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Modern Toyota
Winston-Salem, NC
1,395 Reviews
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August 19, 2026
Good morning. Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve shared photos of the damage and provided corrective options. Steve was attentive and put me at ease during my time at Modern Toyota (Winston-Salem). More
by tmaxwell7684
Employees Worked With
Steve
August 17, 2026
Nice waiting room, with phone chargers and complimentary beverages, friendly employees. I am writing this as my car is being serviced. The 3 stars is because I had a service appointment at 9:30 am and they beverages, friendly employees. I am writing this as my car is being serviced. The 3 stars is because I had a service appointment at 9:30 am and they updated me at 11:30 am that they just got my car into service bay. So the wait time today is unsatisfactory, hopefully this is not the norm. More
by Loganchid
Employees Worked With
Courtney Crowley
August 17, 2026
Dealer Negligence, Unresolved Warranty Issues, and False Advertising. I purchased a brand new 2026 Toyota Camry from Modern Toyota in Winston-Salem in October 2025, and the experience has been completely Advertising. I purchased a brand new 2026 Toyota Camry from Modern Toyota in Winston-Salem in October 2025, and the experience has been completely unacceptable. I am dealing with severe issues regarding both false advertising and blatant service negligence. Issue 1: False Advertising on MPG* The 2026 Camry is heavily advertised as getting 48-52 MPG. Since day one, I have strictly driven in ECO mode and used Premium fuel, yet I am only getting around 38 MPG. I am losing roughly 110 miles per tank compared to what was sold to me. I contacted Toyota Corporate over 3 months ago to report this issue, and they have completely ignored me. No solution, no follow-up. Issue 2: Dealer Negligence & Manufacturing Defect (Tires) My car currently has only 15,000 miles. The tires are already completely bald, on the inside edges, and the car makes a terrible road noise. Modern Toyota performed the tire rotations on my first two service at 5 thousand milles recommended by them, and they NEVER mentioned a need for an alignment or abnormal tire wear on their Multi-Point Inspections. Now, on the 3rd visit, they suddenly claim I need to buy new tires out of pocket. This is either a factory alignment/manufacturing defect (which my sister also experienced with her car, and her dealership rightfully replaced her tires under warranty), or it is sheer negligence by Modern Toyota's technicians for failing to identify and warn me about the alignment issue during the previous services. I am not paying out of pocket for a factory defect or a dealership's failure to do their job. I expect Modern Toyota and Toyota Corporate to step up, replace all 4 tires under warranty, perform a proper alignment, and properly diagnose the fuel consumption issue immediately. If this is not resolved, I will be escalating this matter to the NC Attorney General for consumer fraud and filing a formal complaint with the BBB Auto Line. More
by Samuel Machado
Employees Worked With
I will update this review shortly.
August 13, 2026
I feel secure and relaxed at this dealership. The service personnel are so helpful and after coming for several years they recognize and call me by name. It is a comfortable and relaxing place t The service personnel are so helpful and after coming for several years they recognize and call me by name. It is a comfortable and relaxing place to sit and wait for your service to be finished. Alan Beck is the very best to make me feel that he is working for me Ann Cook More
by abc27238
Employees Worked With
Alan Beck
August 04, 2026
Landon has been a pleasure to work with. He has made this buying experience very nice. I have always driven a Honda and now I’m all about Toyota! Dealership is clean and nice. I would re He has made this buying experience very nice. I have always driven a Honda and now I’m all about Toyota! Dealership is clean and nice. I would recommend Landon and Toyota 100%. More
by Kwatkins27
Employees Worked With
Landon Walsh
