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Modern Toyota

Winston-Salem, NC

4.8
1,196 Reviews

3178 Peters Creek Parkway

Winston-Salem, NC

27127

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Showing 1,196 reviews

August 26, 2025

Excellent customer service as always. Mr. Voss is an excellent Service Advisor and always friendly. More

by DAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reno Voss
Aug 27, 2025 -

Modern Toyota responded

Thank you for your wonderful review, Davis! We're thrilled to hear that you had an excellent experience with us at Modern Toyota. It's great to know that Mr. Voss provided you with friendly and outstanding service. We look forward to seeing you again soon! Best, The Modern Toyota Team

August 25, 2025

Drove 2 hours in past to get service here. Great customer care. 4 vehicles purchased since 1990's. Complaints? None!! Understandable technical explanations and visuals from service techs and p More

by Bethelba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene' Lugaro
Aug 25, 2025 -

Modern Toyota responded

Thank you for your wonderful review! Our team is delighted to hear about your positive experiences with Modern Toyota over the years. It’s great to know that our customer care, technical explanations, and the ability to pop in for assistance have made such a difference for you. We truly appreciate your loyalty since the 1990s. Looking forward to seeing you again soon, and please don't hesitate to reach out whenever you need help! Best, The Modern Toyota Team

August 20, 2025

Brought my 19 year old sons 3 week old 2025 GR86 into the service department to start a warranty claim for paint issues. Following the advice feom someone in your paint and body shop that I talked to last we More

by gr8pmpkn59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Aug 20, 2025 -

Modern Toyota responded

Thank you for sharing your experience with us. We understand your concerns regarding the paint issues on your son’s new 2025 GR86 and the warranty information provided. Your feedback is important to us, and we want to ensure you have the support you need during this process. Please feel free to contact Modern Toyota directly to discuss your situation further, as we want to address your concerns effectively. We appreciate your insights and are here to help in any way we can. Best, The Modern Toyota Team

August 19, 2025

Everyone has been very nice and welcoming during my car's first service. Both in the sales and current servicing process, the staff and leadership has been top-notch! More

by rsmith1084
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Aug 19, 2025 -

Modern Toyota responded

Thank you for your kind words! We’re happy to hear that you had a positive experience during your car's first service at Modern Toyota. Our team strives to provide an exceptional experience from sales to service, and it's great to know that we met your expectations. We look forward to assisting you again in the future! Best, The Modern Toyota Team

August 19, 2025

It was easy to schedule an appointment. I arrived early and they checked me in and sent me a video of them starting to work on my car before my scheduled appointment time. More

by Vlu
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 19, 2025 -

Modern Toyota responded

Thank you for your feedback! We're glad to hear that scheduling your appointment at Modern Toyota was easy and that you appreciated the video update before your service. We strive to provide our customers with timely and informative communication. If there's anything else we can assist you with, please feel free to reach out. We look forward to seeing you again! Best, The Modern Toyota Team

August 19, 2025

Service staff is very helpful, pleasant and easy to communicate with. Quick check in and check out process. More

by kredsimp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Beck, Courtney Crowley
Aug 20, 2025 -

Modern Toyota responded

Thank you for your wonderful feedback! We at Modern Toyota are thrilled to hear that our service staff made your experience pleasant and easy. We strive for efficiency and clear communication during the check-in and check-out processes. We look forward to assisting you again in the future! Best, The Modern Toyota Team

August 19, 2025

The staff here is both helpful and pleasant. Working with everyone to get the job done. More

by kaitlynsimpson123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Crowley
Aug 20, 2025 -

Modern Toyota responded

Thank you for your wonderful review, Kaitlyn! We're thrilled to hear that you found our staff at Modern Toyota helpful and pleasant. We always strive to create a positive experience for our customers. We appreciate your support and look forward to assisting you again! Best, The Modern Toyota Team

August 19, 2025

James was absolutely a pleasure to work with. He stayed after when we walked in, stuck with us and we walked out with a grand Highlander because of his attention to detail. Certainly best salesma More

by Jkight1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James burnette
Aug 20, 2025 -

Modern Toyota responded

Thank you for your fantastic review! We’re thrilled to hear that you had a great experience working with James at Modern Toyota and that he helped you find your Toyota Grand Highlander. It's wonderful to know his dedication made a positive impact on your car buying journey. We look forward to assisting you again in the future! Best, The Modern Toyota Team

August 18, 2025

Service writers always friendly and professional. Anton was especially helpful. Worked with him several times before. More

by robertrcjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anton
Aug 19, 2025 -

Modern Toyota responded

Thank you for your kind words, Robert! We appreciate your feedback and are pleased to hear that you had a positive experience with us. At Modern Toyota, we strive to provide friendly and professional service, and it's great to know our service writers met your expectations, including Anton, who has been particularly helpful during your visits. We look forward to assisting you again in the future! Best, The Modern Toyota Team

August 18, 2025

Great service and very professional staff. I bought my vehicle here and have it serviced here and they are great to work with. More

by Is88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen
Aug 19, 2025 -

Modern Toyota responded

Thank you for your wonderful review! We’re glad to hear that you had a great experience with our professional staff at Modern Toyota. It's always our goal to provide top-notch service. We appreciate your business and look forward to continuing to assist you with your vehicle in the future! Best, The Modern Toyota Team

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