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Modern Toyota

Winston-Salem, NC

4.7
1,368 Reviews

3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,368 reviews

July 03, 2026

Bought a brand new car here 4 months ago and come down here to get a broken trunk latch fixed for them to tell me they don't keep the parts here that it'll have to be ordered and they can't fix it if it's More

by Bowlinkaylee21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Jul 03, 2026 -

Modern Toyota responded

Thank you for sharing your experience with us, Kaylee. We understand your frustration regarding the trunk latch issue and the inconvenience caused during your visit to Modern Toyota. We appreciate your feedback. Please reach out to us directly so we can discuss your concrerns further. Your satisfaction is important to us, and we hope to uphold the standards you expect from us. The Modern Toyota Team

July 03, 2026

Came in for a mechanical concern and they took care of my SUV very well! Seth, my Service Advisor (⭐️ ⭐️⭐️⭐️⭐️ for this guy, by the way) kept me posted and made me aware of the repair progress. The rest of t More

by ZER01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth
Jul 03, 2026 -

Modern Toyota responded

Thank you for your fantastic review! We’re pleased to hear that you had such a positive experience with us at Modern Toyota. Seth, Arty, and Anton will be delighted to know they made your visit enjoyable and will be glad you were happy with the service on your SUV. It’s great to hear you returned for servicing on your Toyota Tundra as well! We appreciate your kind words about our clean facility and showroom. We look forward to seeing you again soon! The Modern Toyota Team

June 26, 2026

Dealer charges for oil change plus tax, which they could not tell me. And then they add a shop charge. More

by Bobdcleary
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Courtney Crowley
Jun 26, 2026 -

Modern Toyota responded

Thank you for taking the time to share your feedback, Bob. We understand your concerns regarding the pricing breakdown for your oil change visit at Modern Toyota, including taxes and additional shop charges. Our team aims to provide clear and upfront service pricing information before work is completed. Please contact us so that the details of your visit can be reviewed further. We are committed to improving clarity in service pricing and making cost explanations more straightforward. The Modern Toyota Team

June 26, 2026

Your service is excellent; the staff at this dealership are very friendly, and it is very easy to get an appointment with you. Thank you very much for your prompt and courteous service. More

by luiguivao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Lawrence, Courtney Crowley
Jun 26, 2026 -

luiguivao responded

Yes !

June 25, 2026

Very helpful staff. Very easy experience. Felt as though they knew what they were doing. Will recommend. More

by davidnsumner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rebecca Hyney
Jun 26, 2026 -

Modern Toyota responded

Thank you for your kind words, David! We’re thrilled to hear that you had a helpful and easy experience with our staff at Modern Toyota. Your recommendation means a lot to us, and we look forward to serving you again in the future! The Modern Toyota Team

June 25, 2026

Rich provided excellent service and maintained contact throughout the visit. Excellent experience with service. I recommend this dealer More

by nc.tanker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich
Jun 26, 2026 -

Modern Toyota responded

Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our service crew at Modern Toyota and that Rich took such good care of you. Your recommendation means a lot to us! Our team looks forward to welcoming you back for your next visit. Best, The Modern Toyota Team

June 20, 2026

Good buying process. So far the service is good. The dealer contacted me to schedule service. More

by mandelstamm
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mujib Rahmani
Jun 20, 2026 -

Modern Toyota responded

Thank you for the positive feedback! We're glad to hear you had a good buying process at Modern Toyota and that our service team reached out to you. We appreciate your support and look forward to assisting you again soon. Best, The Modern Toyota Team

June 18, 2026

es un ambiente agradable me atendieron super bien y mientras espere en su sala con mi computadora el ambiente muy agradable buen trato y servicio excelente More

by isabelfuenmayor74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
anton bronson
Jun 18, 2026 -

Modern Toyota responded

¡Gracias por tu amable reseña, Isabel! Nos alegra saber que disfrutaste del ambiente y recibiste un excelente servicio en Modern Toyota. Siempre estamos aquí para asegurarnos de que tu experiencia sea positiva. ¡Esperamos verte pronto! Best, The Modern Toyota Team

June 17, 2026

I had a great buy experience with Modern Toyota! The Salesperson was very thorough and went over all the options, so I received exactly what I wanted. they even delivered the car to me and took my o More

by Susan R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not have a name
Jun 18, 2026 -

Modern Toyota responded

Thank you, Susan! We truly appreciate your kind words about your buying experience at Modern Toyota. It's wonderful to hear that our salesperson was thorough and helped you get exactly what you wanted, including the delivery of your new car! We're also glad that you found our service center to be exceptional and professional. Your satisfaction means a lot to us. Our team looks forward to assisting you again in the future! Best, The Modern Toyota Team

June 17, 2026

Came in for the first service and everyone was so nice in answering all of my questions! More

by wld2835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Jun 18, 2026 -

Modern Toyota responded

Thank you for your wonderful review! We're thrilled to hear that our staff at Modern Toyota was able to assist you with your first service and answer all of your questions. We strive to provide exceptional customer service, and your feedback means a lot to us. Our team looks forward to seeing you again for your next visit! Best, The Modern Toyota Team

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