Courteous, patient, knowledgeable, when he doesn’t know something, seeks out answers, helps problem solve credit freeze, explains well, personable.
When Brad approached me asking how he could help, I asked him if I had to repeat myself all over again as to what I wanted, what was offered to me etc. by Adriane in our telephone discussion earlier in the day. It would have helped had the manager filled him in on our telephone discussion and her offer so that my time was not wasted. Then, Brad could have personalized his approach more, revealing good communication between management and staff. Such as, “Adriane told me you were interested in a used vehicle although we don’t have any more 2017s and, possibly a new vehicle, are there any particular features you want or need?” Adriane then did come out and speak briefly, friendly, telling me about. Gray vehicle, which is what I prefer. Then Brad took over very nicely.