Modern Toyota

I would leave 0 stars if possible relative to the service department at Modern Toyota. Driving my 3rd 4Runner and 2nd Avalon, visiting this service department is the most frustrating process of enjoying a To department at Modern Toyota. Driving my 3rd 4Runner and 2nd Avalon, visiting this service department is the most frustrating process of enjoying a Toyota. A 2023 4Runner in shop today for oil change and tire rotation was booked online and confirmed booking with service advisor on phone as well. Arriving for appointment learning I should expect to be here 2 hours because of vehicles in front of me and then learning the service wasn’t booked correctly despite my effort to confirm. Additionally, the estimate of $144 for an oil change (tire rotation should be free as tires purchased here). In questioning the estimate, advisor hadn’t realized tires were purchased here. after 20+ years of loyalty to this dealership, the Service experience is pathetic. I’ll enjoy the free tire rotations and service my Toyotas elsewhere from now own. Fowler family and Modern Service, you can do better. More

Every experience here has been for different services but always exceptional customer care ! I look forward to returning each time. always exceptional customer care ! I look forward to returning each time. More

The dealership has unlimited coke and unlimited Diet Coke, and unlimited water. An the vending machine has great snack items. Coke, and unlimited water. An the vending machine has great snack items. More

Very efficient and prompt service. Keeps you informed about the status of your vehicle. Waiting area very nice. Keeps you informed about the status of your vehicle. Waiting area very nice. More

I had one of the worst customer service experiences at Modern Toyota—which is incredibly disappointing considering I bought my 4Runner there. I scheduled an oil change appointment over a month in advan Modern Toyota—which is incredibly disappointing considering I bought my 4Runner there. I scheduled an oil change appointment over a month in advance. A week ago, I called to confirm—everything was fine. Then they called me again the day before to reconfirm. I even asked specifically if I could be first in line, and I was told to arrive early. So I did exactly that. I drove over an hour from Charlotte and arrived at 7:15 AM for my 8:00 AM appointment. When I got there, I was told by Scott Beckwith, very rudely—that I had no appointment. Instead of trying to help or figure out what went wrong, the employee told me that since I didn’t have an email confirmation, I would be placed at the end of the list. I showed him proof of the phone call from the day before—it didn’t matter. The attitude remained dismissive and disrespectful. To make things worse, by 8:30 AM there was still no manager on duty to address the situation or provide any kind of resolution. Mistakes happen—but this was a complete failure in customer service, organization, and accountability. After buying a vehicle from them and making the effort to drive that far, I expected at least basic professionalism. More

This is the first business I've been to where they have a fridge with free water and drinks, a nice lady that comes around with a basket of snacks, everyone is very friendly and efficient. Their lobby is fridge with free water and drinks, a nice lady that comes around with a basket of snacks, everyone is very friendly and efficient. Their lobby is huge with lots of seating. And it's not like other places where the chairs are tight together. You have plenty of space. Highly recommend coming here! More

I have always been completely satisfied with this dealership. The service department has always got me in and out very quickly for my oil changes and tire rotations. This is my 4th new car I’ve purch dealership. The service department has always got me in and out very quickly for my oil changes and tire rotations. This is my 4th new car I’ve purchased from Modern Toyota and I’ve always been pleased with the cars I’ve bought here. One thing I like is that I always get the same service adviser (Rene Lugaro) and he has always been very professional but at the same time very friendly. I’ve never once questioned any thing he has discussed with me concerning my car. I would highly recommend Modern Toyota! More

I love coming to this dealership for my car services and when I need to purchase a new vehicle. I actually bought my 2025 RAV4 Hybrid here. The Management, the Sales Agent, and Service employees are always when I need to purchase a new vehicle. I actually bought my 2025 RAV4 Hybrid here. The Management, the Sales Agent, and Service employees are always helpful and happy to work with you. Also, the lounge is very nice and clean. More

Coming for a service to Modern Toyota is a pleasure. Friendly and knowledgeable stuff, service in timely manner! I highly advice it! Friendly and knowledgeable stuff, service in timely manner! I highly advice it! More

I came in an hour early. . asked if they would be able to service my car and they said of course . asked if they would be able to service my car and they said of course More