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Modern Toyota

Winston-Salem, NC

4.7
1,315 Reviews

3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,315 reviews

April 09, 2026

I came in an hour early. . asked if they would be able to service my car and they said of course More

by Angelbaby4123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
April 09, 2026

They are always running behind. They tell you one time and then don't tell you until they are an hour late that it's going to be even later. More

by mickeyk5847
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Crowley
Apr 09, 2026 -

Modern Toyota responded

Thank you for sharing your experience with us, Mickey. We understand how frustrating it can be when there are delays, and we appreciate your feedback regarding our scheduling. Our team strives to keep our customers informed and improve our service. If you have further concerns, please feel free to reach out to us directly at Modern Toyota. Your satisfaction is important to us. The Modern Toyota Team

April 09, 2026

Bought here new. Only place that we have work on our Highlander. Friendly service, respectful and knowledgeable. More

by t_surratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene
April 08, 2026

Every time I come here for service, this dealership is a disappointment. I get free maintenance here through my new car purchase, but it is so bad, I am tempted to pay to go somewhere else. For example, I More

by Ldww
Recommend Dealer
No
Employees Worked With
Courtney Crowley
Apr 08, 2026 -

Modern Toyota responded

Thank you for sharing your experience. We understand how important it is for service appointments to align with your schedule and for timing to be communicated clearly. At Modern Toyota, we focus on providing organized service visits and helpful updates so customers can plan with confidence, and your feedback is valuable as it helps us review our scheduling and communication practices to make the service process more seamless. If you’d like to talk more about your visit, please contact us directly. We are committed to delivering a smoother, more timely, and customer-focused service experience. The Modern Toyota Team

April 07, 2026

Time to complete anything there is ridiculous… waited over 2 hours just to get car inspected even though I had an appointment. Also was told I needed new tires despite just buying the car from them in De More

by abullock06ec
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Crowley
Apr 07, 2026 -

Modern Toyota responded

Thank you for sharing your experience. We understand your concerns regarding the time it took to complete your inspection and the guidance provided about your tires. At Modern Toyota, we aim to ensure every service visit is efficient and that customers receive clear, accurate information about their vehicle. Your feedback helps us evaluate how we schedule appointments and communicate recommendations, so we can make the process as smooth and helpful as possible. Please feel free to contact us directly if you’d like to discuss this further. We are committed to providing a more timely, organized, and positive service experience for all customers. The Modern Toyota Team

March 26, 2026

Always friendly. Very knowledgeable. Honest. I guess my only complaint would be that it usually takes quite a while to get everything done. With that said, we wo More

by wburton308
Workmanship
Recommend Dealer
Yes
Employees Worked With
Seth
Mar 26, 2026 -

Modern Toyota responded

Thank you for your feedback! We appreciate your kind words about our team's friendliness, knowledge, and honesty. It's great to hear that you chose to bring your two Toyotas to Modern Toyota. We understand that wait times can be an inconvenience, and we continually strive to improve our service efficiency. We hope to see you again soon! The Modern Toyota Team

March 23, 2026

Great sales and service staff. Cami the scheduler is great too. Mr Beck in service is great More

by keithbandman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr beck, Courtney Crowley
Mar 23, 2026 -

Modern Toyota responded

Thank you for your review, Keith! We appreciate your kind words about our sales and service staff. It's great to hear that Cami and Beck made a positive impact on your experience. We look forward to welcoming you back to Modern Toyota soon! The Modern Toyota Team

March 23, 2026

Very clean. Employees were very helpful. Would recommend. Been coming here for years. Good experience. More

by Jameskiss1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ginger
Mar 23, 2026 -

Modern Toyota responded

Thank you, James! We’re pleased to hear you’ve had a great experience at Modern Toyota and appreciate your kind words about our clean facility and helpful employees. Your recommendation means a lot to us. We look forward to welcoming you back for many more years to come! The Modern Toyota Team

March 23, 2026

Incredibly friendly service, maintenance was completed quickly and with the upmost care. Will return for all service needs. More

by dwaynelewis936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Mar 23, 2026 -

Modern Toyota responded

Thank you for your review, Dwayne! We’re happy to hear that you experienced incredibly friendly service and that your maintenance was completed quickly and with care at Modern Toyota. We look forward to assisting you with all your future service needs! The Modern Toyota Team

March 23, 2026

The salesmen and service dept are very friendly and helpful. I would highly recommend this dealership. More

by Ny2ncboop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Mar 23, 2026 -

Modern Toyota responded

Thank you for your review! We’re glad you found our sales and service teams at Modern Toyota friendly and helpful. Your recommendation means a lot to us. We look forward to assisting you again in the future! The Modern Toyota Team

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