. Staff is very professional. I had been looking for another XC70 to replace my 2008 version that had high mileage and found a great 2015 version here. very professional. I had been looking for another XC70 to replace my 2008 version that had high mileage and found a great 2015 version here. More

Mitchell is a very professional well-run operation. They made buying a Volvo an excellent choice Couldn’t be happier with the car and the process made buying a Volvo an excellent choice Couldn’t be happier with the car and the process More