Modern Toyota

I love modern toyota. friendly courteous clean very customer service focused. moved away and came back for a visit and needed service. service advisor remembered me and friendly courteous clean very customer service focused. moved away and came back for a visit and needed service. service advisor remembered me and greeted me. also spoke with concierge who also remembered me. we caught up while I waited for service completion. purchased 2 vehicles and will alway come back. More

Prompt service with easy scheduling, friendly staff, and clear communications. Nice to be updated on the status of work, and understand why service needs to be done. clear communications. Nice to be updated on the status of work, and understand why service needs to be done. More

Modern Toyota always does a great job. I love my '25 Camry SE and I trust her care with the best! Thanks, Modern! I love my '25 Camry SE and I trust her care with the best! Thanks, Modern! More

Always a pleasure going to Modern Toyota. Each staff member is highly professional and I absolutely love Reno! He is the only one I deal with. A+ all the way. Each staff member is highly professional and I absolutely love Reno! He is the only one I deal with. A+ all the way. More

Great service, Gage always a professional. And the concierge is always helpful. Service was quick and the waiting room is always clean and comfortable. And the concierge is always helpful. Service was quick and the waiting room is always clean and comfortable. More

Rene is always super professional. Very good at communicating and giving updates. The service department is very efficient. Very good at communicating and giving updates. The service department is very efficient. More

I brought my Rav 4 in for an oil change and tire rotation. It was done in a timely manner and my service adviser was very courteous!!! rotation. It was done in a timely manner and my service adviser was very courteous!!! More

Dealership is clean and modern. Service is a pleasure working with Reno. He always goes above and beyond when handling the service of my truck. Service is a pleasure working with Reno. He always goes above and beyond when handling the service of my truck. More

Took my car to be inspected and have a diagnosis done because of warning lights on the display screen. Total cost was almost $5000. I told them to fix only what had to be repaired for an inspection, this because of warning lights on the display screen. Total cost was almost $5000. I told them to fix only what had to be repaired for an inspection, this cost was $2305.30. As I was ready to pay I was informed they had not inspected the car because it was out of the 3 month period allowed of the last inspection. I was told to bring the car back within the 3 month period. The day after I picked the car up the check engine light was on again. I called and set an appointment to have the car looked at again and scheduled to have the inspection done since it was within the 3 month period. I drove the 40 to 45 minutes and sat for 2 hours only to be told they could not find any reason for the check engine light to be on and that it was still to early for an inspection. This time they told me to schedule an inspection had to be two months of the date of registration. I have not had the car inspected in North Carolina and it still had an old inspection sticker from Virginia that expired 11/24. I have no idea when I can get this car inspected but I do know I will not take another car back to the crappy dealership. More

Excellent customer service as always. Mr. Voss is an excellent Service Advisor and always friendly. Mr. Voss is an excellent Service Advisor and always friendly. More