Modern Toyota

Men in service area are always very polite. Cleaning guy was polite and helpful. Love app to be able to make appointments for service Cleaning guy was polite and helpful. Love app to be able to make appointments for service More

Great service and great experience all , especially the lobby with refreshments and multiple charging areas lobby with refreshments and multiple charging areas More

Wonderful service in all areas from sales to service. TOP NOTCH!! You'll never regret going here TOP NOTCH!! You'll never regret going here More

they have best service department anywhere,and Reno is the best service advisor,he has give great service for over 15 years. the best service advisor,he has give great service for over 15 years. More

My appointment time was as scheduled and they had time for an extra service today. for an extra service today. More

Great courteous Service. All work done on the time with integrity. clean facilities with friendly service. All work done on the time with integrity. clean facilities with friendly service. More

Dealership made room for me on my day off so I didn’t have to wait on tires and make another trip to town. All service people are friendly and nice. have to wait on tires and make another trip to town. All service people are friendly and nice. More

I’ve been a Modern Toyota customer since buying my wife’s car here in 2020, and since then I’ve trusted them with all of our service needs. Overall, I’m satisfied with the quality of their work and customer car here in 2020, and since then I’ve trusted them with all of our service needs. Overall, I’m satisfied with the quality of their work and customer service. Their prices are a little higher than some other shops, but I understand that quality service comes at a cost. My main concern during the last two to three years has been the wait time. From 2020 to 2023, most of my service visits took around an hour. Recently, even a simple inspection has sometimes taken 3 to 4 hours. I also normally request my annual inspection during my June or July maintenance because my registration renewal is the following month. This worked perfectly in previous years, but recently I’ve had to return again for the inspection. On my last visit, I was told that the inspection had been completed but had “expired after 30 days.” That explanation was confusing because NCDMV states that an inspection can be performed up to 90 days before the vehicle’s registration expires. https://www.ncdot.gov/dmv/title-registration/emissions-safety/Pages/safety-inspections.aspx I still trust Modern Toyota and want to continue bringing our cars here. I simply hope the scheduling, wait times, and communication around inspections improve so the service experience returns to the level I remember from earlier years. More

Got me the exact truck that I wanted, and provided great customer service by Ian and his whole team. customer service by Ian and his whole team. More