Mitchell Volvo of Simsbury

Mitchell Review The staff was friendly, knowledgable, honest, and fair. They answered all my questions and always returned my calls within minutes. This is my first V The staff was friendly, knowledgable, honest, and fair. They answered all my questions and always returned my calls within minutes. This is my first Volvo, what a great vehicle. I look forward to a great car and dealer experience. More

Friendly service advisers Looking out for my interest the adviser where friendly the Forman had my interest in mind service was very complete new loner car service is close Looking out for my interest the adviser where friendly the Forman had my interest in mind service was very complete new loner car service is close to my home More

Repair Great shuttle service. Your staff does not have a big turnaround. They are able to work on my Saab and have parts readily available. I would recommend Great shuttle service. Your staff does not have a big turnaround. They are able to work on my Saab and have parts readily available. I would recommend this service for repairs. More

Best Saab service in New England Truly experienced and excellent advice and service. They know the value of loyalty and are very aware of what is the right thing for the customer. Truly experienced and excellent advice and service. They know the value of loyalty and are very aware of what is the right thing for the customer. Visit Rick at Mitchell Volvo/Saab. A true gentleman More

Excellent Service Rick, the Manager, is awesome- organized, skilled and knowledgeable, and caring. I would never go to another Dealer-I trust Mitchell with my car safet Rick, the Manager, is awesome- organized, skilled and knowledgeable, and caring. I would never go to another Dealer-I trust Mitchell with my car safety and all work performed on my vehicle. More

Great service! Greeted with exceptional service and over exceeded my expectations by over delivering on their word and completing my service work in quick time. Gre Greeted with exceptional service and over exceeded my expectations by over delivering on their word and completing my service work in quick time. Great work! More

Quick easy and friendly I only brought the car in for a recall so I can't comment on price. The person whom I dealt with on the phone seemed to be the same person I dealt wit I only brought the car in for a recall so I can't comment on price. The person whom I dealt with on the phone seemed to be the same person I dealt with in person and he was friendly and efficient. More

Volvo Service Excellent service, friendly and accommodating. I have always had good care and I usually need a loaner and have always been able to work it into my s Excellent service, friendly and accommodating. I have always had good care and I usually need a loaner and have always been able to work it into my schedule. More

Addressed recall of airbag First time to Mitchell as I own a '06 Saab that had the Takata airbag recall. Walked in to set up an appointment but they said they could do in right First time to Mitchell as I own a '06 Saab that had the Takata airbag recall. Walked in to set up an appointment but they said they could do in right away and only take 20 minutes! What a surprise. If I lived closer, I would look to Mitchell to regularly service my car. More

Caveat Emptor ("let the buyer beware.")- Poster Child Mitchell Auto Group (MAG) is the epitome of Caveat emptor which is a Latin term that means "let the buyer beware." I can’t complain about the purch Mitchell Auto Group (MAG) is the epitome of Caveat emptor which is a Latin term that means "let the buyer beware." I can’t complain about the purchased vehicle’s value of quality + price. However, the overall experience was a blend of bait and switch, unsavory practices. For example, initial mileage quoted on the site was off by 200 miles. Unethically, When I gave them a check to hold the vehicle. Their “top” salesman stated, “We will store the car and no one will drive it.” When I came to pick it up, it had additional 20+ miles on it, no explanations or apologies. This is one example of their culture of contrast and contradictions. Unprofessionally, when you provide an itinerary and fly in to pick up your car but, they still have you waiting for an hour at the airport. Deceitful, Mr. Ernie P. told me, the car had everything throughout the process, when I asked for the car’s extra key. Surprisingly, they did not have it, which will cost me $500+. Honestly, they didn’t sell me a car, I bought it based on its value. It wasn’t the warmth of the experience, which was cold and distant. Sadly, Mitchell Auto Group still practices old school sales tactics on global stage (internet), where a customer have voice to warn fellow consumers. This is my gift to future MAG customers, approach with caution and trust your instincts with them, who lacks understanding building customer relations goes beyond $$$. I wish MAG nothing but success and prosperity in the future….and morals, ethics and values. More