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Modern Toyota

Winston-Salem, NC

Overview
Reviews
Vehicles
4.8
1,152 Reviews
Call Dealership (336) 785-3100
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3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,152 reviews

June 19, 2025

This is the best Toyota Dealership! Everyone is very friendly and helpful! Thanks for the excellent service! ❤️ More

by warlickj631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 20, 2025 -

Modern Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience at Modern Toyota and that our team provided you with friendly and helpful service. We appreciate your kind words and look forward to seeing you again soon! Best, The Modern Toyota Team

June 18, 2025

Very friendly and professional. I had a little wrist but I didn't have an appointment. More

by Nctarjdh87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy, Courtney Crowley
Report | Print
Jun 18, 2025 -

Modern Toyota responded

Thank you for your kind words! We appreciate your feedback and are glad to hear that you had a friendly and professional experience with us at Modern Toyota, even without an appointment. We look forward to welcoming you back for any future visits! Best, The Modern Toyota Team

June 18, 2025

Best customer service, very friendly, from the greeting when you arrive to when you walk out the door More

by pandacoll2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reno Voss
Report | Print
Jun 19, 2025 -

Modern Toyota responded

Thank you for your wonderful feedback! We truly appreciate your kind words about the customer service you received at Modern Toyota. It’s great to hear that our team made such a positive impression from the moment you arrived. We look forward to welcoming you back on your next visit! Best, The Modern Toyota Team

June 18, 2025

I’ve dealt with this dealership 15+ years! Great dealership! Service dept is top notch! More

by Happy Toyota Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reno Voss
Report | Print
Jun 19, 2025 -

Modern Toyota responded

Thank you for your wonderful feedback! We truly appreciate your kind words about the customer service you received at Modern Toyota. It’s great to hear that our team made such a positive impression from the moment you arrived. We look forward to welcoming you back on your next visit! Best, The Modern Toyota Team

June 17, 2025

Quality dealership with professional staff. The only place I take my Highlander for service. High recommended. More

by daf1108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 17, 2025 -

Modern Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you trust Modern Toyota with your Highlander and appreciate our professional staff. Your recommendation means a lot to us. We look forward to welcoming you back for your next service! Best, The Modern Toyota Team

June 16, 2025

I always have great service at this location. Everyone is always so nice and accommodating! More

by dakotahutchins01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 16, 2025 -

Modern Toyota responded

Thank you for your wonderful review! We truly appreciate your kind words about the service you receive at Modern Toyota. Our team strives to provide a welcoming and accommodating experience for all our customers. We look forward to seeing you again soon! Best, The Modern Toyota Team

June 12, 2025

Really good and honest service department. My service coordinator Steven takes good care of my car’s needs. More

by LP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 12, 2025 -

Modern Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience with our service department at Modern Toyota. It's great to know that Steven has been taking such good care of your car's needs. We appreciate your trust in us and look forward to assisting you again in the future! Best, The Modern Toyota Team

June 12, 2025

I had a 9:30 appointment on June 5 to just get a new key made. Shouldn’t take long wouldn’t you think? Think again. I was there almost 3 hours and I had an appointment. No excuse to be that far behind More

by LG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mr Beck
Report | Print
Jun 13, 2025 -

Modern Toyota responded

Thank you for sharing your experience with us. We understand that waiting for an extended period, especially with a scheduled appointment, can be frustrating. At Modern Toyota, we strive to ensure timely and efficient service for all our customers. Your feedback is valuable, and we appreciate you bringing this to our attention. If you have further concerns or would like to discuss your visit, please feel free to reach out to us directly. We hope to improve your experience in the future. Best, The Modern Toyota Team

June 11, 2025

Have an issue with paint peeling. Communication problem within company prolonged repairs. Very stressful experience More

by genomc51.gm
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ken , Courtney Crowley
Report | Print
Jun 12, 2025 -

Modern Toyota responded

Thank you for sharing your experience. We understand your concerns regarding paint peeling and how communication problems prolonged your repairs. At Modern Toyota, we aim to provide clear communication and timely service, and your feedback highlights important areas for improvement that will be shared with the appropriate team for review. If you'd like to discuss your visit further or address your concerns, we encourage you to reach out directly. Your satisfaction is important to us. Best, The Modern Toyota Team

June 06, 2025

Buying a car is very easy and comfortable! Getting it serviced for an oil change shouldnt take almost 2 hrs had an appointment at 12:15 is 1:30 and im still waiting! No one has approached me t More

by armandol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Report | Print
Jun 09, 2025 -

Modern Toyota responded

Thank you for your feedback. We appreciate your experience with purchasing a car at Modern Toyota and are glad to hear it was easy and comfortable. However, we understand your concern regarding the service wait time and lack of communication during your oil change appointment. We value your input and will work to ensure that our service team improves in these areas. If you have further concerns, please feel free to reach out to us directly. We hope to serve you better in the future! Best, The Modern Toyota Team

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