
Modern Toyota
Winston-Salem, NC
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Drove 2 hours in past to get service here. Great customer care. 4 vehicles purchased since 1990's. Complaints? None!! Understandable technical explanations and visuals from service techs and p Great customer care. 4 vehicles purchased since 1990's. Complaints? None!! Understandable technical explanations and visuals from service techs and parts dept. Sales explains everything until I grasp the new tech. I can even pop in for a quick "help me" now that I live only 30 minutes away. Such a blessing. More
Brought my 19 year old sons 3 week old 2025 GR86 into the service department to start a warranty claim for paint issues. Following the advice feom someone in your paint and body shop that I talked to last we service department to start a warranty claim for paint issues. Following the advice feom someone in your paint and body shop that I talked to last week. Only to be told that Toyota doesn't cover paint problems caused by environmental factors such as bird droppings! The car wasn't even 2 weeks old when the issue started to occur! And this is a car that a 19 put down a large amount of money that he had saved up for almost a year for! And you think he was letting his car be that dirty! Shame on you for such nonsense! Now we are going to have to take the car somewhere else to get the paint fixed and decide what to do with a car that really doesn't have a warranty we trust and is already having paint problems before he has made his first payment! More
Everyone has been very nice and welcoming during my car's first service. Both in the sales and current servicing process, the staff and leadership has been top-notch! first service. Both in the sales and current servicing process, the staff and leadership has been top-notch! More
It was easy to schedule an appointment. I arrived early and they checked me in and sent me a video of them starting to work on my car before my scheduled appointment time. I arrived early and they checked me in and sent me a video of them starting to work on my car before my scheduled appointment time. More
James was absolutely a pleasure to work with. He stayed after when we walked in, stuck with us and we walked out with a grand Highlander because of his attention to detail. Certainly best salesma He stayed after when we walked in, stuck with us and we walked out with a grand Highlander because of his attention to detail. Certainly best salesman I have ever worked with More